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Hotel Castillo

3.0 star property
Travelers find tranquility in Carmen's garden retreat where local flavors shine at breakfast and expertly crafted cocktails refresh after a day of exploration

Choose dates to view prices

Hotel Castillo in Carmen offers a peaceful garden setting with a bar for refreshing drinks. Enjoy local cuisine for breakfast, free WiFi in rooms, smoke-free premises, and 24-hour front desk and concierge services.

Reviews

8.4 out of 10
Very good

Popular amenities

  • All-inclusive
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Bar
The current price is ฿3,678
฿5,999 total
includes taxes & fees
27 May - 28 May

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About this property

Hotel Castillo

  • All-inclusive hotel near Sabana Park
  • Take advantage of a garden, laundry facilities and a bar at Hotel Castillo. Stay connected with free in-room WiFi, and guests can find other amenities, such as a restaurant.
  • You'll also enjoy perks such as:
    • Local cuisine breakfast (surcharge), airport drop-off service (surcharge) and smoke-free property
    • A front desk safe, a 24-hour front desk and tour/ticket information
    • Luggage storage and concierge services
  • Room features
  • All guest rooms at Hotel Castillo include perks, such as air conditioning, in addition to amenities, such as free WiFi and safes.
  • Extra conveniences in all rooms include:
    • Bathrooms with showers
    • Flat-screen TVs with premium channels
    • Fridges, daily housekeeping and desks

All-inclusive details

  • This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

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Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for local cuisine breakfast: from approximately USD 4 per person
  • Airport shuttle fee: USD 20.00 per vehicle

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Castillo pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Castillo?

As of 23 May 2026, prices found for a 1-night stay for 2 adults at Hotel Castillo on 27 May 2026 start from ฿3,678, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Hotel Castillo?

Check-in start time: 2 PM; check-in end time: anytime.

What time is check-out at Hotel Castillo?

Checkout is at 11 AM.

Does Hotel Castillo provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of USD 20.00 per vehicle applies.

Are there all-inclusive benefits at Hotel Castillo?

Yes, the property is all-inclusive.

Where is Hotel Castillo located?

Located in Carmen, this all-inclusive hotel is steps away from Casa Amarilla and Parque Espana. Morazan Park and Simon Bolivar Zoo are also within 5 minutes. San Jose Atlantic Station is 9 minutes by foot and San Jose Fercori Station is 11 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very good

8.8

Cleanliness

9.2

Location

9.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 21 out of 32 reviews
Rating 8 - Good. 4 out of 32 reviews
Rating 6 - Okay. 1 out of 32 reviews
Rating 4 - Poor. 4 out of 32 reviews
Rating 2 - Terrible. 2 out of 32 reviews

Reviews

Verified

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Room was excellent staff. You couldn’t ask her any better. I have stayed there many times I will always go back there.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good food options.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, peaceful entertaining place for single men looking for a low cost way to relax and mingle.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people
Stayed 2 nights in Jun 2024
Verified

4/10 Poor

Tracy

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel staff were incredible. The shower wouldn't drain properly. The toilet looked stained. Spider webbs in the corners of the walls. The walls were dirty. The bathroom smelled like sewer. The housekeeping staff really need to do their jobs. The room that I was in was very small. Other than some of the hotel staff this is not a good hotel. They don't take pride in cleanliness.
Stayed 4 nights in Feb 2025
Verified

8/10 Good

Felicia

Liked: Cleanliness, staff & service
The hotel is clean and the employees are very nice and p
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Alfred

Liked: Cleanliness, property conditions & facilities, room comfort
Really nice experience. Great staff!!!
Stayed 3 nights in Jun 2024
Verified

4/10 Poor

Philip

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are outdated. Wooden floors in bedrooms squeaking and broken. Bathrooms are small and outdated. large roaches in bedroom. Termites eat the wooden floors.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

There's a New Little Gem in the heart of San Jose!

This is a little gem in the center of San Jose. What a find. The staff are second to NONE (Patricia, Monica, Darren). The rooms are clean, the food was terrific and the libations were plentiful. You walk into a deco-like lobby with just enough outdoors to know you're in Costa Rica. Highly recommend the all inclusive for an additional $10/day. Its good for this hotel and their sister property down the street. You'll be even after your first two drinks. My only wish was a small pool or an area outside to sit and relax. But having everything you could want in San Jose just a few minutes walk away more than made up for this. Thanks guys...Had a blast!!!
Stayed 3 nights in Mar 2018
Verified

10/10 Excellent

Frank

Liked: Cleanliness, amenities, property conditions & facilities
Vriendelijk en behulpzaam personeel. De kamer die ik de eerste nacht had beviel me niet i.v.m. verkeerslawaai. De volgende dag een andere kamer gekregen die wel goed beviel.
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for fun!

Very close to downtown, shops, restaurants. Very clean and the staff is very helpful. I have stayed here 2 years in a row.
Stayed 1 night in Mar 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Castillo en San Jose

Great location. Staff work with you on any requests. Breakfast is delicious.
Stayed 2 nights in Jan 2021
Verified

8/10 Good

Darrel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Hotel was very nice. The all inclusive is well worth the money! They also have a sister hotel a few blocks away you can use your all inclusive at.
Stayed 3 nights in Feb 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the city, friendly staff!!! Will always stay there
Stayed 3 nights in Feb 2019
Verified

10/10 Excellent

client_français

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel idéalement situé dans San José. C'est un peu comme si vous étiez à la campagne sauf que vous êtes en plein centre-ville, c'est juste génial ! Le personnel est super gentil et cherche à ce que le client soit heureux. Franchement, tout le monde est sympa : le barman, la barmaid, les femmes de ménage, les gars de la réception, les gens à la cuisine, le manager. Si vous le pouvez financièrement, prenez les chambres les plus luxueuses et l'option pension complète "all included" où vous avez le droit aux trois repas et à autant de boissons que vous voulez. Vous êtes libre : la réception est ouverte toute la journée et toute la nuit ; les clients sont libres de venir avec qui ils veulent tant que tout le monde est en mesure de fournir des documents d'identité en règle. Il y a moyen d'y manger une nourriture saine et équilibrée. Je recommande vivement cet hôtel. En tout cas, j'y ai passé d'excellentes vacances.
Stayed 5 nights in Dec 2018
Verified

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed my stay

Good location. Nice and quiet hotel felt like I had the whole place to myself. It’s an old building that has some character, I will definitely stay here again. The only bad thing about this place is that there is no daily maid service to clean the rooms.
Stayed 2 nights in Jul 2018
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent independent hotel

I love this hotel, it is my 4th stay here, and the facility and all inclusive service are always superb, in my view.
Stayed 1 night in Jul 2018
Verified

2/10 Terrible

Malcolm

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Hotel Castillo May 2018

Fortunately, the torture only lasted one night: 1. There was no hot water in the room. According to the front desk, there was no hot water in other rooms as well. 2. The front door and window faced the bar area, approximately 15 feet away. If the drapes were open, the bar patrons would peer into your room. 3. Due to the unpopularity of the Hotel, there was only one patron in the bar on this weekend night. Most of the guests were heading to other hotel bars in the area. This was actually good since it was quiet. Bar closed at 1130 p.m. 4. The “All Inclusive Food and Drink” deal is unsatisfactory. Unless you have problems with mobility, there are much better restaurants and bars within walking distance. The lunch and dinner provided by this special is mediocre, you can get much better elsewhere. Unless you speak Spanish, you will have to have the waiter translate your order to the cook who only understands Spanish. The exceptional waiter is the only employee that speaks English. The menu is also in Spanish. The free breakfast is tasty but they provide a fixed quantity. Other hotels in the area also provide as good or better breakfast in a buffet fashion. 5. If you pay your hotel bill with a credit card, the hotel will charge you an extra 6%. This is not a foreign transaction fee, but a scam. No other hotel, restaurant, or store that I know of charges this type of fee. 6. Bottom Line: No Hot Water, Subpar Food and Drink special, Credit Card Scam
Stayed 1 night in May 2018
Verified

4/10 Poor

Verified traveller

Too be honest not the nicest hotel. Rooms are not as promised.
Stayed 1 night in Apr 2018
Verified

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

THE place to Stay in San Jose!

Get the all-inclusive, I will stay here from now on!!! Ernesto is the most informed bartender you’ll ever meet during your stay.
Verified

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome Hotel!

The place had an amazing location in the heart of San Jose, incredibly friendly service, and a wonderful room! We highly recommend Hotel Castillo in San Jose. Will come back for sure!
Verified

2/10 Terrible

moti

Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jason

Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Ronald

Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

eric

Stayed 3 nights in Mar 2024