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Hyatt House San Juan

3.5 star property
Travelers can mix business with pleasure near the Puerto Rico Convention Center, then unwind by the outdoor pool or with a fresh coffee in the café

Choose dates to view prices

Hyatt House San Juan is near the Puerto Rico Convention Center and Pan American Pier. Guests enjoy light fare at H Bar, relax in the outdoor pool, and stay connected with high-speed WiFi. The coffee shop offers a casual retreat, and the arcade room provides entertainment.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is ฿5,184
฿7,428 total
includes taxes & fees
25 May - 26 May

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Policies

Check-in

Check-in start time: 4 PM; check-in end time: 6 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests under 11 years old must provide proof of a negative PCR/antigen test (issued within 72 hours before check-in) during check-in.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 100 per pet (varies based on length of stay), plus a one-off cleaning fee of USD 100
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 23 kg per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 54.50 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Self-parking fee: USD 18.00 per night
  • Pet fee: USD 100 per pet (varies based on length of stay) plus a one-off USD100 cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Additional taxes apply to daily parking rates at this property.

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transport to and from this property

Frequently asked questions

Does Hyatt House San Juan have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:00 AM to 10:00 PM.

How much does it cost to stay at Hyatt House San Juan?

As of 23 May 2026, prices found for a 1-night stay for 2 adults at Hyatt House San Juan on 25 May 2026 start from ฿5,184, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hyatt House San Juan pet-friendly?

Yes, Hyatt House San Juan allows dogs (limit 2 total) with a maximum weight of up to 23 kg per pet. There's a fee of USD 100 per pet, per stay. A cleaning fee of USD 100 also applies. Service animals are exempt from fees.

How much is parking at Hyatt House San Juan?

Self-parking is available for USD 18.00 per night.

What time is check-in at Hyatt House San Juan?

Check-in start time: 4 PM; check-in end time: 6 AM.

What time is check-out at Hyatt House San Juan?

Checkout is at 11:00 AM.

Where is Hyatt House San Juan located?

Located in Santurce, this hotel is within a 10-minute walk of Distrito T-Mobile, Pan American Pier and Puerto Rico Convention Center. Escambron Beach is 1.1 mi (1.7 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

9.2

Cleanliness

9.0

Amenities

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 710 out of 1016 reviews
Rating 8 - Good. 189 out of 1016 reviews
Rating 6 - Okay. 56 out of 1016 reviews
Rating 4 - Poor. 31 out of 1016 reviews
Rating 2 - Terrible. 30 out of 1016 reviews

Reviews

Verified

10/10 Excellent

françoise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was super, very nice staff and delicious breakfast on both days.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was awesome and the pool was lo ely
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Salatiel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are very thankfull with all the staff of these hotel. Our family had a great time!
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and common areas were always clean and very comfortable. The free breakfast was a nice touch, especially the omelet station. The staff were very helpful and friendly. The pool area was very peaceful and inviting. We absolutely would return on a future a vacation.
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a breeze, front desk staff was awesome, bartender was cool and my margarita made to perfection.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very near a Virgin cruise port; near restaurants and access to walking. Hotel has a full bar open most of day and full breakfast (very good). Staff were very friendly. Would stay there again.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poolside seating comfortable Breakfast should end at 10:30 when on vacation you sleep a bit later.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Rene

Liked: Cleanliness, amenities, property conditions & facilities
Great location, large comfortable rooms, helpful staff.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent gym clean room
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything were perfect here! The breakfast was delicious! The staff were friendly. The room and stay was restful and peaceful. I enjoyed every minute here.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shops are a little ways away but they supply a shuttle to the beach and the shops. We will absolutely stay here again.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

JaMesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints! The suite was clean. Extra blankets were provided when asked. The air conditioner was definitely doing exactly what was needed after a hot day! The staff was extremely friendly and helpful.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect price and accomodations. The room was perfectly utilized for spacing. The staff and cleanliness was enticing. Would definitely stay there again.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Melissa

Liked: Cleanliness, property conditions & facilities
Very clean and large room and staff was very helpful
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Pamela

Liked: Staff & service, room comfort
The staff was very helpful and we enjoyed the breakfast options.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

gary

Liked: Cleanliness, amenities, property conditions & facilities
Perfect,staff great,hotel clean,location perfect for a pre. Cruise stay
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Kelly-Ann

Liked: Cleanliness, amenities, property conditions & facilities
Clean, staff were friendly, food at the bar was good.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Rajesh

Liked: Cleanliness, staff & service, property conditions & facilities
Room was good service was great.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Nichole

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing! They held our luggage until our room was ready since we came in extremely early.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Maritza

Liked: Cleanliness, amenities, property conditions & facilities
We had an awesome time. Everything was great with family.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Barbara

Room was spotless, friendy staff. Breakfast was great.
Stayed 2 nights in Dec 2025
Verified

4/10 Poor

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property was okay. Check-in was at 4:00 pm and our room was not ready until 5:00 pm. Breakfast wasnt the greatest. Pool was nice. Hotel is close to T-Mobile District.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this place. We used the shuttle service which was greatly appreciated.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Gil Kelly

Liked: Cleanliness, staff & service, amenities
I love this hotel, excellent service and the staff are very friendly and courteous.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Great staff.
Stayed 1 night in Jan 2026