Sarola Packages (Flight + Hotel)

The room was clean and efficient. The staff was friendly and helpful. The location was convenient to our activities. The room was smaller than anticipated. Overall, a good experience!

There were 3 of us in the room. It was tight, but we managed. The room was cleaned daily. The breakfast was wonderful! The staff was good for the most part. Especially the maids and the guy who needed to unlock my safe!

Despite some of the other negative reviews we read about staff being rude and dismissive, we did not encounter any of that. From check in to check out, everyone was very kind and accommodating. Our room was clean with great views and housekeeping made sure we always had fresh towels and our trash was taken out every day. Beware however there are no microwaves so don’t plan on being able to eat leftovers (or make popcorn or mac n cheese if you have little kids lol). Cannot beat the location though, right in the middle of Times Square. My only complaint is there are 2 restaurants (technically three if you count the very fancy rotating one on the top of the hotel The View) but the other two (Broadway Lounge and Revel & Rye) have the exact same menu so not really two restaurants in my opinion. Food was very ok and not very much variety. Also very expensive but honestly it’s expensive everywhere around there. Overall a great place and I would stay again.

The place is beautiful in the lobby but the room are super tiny and the phone didn’t work in the room. Other than that it was a great location close to everything!

The location was perfect. We were traveling with 2 adults and 2 kids so the room was kind of cramped, but the amazing rooftop deck made it worth it. If it were just the 2 of us it would have been excellent size. The staff were so friendly. Sandra was a gem when it came to checking us in and there was a maintenance guy who we didn’t get his name, but he was so nice and made sure he set up the sofa bed to be extra comfy for my nephew. He would greet the boys with high fives and that made them feel special. Because of the staff we would definitely stay here again in the future.