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Reviews of JR East Hotel Mets Sapporo

3 out of 5
JR East Hotel Mets Sapporo
Nishi 2 Chome-5-3 Kita 7 Jo, Kita-ku, Sapporo, Hokkaido

Reviews

9.4

Exceptional

Rating 10 - Excellent. 703 out of 1002 reviews" "
Rating 8 - Good. 245 out of 1002 reviews" "
Rating 6 - Okay. 46 out of 1002 reviews" "
Rating 4 - Poor. 5 out of 1002 reviews" "
Rating 2 - Terrible. 3 out of 1002 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ken, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Kah Seng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to Sapporo station. Friendly staff. Easy check in. Super convenient.
Stayed 1 night in Mar 2024

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Sook Wah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near JR train station. Several convenience stores located around the hotel. Hotel amenities and toiletries are available at reception. Free coffee and tea at reception.
Stayed 5 nights in Feb 2024

10/10 Excellent

Serena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grest hotel!
Stayed 1 night in Feb 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice visit. A lot of amenities offered in the lobby
Stayed 2 nights in Feb 2024

10/10 Excellent

Neo Ying

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay here in dec, kids love the bathroom and bathtub. Location is near JR station, had a Lawson round the corner and some food option nearby. Staff were very nice and helpful for my airport taxi booking and assist us to the hospital nearby with translator. It wasn’t super soundproof from the street most prob due to the balcony door. Only wish is that laundry room door is not directly opp the smoking room.
Stayed 5 nights in Dec 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Really great for the price and more! The size is much larger than most business hotels and I really enjoyed the full sized tub along with the bath salts amenities. The bed is also quite wide and the color scheme of the room is also very calming. The bed is more firm, but with the various AC/heater settings and comfy pajamas, I was able to sleep well! Would definitely stay again!
Stayed 3 nights in Jan 2024

10/10 Excellent

Akkadet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very wonderful stay!!!
The hotel is very good location, near JR station. The staff is very polite and helpful. The room was great. The amenities provided were great, as well as, the breakfast.
Stayed 1 night in Jan 2024

8/10 Good

LAI Kwok Chit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Dec 2023

10/10 Excellent

Grant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the second time staying at this hotel. Easy walk from the JR station. Friendly staff. Clean comfortable rooms.
Stayed 3 nights in Dec 2023

8/10 Good

Max

Liked: Cleanliness, staff & service
Close to train station.
Stayed 3 nights in Dec 2023

10/10 Excellent

ELAN YUTING

Liked: Cleanliness
Stayed 4 nights in Dec 2023

10/10 Excellent

Ming Chi

Stayed 2 nights in Dec 2023

10/10 Excellent

Chi-Young

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Rodger

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and will sometimes have dedicated English receptionist. Good breakfast.
Stayed 4 nights in Nov 2023

8/10 Good

HSIANG-CHIEH

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was recently renovated and thus the condition the pretty good. Also, the property is very close to the Sapporo station (JR one). Even though some staff at the front desk is not so family with communicating in English, he or she is still trying his or her best to answer our questions with a friendly attitude.
Stayed 2 nights in Nov 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location and clean
New and convenient
Stayed 1 night in Nov 2023

10/10 Excellent

Yasuhisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience near by station. Property is clean and room is enough space. Only problem is poor rice quality at breakfast.
Stayed 1 night in Nov 2023

10/10 Excellent

roland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot to explore Sapporo , train station next door within 5min or less shopping galore , great amenities and staff will definitely want to stay here again .
Stayed 2 nights in Nov 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean
Clean and convenient with excellent service. Will stay again in future.
Stayed 3 nights in Nov 2023

10/10 Excellent

Brenda

Stayed 2 nights in Sep 2023

10/10 Excellent

John, Janesville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Nov 2023

10/10 Excellent

John, Janesville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice comfortable hotel. Hopefully we can stay here next February when we go see the Yuki Matsuri. The station is less than a 5 minute walk. There is plenty of restaurants and shopping right nearby.
Stayed 1 night in Oct 2023

10/10 Excellent

Khloe

Stayed 3 nights in Oct 2023

10/10 Excellent

KONG YIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly. The hotel is very closed to JR Sapporo Station. And you can find Lawson and 7-11 nearby. If you love shopping, there are 3 large shopping mall very close to you, especially DAIMARU. Most importantly, they offer free coffee, bath salt for you in the lobby. I love this hotel very much and I will book this hotel next time.
Stayed 4 nights in Oct 2023

6/10 Okay

Wai Man

Disliked: Cleanliness
Stayed 7 nights in Oct 2023

8/10 Good

leah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is small, the stay and location are great
Stayed 3 nights in Oct 2023

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except the car park info. The car park location provided BT hotel does not allow overnight parking
Stayed 4 nights in Oct 2023

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and reasonable spacious.
Stayed 2 nights in Oct 2023

10/10 Excellent

Ludovic, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel just a minute away from the Sapporo JR Station (North exit) Nice room will all amenities, very conveniently located for a visit of Sapporo and nearby towns
Stayed 3 nights in Sep 2023

8/10 Good

Hwei

Stayed 1 night in Oct 2023

10/10 Excellent

Piyanuj

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is 5 mins walk from the main Sapporo station. Convenient for food, shopping, transportation and so on. There is a convenient store within 3 mins. The local local Izakaya serves good local food and drinks and there's also a Yakiniku restaurant within 5 mins walks. I really enjoyed my stay.
Stayed 2 nights in Sep 2023

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
The room is a bit small but it is very comfortable. Love the bathtub and the bath salts available for guests!
Stayed 3 nights in Sep 2023

10/10 Excellent

Hirono

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location (only 2 mins from JR Sapporo Station). A izakaya restaurant is next door, and a convenience store (Lawson) and a small grocery store are in the same block. The building was new and rooms were very clean. I will definitely use this hotel next time I'm in Sapporo.
Stayed 3 nights in Sep 2023

10/10 Excellent

OPHELIA

Liked: Cleanliness
Stayed 5 nights in Sep 2023

8/10 Good

Wee Khiang

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is excellent as it is two minutes away from the Sapporo station. Plenty of food and shopping. Service is very good. We enjoyed our stay here. Value for money!
Stayed 2 nights in Sep 2023

6/10 Okay

Xiao

Stayed 1 night in Sep 2023

10/10 Excellent

Shujen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended
Stayed 3 nights in Sep 2023

10/10 Excellent

Leck Kin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and big toilet and washroom. But for self check in is difficult for old people, instead of instructing customer May be the better way is can help to do it. Thank you!
Stayed 1 night in Sep 2023

8/10 Good

jenny

Liked: Amenities, property conditions & facilities
Room and bed too small
Stayed 2 nights in Sep 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

David, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel and staff. Next to Sapporo Staion
Stayed 8 nights in Sep 2023

2/10 Terrible

Ran

Stayed 1 night in Sep 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good hotel at Sapporo Station
it is conveniently located near Sapporo station. Just around a few min walk. Of course lots of food places and shopping around. Quite a modern boutique hotel. Self charge in and charge out. Self service on amenities .
Stayed 7 nights in Sep 2023

8/10 Good

Choon Gun

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, good service and good breakfast.
Stayed 3 nights in Aug 2023

10/10 Excellent

Christopher Gareth

Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buffet gets really boring for longer stay guests as there is no variation although it’s quite extensive
Stayed 11 nights in Aug 2023

10/10 Excellent

HUI LI

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is very centrally located. Close to shopping and JR station. Highly recommended.
Stayed 2 nights in Aug 2023

10/10 Excellent

YAOCHAO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First visit to Hokkaido
Good place to stay in Sapporo. Very close to Sapporo station. Room is a little bit small but manageable. No safe box to store important stuffs. Refrigerator has no freezer compartment so only good for drinks.
Stayed 4 nights in Aug 2023