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"The original building is stunning and a walk into the past. It is filled with antiques and other beautiful ornamentation. However, The new wing of the hotel where most guests stay , is now 25 years old. It is in need of refurbishment. Still, the rooms are large, clean, with lovely traditional furnishings. Staff generally are gracious and willing to accommodate, however it took one hour to check in and deliver our luggage to the room. There was only one other guest checking in at the same...

"We liked the unique decor of breakfast area and overall. It was also equipped with modern technology. We enjoyed our 3 days stay."

"Everything was immaculate. Would stay here again. Staff was very attentive, property beautiful and food/ drinks were good."

"Beautiful property and perfect location"

"C"

"It was great stay for family of 4"

"The property was spacious and clean. The spa hours were 10-6 which was difficult as we were attending a conference. There was a huge disconnect in communication with the front desk and the roof top restaurant. We booked two nights in a row and on the day of the reservation we were told the entire space was booked out despite us having a reservation. The air conditioning wasn’t working and the maintenance guy tried to convince us it was working. After being moved to a different room with a...

"Beautiful property and excellent location, but unfortunately this was not the level of service one would expect from an international 5-star hotel. During our stay: * The bathtub faucet was not functioning properly. * A toiletry pouch disappeared from our room after housekeeping service. * We experienced an unacceptable interaction at breakfast on our final morning. While some staff members were professional and helpful, service quality was inconsistent and did not reflect international luxury...

"this property is absolutely gorgeous. the rooms are very pretty and modern. the bed is so comfy. what really made my stay over the top is the staff and particularly the customer service manager Pedro. he took us on a free walking tour (included if you stay at the hotel) and told us incredible stories about the history and informative facts about Lisbon. he is incredibly personable and kind. he got to know everyone in the group and even knew our names. he gave us a ton of recs for lisbon and...

"Hôtel au cœur de Lisbonne et très bien situé. Son personnel est agréable, affable et courtois. Nous avons obtenu à plusieurs reprises des conseils judicieux concernant les attractions à visiter et comment si rendre sans monter une quantité importante de marche. Excellent petit déjeuner avec une vue superbe sur Lisbonne. La chambre était très propre avec toutes les commodités nécessaires."

"エアポートから地下鉄で乗り換えなく最寄り駅に着ける。最寄り駅からホテル迄迷わずに行ける。スーパーマーケット迄100メートル、スーパーマーケットの２階にはコインランドリーあって便利、洗い7台と乾燥6台。リスボンの中心迄も地下鉄ですぐだから便利。朝食付きもいい。帰りのフライトが早かったのでホテルから呼んでもらったタクシーでエアポートに行ってが早く到着したし料金も１０ユーロ"

"Multi Lingual very Helpful"

"This hotel was exceptionally well-located, conveniently situated near Barrio Alto and other must-visit attractions in Portugal. The staff was incredibly kind and helpful, ensuring a pleasant stay. The rooms were modern, meticulously maintained and spotlessly clean. I highly recommend this hotel and will definitely stay there again when I visit Lisbon next time."

"Amazing pool but did get a little crowded, it’s quite small. Beautiful views from the rooftop and amazing food and beverage service- a great spot to work until your room is ready or before you leave as well. Rooms are spacious - no tv (tvs can be important for local news etc) or mini fridge tho which was hard cus we had medication with us- they offered the front desk fridge but we just kept getting ice. Medication is a little too personal to just be leaving somewhere else. Other than that a...

"Breakfast, cleanness of the room, pool and everything were excellent!"

"Beautiful property and service was excellent!"

"Great location and excellent breakfast."

"Very conveniently located, out of the busy streets of the historic downtown but less than 10 min away by taxi. The best was the buffet dinner and breakfast."