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This is a very nice hotel and very accommodating! They had a great complimentary breakfast and was actually delicious. The only downside of our stay was at some point the fire alarm had went off and everyone had to evacuate the building. Come to find out it was a false alarm. Other than that our stay was great! I would highly recommend staying here, I know I will be in the future.
What i liked most about the property was the modern and cleanliness. The morning cook to order eggs and omelet station was a nice touch to our hotel experience. The king bed was comfortable, pillows were a little worn down on the fluff, overall we would return to this location.
Water started leaking from the floor above ours and our fridge didn’t work. When we alerted the staff, they were very apologetic but didn’t do anything to fix the problems. They also promised to comp our parking and then didn’t follow through after a disappointing stay. Breakfast was also terrible and no bar or Starbucks options on weekend morning.
The property is well kept and the cleaning staff worked hard to keep everything looking nice and elegant. The rooms were spacious and the decor was nice. The breakfast buffet was really good. I would have rated 5 stars but the front staff needs re-training. I tried calling 3 times to the front desk and no one answered the phone. I went down and there were 3 staff members chatting. The next day we wanted to use the fitness center. There’s no sign showing where it’s located. We asked the front desk and they said there’s no fitness center. We asked if there’s a gym. She said there’s no gym. On their website it shows a fitness center. One of the other hotel guest told us it’s in the 3rd floor corner
Amy
Stayed 2 nights in Mar 2024
10/10 Excellent
Jill
Travelled with family and small children, Travelled with group
Great place to stay near the airport. Front desk top-notch. Room was very nice and spacious. Would definitely stay here again when we return to San Francisco.
We liked how clean and safe the hotel was. Our room was spacious and the breakfast selection was stellar. We would definitely stay again. The only downfall of this hotel is that they allow a swim school to provide swim lessons in their pool. This was not advertised on the website and was a big disappointment for my children as the pool was full for lessons.
Lauri
Stayed 2 nights in Mar 2024
10/10 Excellent
Eric
Travelled with family, Travelled with family and small children
Everything great except that the WiFI sucks big time.. For such a nice property and staff, the WiFi is a bummer. I stay here atleast 2-3 times a year and if this continues I might seriously consider not selecting this property. Thanks
Receptionist who helped me at the front desk... Marielle or Marienelle (applogies, if i spelled it wrong)... she made an amazing and exceptional impression. Complete opposite of what I had to deal with before I booked with this hotel. Friendly, professional and positive. She made my check in smooth. Will recommend this hotel to friends and family.
Clariedell
Stayed 1 night in Feb 2024
10/10 Excellent
Marimuthu
Business traveller
21 Feb 2024
Liked: Cleanliness, staff & service
Charging $35/night for parking is a rip off that even cheap hotels dont do..
THe power outlet in the room was not working and the technician tried a couple of times but could not get it to work
Marimuthu
Stayed 6 nights in Feb 2024
8/10 Good
Andrea
Travelled with family, Travelled with family and small children
Pool is rented out to a swim school on certain days, limiting availability. No good dining option.
Iris
Stayed 1 night in Jan 2024
Response from Justin on 15 Feb 2024
Dear Iris, Thank you for your review of our property. We do apologize for the situation regarding our swimming pool and will use your feedback to better our service.
There was food left from the previous guests in my room, which was disturbing. The waitstaff during breakfast was not courteous. Other than that, everything else was ok.
We booked with Hotels.com was told it was179 and checked out with a bill of 218 not sure those extras weren't convade at time of check in but not happy with the host.