2/10
I'd planned a special visit to San Simeon with my elderly parents, possibly their last trip together. My father is ill and wheelchair-bound, every detail mattered. I reserved 3 rooms at Sands by the Sea, hoping to create a memorable moment for my family. Upon arrival, I found the rooms in extremely poor condition, by far the most unpleasant accommodations I've encountered. I travel frequently around the world and I've never experienced anything quite like it. I was shocked and saddened, especially given the emotional significance of this trip. Roxie at reception was kind, understanding, and professional. She acknowledged the condition of the rooms and agreed that the property wasn't being properly maintained. She offered to upgrade us to The Cavalier, which I appreciated very much. Her customer service was outstanding, and I'm truly grateful for her support during a stressful moment.
During the transfer between rooms, I left a ($160 new special gift) jacket. I quickly reported it to the front desk. The manager promised to follow up with housekeeping and get back to me. I received no updates. I followed up the next day and again before we left, only to be told the jacket wasn't found. I'm absolutely certain I left it in the room. The way this situation was handled was frustrating and deeply disappointing. The manager wasn't only unhelpful but rude and dismissive, her lack of empathy and accountability is unacceptable especially in a hospitality setting.
Luis
เข้าพัก 2 คืน, มิถุนายน 2025
