Beautiful place in downtown San Luis Potosí. We’re definitely staying here again. Georgeous place, romantic and magical.
Nice place to recharge and destress.
Estuvimos tres días y no realizaron la limpieza de habitación ni cambio de sábanas, toallas, etc. El personal es amable y hay atracciones muy cerca, las habitaciones grandes y cómodas, muy limpias pero sería mejor si realizarán la limpieza o por lo menos preguntar si deseamos la limpieza.
Pros: it’s a charming beautifully historical & designed hotel. Anna at the front desk was amazing.
Cons: Onsite garage? 100 pesos & about 6 blocks away.
No elevator is true, but 3 flights up? A little difficult with luggage and 2 dogs.
The room was an oven. Anna brought us a portable A/C, it blew hot air, until she realized it was water cooled. She also brought a fan. After cold showers we were able to hit the sack.
Lovely shower, but drain was plugged.
Comfortable patio, except for the scent of sewage wafting up through a pipe.
Water was scarce. 1 small bottle in room, Anna filled our 2 water bottles, I asked for more, dear Anna brought us up a carafe finally.
The restaurant downstairs forgot to turn off their music, quite loud & lively ALL night. Some time very early, 4 loud fast pops very close to our floor. 14 army years , gunshots. I was too tired to get up & check. Left at 1st light. I had an eerie sense we were the only guest, but were told there were no other rooms available.
Kudos to Anna, she ran those 3 flights like a champ.
Parking is a couple blocks away. You need to keep both the 24hr validated hotel parking receipt and parking lot receipt to give to parking lot attendant so they don't charge the overnight fee but everything else shopping, dining, and stay was very good.
Hicimos nuestra reserva la cual estaba confirmada y al llegar nos avisan que todo el hotel está reservado y que no entendían porque había podido reservar 😒🙄😠 obviamente fue culpa de las personas de administración que no están al tanto de sus reservaciones en plataformas y obviamente tuvimos que buscar algún otro disponible, es increíble que estas cosas sucedan
Lo que no me.gustó fue que se hizo una reservacion para 4 adultos y 01 menor y al llegar a las instalaciones nos informan que solo pueden entrar 3 adultos y el menor, que se debe pagar 600 x noche por la persona extra, procedo a levantar una queja por el.chat de Expedia, en el hotel nos indican que la app pone esa informacion para vender mas y nos piden cancelar y ellos ahi nos respetan el mismo.precio. Despues de.levantar la queja nos indican que nos.cobrarian solo 300 por persona.extra y por noche, el personal de.Expedia, se pone en contacto con el hotel y despues de mas de una hora, nos aceptan la reservacion que teniamos.