My opinion of this hotel is not good and these remarks are based on my experiences during my stay.
We had reserved three rooms for four days due to a family member in the hospital nearby. Upon arrival at the hotel, there were police in the parking lot. Even though it was almost 10pm, lots of people were hanging out smoking on the walkways in front of their rooms smoking, drinking and cooking. It was evident that a lot of people were living there in the hotel.
I went to my room and it had not been cleaned so after returning to reception, they gave me a different room which was dirty, had roaches and smelled of smoke and marijuana. My family members' rooms were the same.
Everything on the property was filthy and smelled. Walkways were sticky and you had to dodge run off from the walkways as you went up and down the stairs.
The hotel is located on a 3 lane frontage road right on a major interstate and was noisy all night long.
Despite having reservations for four days, we checked out the next morning due to the state of the hotel and safety concerns.
The desk staff did not know how to check us out and despite them telling us they would sort it out and get back with us, noone has contacted us and all of us are still trying to get refunds for the unused days and the hotel has been completely unresponsive.
I have travelled a lot in my life and i was not expecting a 4 star hotel but do expect a little effort in maintaing a property and keeping it clean.
