"The hotel had the look of a 5 star but felt like a 3 star.
1. For a 5 star hotel and the amount paid, I was shocked to find out that bottled water wasn't even complimentary - I've stayed in many hotels (3* - 5*) and bottled water has always been complimentary.
2. Again, for a 5 star hotel, there was no iron available in the room. Had to make a call and use a shared one.
3. We were 2 guests in one room yet the amenities were for 1 guest only. Again, never come across this in any other hotel I've stayed at over the years.
4. They don't put out UHT milk in the rooms, only coffee creamer. Had to ask the bar for milk, was an inconvenience.
5."