Exterior

Reviews of Hotel Sonia Otaru

3.5 out of 5
Hotel Sonia Otaru
1-4-20 Ironai, Otaru, Hokkaido

Reviews

8.6

Excellent

Rating 10 - Excellent. 504 out of 1000 reviews" "
Rating 8 - Good. 352 out of 1000 reviews" "
Rating 6 - Okay. 99 out of 1000 reviews" "
Rating 4 - Poor. 30 out of 1000 reviews" "
Rating 2 - Terrible. 15 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service!
Stayed 3 nights in Apr 2024
Response from ホテルソニア小樽 くちこみ担当 on 26 Apr 2024
Thank you very much for using Hotel Sonia Otaru.All of our staff are very happy to receive your warm feedback. We will continue to strive to improve our customer service.We hope that you will choose Hotel Sonia Otaru when you come to Otaru again.Hotel Sonia Otaru front desk

6/10 Okay

Christopher

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Lobby is nice and Location is ok, walking to the train station and most of the attractions. Rooms are dated, and needs some TLC. Not as clean as other similar price hotels in Japan. Same with the Service, was expecting more.
Stayed 2 nights in Mar 2024
Response from ホテルソニア小樽 くちこみ担当 on 29 Mar 2024
Thank you very much for staying at Hotel Sonia Otaru. We would also like to thank you for taking the time out of your busy schedule to provide us with your feedback.We hope you enjoyed sightseeing in Otaru. We hope you have a good trip.However, we apologize for not being able to meet your expectations. We will continue to strive to improve our services based on your valuable opinions.All of our staff are looking forward to the day when we can see our customers again.Hotel Sonia Otaru front desk

6/10 Okay

Gyoung Hoon

Travelled with family
Disliked: Amenities, property conditions & facilities
Not clean.
Stayed 2 nights in Mar 2024
Response from ホテルソニア小樽 くちこみ担当 on 17 Mar 2024
Thank you for staying at Hotel Sonia Otaru. We sincerely apologize for the inconvenience caused due to the poor cleaning of your room. We are very sorry for the inconvenience, although we have taken great care in cleaning and checking the rooms so that our guests can enjoy a comfortable stay. We are very sorry that we did not meet your expectations. We will reconfirm our operations and retrain our staff.Thank you very much for taking the time to share your valuable feedback with us. We look forward to the day when we can see you again.Hotel Sonia Otaru front desk

8/10 Good

MYRA

Liked: Cleanliness, staff & service, property conditions & facilities
There's an Onsen within the hotel and Otaru canal can be viewed through the window. Location however is a bit far from JR Otaru station but walkable. It's a hassle though if you have luggages.
Stayed 1 night in Feb 2024
Response from Sonia Otaru Front Staff on 24 Feb 2024
Dear Guest, We appreciate you taking the time to write to us.Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon. Sincerely, Sonia Otaru Front Staff

8/10 Good

Yick Hung

Travelled with family
convenient for shopping and sight seeing staff language skill is very limited; one of front desk male old guy is not helpful at all
Stayed 1 night in Feb 2024
Response from ホテルソニア小樽 くちこみ担当 on 18 Feb 2024
Thank you very much for staying at Hotel Sonia Otaru.Regarding the location, it is convenient for sightseeing as it is within walking distance of sightseeing spots and the station.However, we apologize for any inconvenience caused due to our lack of ability during your stay. We will continue to work hard every day to ensure customer satisfaction. We hope that you will choose our hotel again when you come to the area. We look forward to the day when we can meet with our customers again.Hotel Sonia Otaru

8/10 Good

Hiroshi

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
gold member. no late check out. super rude staff urgently trying to kick you out to free their room
Stayed 2 nights in Jan 2024
Response from ホテルソニア小樽 くちこみ担当 on 5 Feb 2024
Thank you very much for using Hotel Sonia Otaru. Check-out is at 11:00. The plan we received from our customers does not include late check-out. If a certain amount of time has passed after 11:00, we may call you to confirm the next check-in customer.We also have a late-out plan, so please take advantage of it if you have the opportunity.looking forward to seeing you coming again.Hotel Sonia Otaru front desk

6/10 Okay

Alexander

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from ホテルソニア小樽 くちこみ担当 on 2 Feb 2024
このたびは、ホテルソニア小樽をご利用いただきまして、誠にありがとうございました。また、ご多用の中、ご評価くださり重ねて御礼申し上げます。ご滞在中は、快適にお越し頂けましたでしょうか。お客様のまたのご利用をスタッフ一同、心よりお待ち申し上げております。ホテルソニア小樽

6/10 Okay

YI YAN

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from ホテルソニア小樽 くちこみ担当 on 30 Jan 2024
Thank you for taking the time to provide feedback on our hotel.We are very grateful that you enjoyed your stay at our hotel.We look forward to welcoming you again.Hotel Sonia Otaru

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Great place, warm staff, superb restaurant. Furniture a bit shabby, but worth the proce
Stayed 4 nights in Jan 2024
Response from ホテルソニア小樽 くちこみ担当 on 27 Jan 2024
Thank you very much for your recent stay, and having left the review.We are so glad to hear that yhou have enjoyed your stay at our hotel.We will keep making our best effort to provide our guests good services.If you have chance to visit Otaru nest time, please use Hotel Sonia Otaru again.Hotel Sonia Otaru Reception

10/10 Excellent

Si Qi

Travelled with family
Liked: Cleanliness, staff & service, amenities
excellent view
Stayed 2 nights in Jan 2024
Response from ホテルソニア小樽 くちこみ担当 on 22 Jan 2024
Thank you for your good review of the hotel.We are glad to hear that you enjoyed the view from your room.We are very grateful that you enjoyed your stay at our hotel.We look forward to seeing you again.Hotel Sonia Otaru

6/10 Okay

Kwok Leung

Travelled with partner
Liked: Cleanliness, staff & service
It’s not very new condition but very good location and convenient to go popular places
Stayed 1 night in Jan 2024
Response from ホテルソニア小樽 くちこみ担当 on 22 Jan 2024
Thank you very much for using Hotel Sonia Otaru. We would also like to thank you once again for taking the time to share your feedback with us.We are very happy to receive your kind words.We are encouraged by the words of praise from our customers. If you come to the area again, please be sure to nominate Hotel Sonia Otaru.All of our staff are looking forward to your next visit.Hotel Sonia Otaru

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not up to expectations
Had a unpleasant stay. 1. No complimentary mineral water in room 2. Front desk does not help to arrange yamato delivery to other hotels (all other hotels does help and no issue) 3. Taxi service - you have to call yourself using their taxi phone (all other hotels help you to call and arrange taxi) 4. Rooms very dated and not refurbished. Walls are stained. Furniture full of scratches and missing handles. Toilet have musted smell and very budget feel. 5. Air humidifier is bad condition and made noises/sound during 1st night stay. Keep making us and kids wake up. Please improve on your guest experience and service offering. Family of 4 (2 adults, 1 child and 1 infant) 2 big, 1 medium luggages and 1 stroller. Booked 3 nights, I stayed one night and booked another neigbour hotel for the other 2 night stay which was fantastic! Only saving grace is the good breakfast and service at the restaurant. That is why it is 2 star.
Stayed 3 nights in Jan 2024
Response from ホテルソニア小樽 くちこみ担当 on 26 Jan 2024
Thank you so much for your recent stay, and having left the review.Please accept our sincere apology for the great discomfort during your stay. Upon your comment, we will strive to raise the quality of the service, and make the accommodation more satisfying for the guests. We sincerely hope to see you again at our hotel.Hotel Sonia Otaru Manager

10/10 Excellent

Lyka

Travelled with partner
Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Hotel Sonia Otaru on 18 Jan 2024
Thank you very much for using Hotel Sonia Otaru. We would also like to thank you once again for taking the time to share your feedback with us.Thank you for your good review of the hotel. We are very grateful that you enjoyed your stay at our hotel. We look forward to seeing you again.

10/10 Excellent

Miho, Rockville

Stayed 2 nights in Jan 2024
Response from ホテルソニア小樽 フロント on 17 Jan 2024
この度はホテルソニア小樽をご利用いただきまして誠にありがとうございます。また、貴重なお時間を割いて当ホテルのご感想をお寄せくださり、重ねて御礼申し上げます。ご滞在中は快適にお過ごしいただけたご様子で安心いたしました。またのご来館を心よりお待ち申し上げております。

10/10 Excellent

Nyet Shen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staffs.
Stayed 1 night in Dec 2023
Response from Hotel Sonia Otaru Reception on 17 Jan 2024
Thank you very much for choosing Hotel Sonia Otaru.Thank you again for taking time out of your precious time to give us your feedback on our hotel.We are relieved to hear that you had a pleasant stay with us.Your words of praise for our staff are very encouraging.We sincerely look forward to welcoming you again.

8/10 Good

Rehmat

Travelled with group
Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Hotel Sonia Otaru Reception on 17 Jan 2024
Thank you very much for choosing Hotel Sonia Otaru.Thank you again for taking the time to share your impressions of our hotel with us.We are relieved to hear that you had a pleasant stay with us.We sincerely look forward to welcoming you again.

8/10 Good

jia yang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent location!
amazing location with easy parking. public bath is not too big. laundry is a bit on the expensive side. room is spacious, overall very positive
Stayed 2 nights in Dec 2023
Response from Hotel Sonia Otaru Reception on 17 Jan 2024
Thank you very much for choosing Hotel Sonia Otaru.Thank you again for taking the time to share your impressions of our hotel with us.We are relieved to hear that you had a comfortable stay in our room.However, we are sorry to hear that you were not satisfied with our washing machine and hot springs.We will take this into consideration as your valuable opinion.We look forward to welcoming you again.

6/10 Okay

Wendy

Stayed 1 night in Dec 2023
Response from Hotel Sonia Otaru Reception on 17 Jan 2024
Thank you very much for choosing Hotel Sonia Otaru.Thank you again for taking the time to share your impressions of our hotel with us.We are relieved to hear that you had a pleasant stay with us.We sincerely look forward to welcoming you again.

10/10 Excellent

Yin Shi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Sonia exceeded my expectations. Hotel lobby was warm and inviting, room was very spacious and clean. My girls loved their 1st onsen experience and was so magical to them when it snowed on them in the outdoor onsen. Will definitely choose Sonia if i were to visit Otaru again.
Stayed 3 nights in Nov 2023
Response from Hotel Sonia Otaru Reception on 17 Jan 2024
Thank you very much for choosing Hotel Sonia Otaru.Thank you again for taking the time to share your impressions of our hotel with us.We are very relieved to hear that you had a pleasant stay.We are also very happy to hear that you liked our hot springs.We look forward to welcoming you back to our hotel.

10/10 Excellent

Soh Yean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was the best I have ever encountered. Thank you!
Stayed 2 nights in Nov 2023
Response from ホテルソニア小樽 くちこみ担当 on 13 Nov 2023
Thank you very much for your recent stay, and having left the review.We are so delighted to have your warm remarks. It will further encourage the exceptional service and quality at our hotel. We are looking forward very much to seeing you next time.Hotel Sonia Otaru Reception

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from ホテルソニア小樽 くちこみ担当 on 13 Nov 2023
Thank you very much for having stayed with us.We are so glad to hear that you seem to have enjoyed your time in Otaru.if you have opportunity to visit Otaru next time, please use Hotel Sonia Otaru again. We appreciate you to have left the rate for us.Hotel Sonia Otaru Reception

8/10 Good

Tommy, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to walk to all the touristy places. Hotel is very clean, but room furnishings felt dated due to the age of the hotel. Parking was easy at a lot behind the hotel.
Stayed 1 night in Oct 2023
Response from ホテルソニア小樽 くちこみ担当 on 10 Nov 2023
Thank you very much for visiting Hotel Sonia Otaru, and having left the review.Our hotel is located right across the road from the canal, so we think it's convenient for sightseeing. We also hope that you will visit Hotel Sonia when you come to Otaru.Hotel Sonia Otaru Reception

10/10 Excellent

Carol

Stayed 2 nights in Oct 2023
Response from ホテルソニア小樽 くちこみ担当 on 25 Oct 2023
ホテルソニアをご利用頂きましてありがとうございます。お客様にまたお会いできるのをお待ちしています。ホテルソニア小樽

8/10 Good

Mie

Liked: Cleanliness, staff & service
Spa and breakfast were nice. Recommend to book a renovated room.
Stayed 1 night in Oct 2023
Response from ホテルソニア小樽 くちこみ担当 on 13 Oct 2023
Thank you very much for your recent stay, and having left the review. We are so happy to hear that you have overall satisfied with your stay. Hotel Sonia Otaru is consisted of three buildings: South, Central, and North Building.They are connected on the 1st and 2nd floor. The Central Building is still new, opened in 2018.If you have chance to travel around Otaru next time, please use Hotel Sonia Otaru again.Hotel Sonia Otaru Reception

8/10 Good

Catherine

Stayed 1 night in Oct 2023
Response from ホテルソニア小樽 くちこみ担当 on 8 Oct 2023
この度は、ホテルソニア小樽をご利用いただきまして誠にありがとうございます。当ホテルでのご滞在中は、ごゆっくりとお過ごしいただけましたでしょうか。またお近くにお越しの際にはホテルソニア小樽をご利用頂けますと幸いです。お客様のお越しを心よりお待ちしております。ホテルソニア小樽 フロント

10/10 Excellent

YeeWing

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and cozy place. Staff were really nice and lovely.
Stayed 1 night in Sep 2023
Response from Hotel Sonia Otaru Reception on 8 Sep 2023
Thank you very much for staying with us.It's great to hear that you had a relaxing time.We will continue to do our best to meet your expectations.We are looking forward to the opportunity to welcome you again.

8/10 Good

Kenneth Che Hin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant declined to take guests even there are a few empty table. May be they do not have enough staff
Stayed 3 nights in Aug 2023
Response from Hotel Sonia Otaru Reception on 8 Sep 2023
Thank you for staying with us.We are sorry that we did not meet your expectations.We will share the points you have pointed out with our staff and strive to provide you with a relaxing meal.If you have another chance, we would appreciate it if you could stop by Otaru.Thank you for your post.

8/10 Good

Clarence Kwang Hse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Hotel Sonia Otaru Reception on 12 Aug 2023
"Thank you for using Hotel Sonia Otaru this time.We hope you had a good time during your stay.Also, if you are in the area,please come to Hotel Sonia Otaru.We look forward to seeing you again."

10/10 Excellent

WEN CHIEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Sonia Otaru Reception on 23 Jul 2023
Thank you for staying with us.I hope you had a relaxing time.We will continue to strive to create a hotel that meets the expectations of our customers.We are looking forward to the opportunity to welcome you again.

10/10 Excellent

Boon Chuan

Stayed 3 nights in Jul 2023
Response from Hotel Sonia Otaru Reception on 14 Jul 2023
Thank you for staying with us.We hope you enjoyed your stay in Otaru.We will continue to do our best together with the staff.We are looking forward to the opportunity to come to Otaru again.

6/10 Okay

ka lam

Stayed 1 night in Jun 2023
Response from Hotel Sonia Otaru Reception on 17 Jul 2023
Thank you for staying with us.We hope you enjoyed your stay in Otaru.If you have another chance, please visit Otaru.We are looking forward to seeing you again.

8/10 Good

Qiuyin Michelle

Stayed 1 night in Jun 2023
Response from Hotel Sonia Otaru Reception on 17 Jul 2023
Thank you for staying with us.We hope you enjoyed your stay in Otaru.If you have another chance, please stop by Otaru.

8/10 Good

Man Sum

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The parking instruction is not friendly and no sign showing the parking space that may cause confusion with parking area of the adjacent hotel.
Stayed 1 night in Apr 2023
Response from ホテルソニア小樽 くちこみ担当 on 4 May 2023
Thank you so much for having stayed with us, and left the review.We sincerely apologize for the poor instruction to our parking lot. We take your feedback into serious consideration, and instructions will be provided to those staff members for the correction of their behavior. Again, we appreciate you taking the time to provide us with your valuable comments, and sincerely hope to see you again at Hotel Sonia Otaru.Hotel Sonia Otaru Reception

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodations were great, the hotel restaurant and cafe were excellent, and it is in a wonderful location
Stayed 2 nights in Mar 2023
Response from ホテルソニア小樽 くちこみ担当 on 12 Mar 2023
Thank you for staying with us.We hope you enjoyed your stay in Otaru.We will continue to do our best together with the staff.We are looking forward to the opportunity to welcome you again.HOTEL SONIA OTARUReception

10/10 Excellent

Yui Wing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 3 nights in Feb 2023
Response from ホテルソニア小樽 くちこみ担当 on 12 Mar 2023
Thank you for staying with us.We hope you enjoyed your stay in Otaru.We will continue to do our best together with the staff.We are looking forward to the opportunity to welcome you again.HOTEL SONIA OTARUReception

8/10 Good

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern hotel, great location overlooking the canal, and very helpful front desk staff. We were lucky to reserve the room we did so soon before the festival. I appreciate the staff holding our bags as we went for lunch and shopping before check-in time. They were also kind enough to put the pocket wifi in the return envelope in the mail for us, and kindly called for a taxi to take us to Otaru Sta. My hats off to the staff even if we stayed only 1 nite.
Response from ホテルソニア小樽 くちこみ担当 on 10 Mar 2023
Thank you very much for your recent stay, and having left the review. We are so glad to hear that you enjoyed your stay in Otaru. We will continue to make our best effort to accommodate our guests. If you have chance to visit Otaru next time, please use Hotel Sonia Otaru again.Hotel Sonia OtaruReceptionist Fukumoto

8/10 Good

Wai Ho Timmy, Shatin

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Feb 2023
Response from ホテルソニア小樽 くちこみ担当 on 17 Mar 2023
この度は、ホテルソニア小樽をご利用いただきまして、誠にありがとうございました。ホテルソニア小樽へのご評価ありがとうございます。今後も皆様に快適にお過ごしいただけるホテルを目指して参りますので、お近くにお越しの際には当館をご利用いただけますと幸いです。ホテルソニア小樽 フロント

6/10 Okay

Verified traveller

Travelled with family
Just an ordinary hotel . Pilllow is tiny. Not a comfortable bed
Stayed 2 nights in Feb 2023
Response from Hotel Sonia Otaru Reception on 18 Feb 2023
Thank you for staying with us.I'm sorry that you couldn't have a good rest.If you have another chance, we would appreciate it if you could stop by Otaru.Thank you for your contribution.

4/10 Poor

sorrakrit

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
ไม่มีอะไรประทับใจเลย หมอนและเตียงนอนไม่สบายเลย อาหารเช้าเค็มเกินไป ดีแค่ทำเลตรงข้ามคลองแค่นั้น
Response from ホテルソニア小樽 支配人 on 19 Feb 2023
ขอบคณสำหรบการเขาพกท Hotel Sonia Otaru ในครงนเราขอขอบคณอกครงสำหรบความคดเหนของคณเราตองขออภยเปนอยางยงทไมสามารถทำตามความคาดหวงของคณในระหวางการเขาพกเราไดใหความสำคญกบการทำความสะอาดหองและระบบยนยนเพอใหลกคาของเราสามารถใชงานไดอยางสะดวกสบายในแตละวนหากคณมโอกาสอกครงโปรดเยยมชม Otaru อกครงพนกงานทกคนรอคอยทจะพบคณผจดการโรงแรมโซเนย โอตาร

10/10 Excellent

Sau Ching

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean. Staff are friendly. The breakfast has lot of choices and tasty. The only thing is the canal view of the room is not very attractive.
Stayed 1 night in Feb 2023
Response from ホテルソニア小樽 フロント on 9 Feb 2023
Thank you so much for your recent stay, and having left the review.We are looking forward to your visit again in the future.Hotel Sonia Otaru Reception

8/10 Good

Thomas, Christchurch

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good views of the canal. Standard room is smallish but works well. Onsen is excellent.
Stayed 6 nights in Jan 2023
Response from ホテルソニア小樽 フロント on 10 Feb 2023
Thank you very much for your recent stay, and having left the review.We are glad to hear that you have overall satisfied with your stay.If you have chance to travel around Otaru next time, please use Hotel Sonia Otaru again.Hotel Sonia Otaru Reception

6/10 Okay

Tsz Lung

Liked: Staff & service
Response from ホテルソニア小樽 くちこみ担当 on 29 Oct 2023
Thank you very much for staying with us.We hope you were able to relax and enjoy your stay.We will continue to strive to create hotels in the future.We look forward to the opportunity to visit you again.HOTEL SONIA OTARUReception

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from ホテルソニア小樽 くちこみ担当 on 27 Dec 2022
この度は、ホテルソニア小樽をご利用いただきまして、誠にありがとうございました。ホテルソニア小樽へのご評価ありがとうございます。今後も皆様に快適にお過ごしいただけるホテルを目指して参りますので、お近くにお越しの際には当館をご利用いただけますと幸いです。ホテルソニア小樽 フロント

10/10 Excellent

Cho Eing

Stayed 1 night in Dec 2022
Response from ホテルソニア小樽 くちこみ担当 on 27 Dec 2022
この度は、ホテルソニア小樽をご利用いただきまして、誠にありがとうございました。ホテルソニア小樽へのご評価ありがとうございます。今後も皆様に快適にお過ごしいただけるホテルを目指して参りますので、お近くにお越しの際には当館をご利用いただけますと幸いです。ホテルソニア小樽 フロント

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to canal
Stayed 2 nights in Dec 2022
Response from ホテルソニア小樽 くちこみ担当 on 31 Dec 2022
Thank you for staying at HOTEL Sonia Otaru. It is always a pleasure to read such good comments about our hotel, and we are delighted to hear that you had a great stay. Your warm remarks are sincerely appreciated, and further encourage us to work hard to provide more guest-friendly accommodation. We hope to welcome you again at our hotel.Hotel Sonia OtaruReception

8/10 Good

Sheng Hui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the attraction, slightly far to pull ur heavy bags from station though
Stayed 2 nights in Nov 2022
Response from ホテルソニア小樽 くちこみ担当 on 20 Nov 2022
Thank you very much for choosing HOTEL SONIA OTARU. We appreciate you taking the time to write to us.We sincerely hope to welcome you again at our hotel.HOTEL SONIA OTARUReception

8/10 Good

Roy

Travelled with family
Liked: Staff & service, property conditions & facilities
Conveniently located in the heart of Otaru
Stayed 3 nights in Oct 2022
Response from ホテルソニア小樽 くちこみ担当 on 6 Nov 2022
Thank you for staying at HOTEL Sonia Otaru. It is always a pleasure to read such good comments about our hotel, and we are delighted to hear that you had a great stay. Your warm remarks are sincerely appreciated, and further encourage us to work hard to provide more guest-friendly accommodation. We hope to welcome you again at our hotel.Hotel Sonia Otaru Reception

4/10 Poor

Lianne

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Sep 2022
Response from ホテルソニア小樽 くちこみ担当 on 13 Sep 2023
この度は、ホテルソニア小樽をご利用くださいまして誠にありがとうございます。またご多忙の中、ホテルへのご評価いただきお礼申し上げます。この度はご滞在中、お客様のご希望に沿えず、大変心苦しく思っております。今後、より多くお客様にご満足いただけるよう取り組んで参ります。恐れながら、また近くにお越しの機会がありましたら、当ホテルをご利用いただければ、嬉しく存じます。スタッフ一同、お客様に再度お会いできる日を心よりお待ちしております。ホテルソニア小樽 支配人

8/10 Good

Valerie

Stayed 1 night in Jun 2022

10/10 Excellent

Brian

Liked: Cleanliness, staff & service
Location
Stayed 2 nights in May 2022
Response from ホテルソニア小樽 くちこみ担当 on 11 Jun 2022
Thank you so much for having stayed with us, and left the review. We are glad to hear that our location apparently fit your needs. If you visit Otaru next time, please use Hotel Sonia Otaru again. Hotel Sonia Otaru