2/10
I stayed in room 161 then switched to 344 due to poor bathtub water buildup by 6”. Second room had the same problem.
Marijuana smell entered through bathroom vent from unit below (121).
Also, upon check-in, I verified the Expedia quoted rate, staff acknowledged it’s the same. But the paperwork I signed showed “0”. I was told the rate will appear on receipt after checkout. During checkout another staff Florence couldn’t provide me with an itemized receipt. It showed “0.00”. He struggled for 20 minutes. I asked the manager Karen to contact me. After 4 hours I was contacted via email and a phone call. The taxes on receipt was much higher. She informed me to contact Expedia!
She claimed she had no knowledge of my complaints about rooms, as her staff didn’t inform her or recorded it!
An awful experience…
Sarzo
เข้าพัก 1 คืน, มิถุนายน 2025