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Hotel Napoles

3.0 star property
Travelers plan their adventures over delicious meals at La Colomba restaurant, with self parking and tour assistance making exploration effortless

Choose dates to view prices

Hotel Napoles in Centro Historico offers breakfast and lunch at La Colomba restaurant. Guests can work out in the gym, handle business in the dedicated center, or use dry cleaning/laundry services. The staff is praised for their helpfulness.

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Breakfast available
  • Business services
The current price is ฿1,706
฿2,048 total
includes taxes & fees
28 May - 29 May
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Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
For all bookings where payment for the stay will be made on site instead of at the time of booking, the check-in time is until 6 PM, after this time the reservation will be canceled.
Guests are asked to contact the property in advance with an estimated arrival time to arrange check-in.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children 13 and younger are not allowed at this property; all guests older than 13 are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 80 to 117 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Children 13 years old and younger are not permitted at this property

Frequently asked questions

Is Hotel Napoles pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Hotel Napoles?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Hotel Napoles on 28 May 2026 start from ฿1,706, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Napoles?

Self-parking is free at this property.

What time is check-in at Hotel Napoles?

Check-in start time: 3 PM; check-in end time: 11:00 PM.

What time is check-out at Hotel Napoles?

Checkout is at noon.

Where is Hotel Napoles located?

Located in Centro Historico, this hotel is steps away from Temple of Carmen, Federico Silva Museum and Museum of the Viceroyalty. Othoniano Museum and Alameda are just steps away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.6

Good

7.8

Cleanliness

8.6

Location

8.2

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 101 out of 358 reviews
Rating 8 - Good. 128 out of 358 reviews
Rating 6 - Okay. 80 out of 358 reviews
Rating 4 - Poor. 31 out of 358 reviews
Rating 2 - Terrible. 18 out of 358 reviews

Reviews

Verified

8/10 Good

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy my stays here. The staff is for the most part friendly and accommodating. Good location to walk around el centro. The hotel has a restaurant, which is convenient. Parking structure around the corner, if needed. Hotel has what I need for my stay.
Stayed 7 nights in Aug 2025
Verified

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here before and enjoy my stay. Ive never had any problem with safety concerns. Lot's of shopping and dinning within walking distance. The staff is cordial and nice and most know me already. Great service!
Stayed 1 night in May 2025
Verified

6/10 Okay

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here several times. The staff is friendly and they are always courteous. The hotel is in the center of downtown. Since it's not well insulated you can hear all the noise from outside at all times of the day/night. Other than that the stay was good.
Stayed 10 nights in Nov 2024
Verified

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here before and for the most part I enjoy my stay. The hotel has changed some personnel, but the cleaning ladies are always very friendly and helpful. Front desk is a different story. You can't request an extended stay past noon because you're told you have to pay another day, which before wssnt a problem staying until 1:PM. Our plane departure time was 9:PM.The front desk girl could be more professional and helpful.
Stayed 6 nights in Feb 2025
Verified

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel met our needs!
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Dec 2025
Verified

4/10 Poor

Yeana

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel wasn't nice at all. The only good thing its located in a great area
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

Zaira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Genial
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Maria

Liked: Cleanliness
I have been here many times so nothing new
Stayed 1 night in Aug 2022
Verified

8/10 Good

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't have a car this time but it is convenient when needed in a congested area. Hotel staff, incl restaurant & cleaning ladies are great! Will stay here again. My only complaint was a noisy neighbor having to watch TV in the middle of the night, volume at full blast.
Stayed 6 nights in May 2025
Verified

10/10 Excellent

Ruperto

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in May 2023
Verified

8/10 Good

DAVID ISAAC

Liked: Cleanliness, amenities, property conditions & facilities
EXCELENTE COMODIDAD, SERVICIO Y BUENA UBICACIÓN, MUY RECOMENDABLE...
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jesse

Liked: Cleanliness, amenities, property conditions & facilities
Staff. Siempre amables y buen servico. Gracias!
Stayed 8 nights in Nov 2025
Verified

6/10 Okay

Raúl

Liked: Cleanliness, amenities, property conditions & facilities
Limpia la habitación, pero se escucha el ruido de la calle toda la noche y las cortinas no cubren las ventanas por lo que la luz de la calle ingresa... A quienes se nos dificulta dormir con luz.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Miguel Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien excepto si hay ruido pero por el precio y la ubicación lo recomendamos.
Stayed 1 night in Dec 2024
Verified

6/10 Okay

Fredy

Liked: Amenities
Para empezar no encontraban mi reservación, el personal muy serio, la habitación no muy limpia, ventanas no sirven no cierran, ,
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen servicio a la hora que llegue uno al hotel muy amables y respetuosos.
Stayed 1 night in Dec 2024
Verified

8/10 Good

Daniel

Ubicacion
Stayed 2 nights in Nov 2024
Verified

8/10 Good

CASIMIRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiene buen mantenimiento.
Stayed 1 night in Jul 2024
Verified

8/10 Good

Alberto

Liked: Cleanliness, staff & service
Buena ubicación, limpieza y precio, excelente atención. Instalaciones viejas pero remodeladas. La única queja es que al cuarto le faltan contactos (solo tenia un contacto).
Stayed 1 night in Nov 2024
Verified

6/10 Okay

José

En general bien, solo les falta un aroma porque por lo antiguo huele feo.
Stayed 1 night in Nov 2024
Verified

2/10 Terrible

Miguel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
La cortina no cerraba y entraba mucha luz, la alfombra en pésimo estado, el baño todo apestoso a drenaje
Stayed 1 night in Oct 2024
Verified

6/10 Okay

Jimena

Liked: Staff & service
Buen hotel
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Fernando

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Céntrica y de fácil acceso,
Stayed 1 night in Aug 2024
Verified

8/10 Good

Blanca

Liked: Amenities
Bueno
Stayed 1 night in Mar 2024