2/10 แย่มาก
Douglas, Gig Harbor
เดินทางเพื่อธุรกิจ
5 ก.ย. 2025
ชื่นชอบ: ความสะอาด
Good value and overall a nice place to stay. My dissatisfaction stemmed from having to wait 1:30 for the van pickup. Called after the first :30 and was told he was dropping off at 2 more hotels, had to get gas and would pick me up at the airport after that. As it’s only a 5 min drive I thought approximately 20 mins longer. After another 30, I called again and was told the driver was on his break! He wouldn’t be there for another 30 mins! He did show up after that and 5 mins later I was at the Hotel. There I saw the van schedule and saw that I had just missed his last pickup before his break. My frustration wasn’t with the driver, it was with the front desk staff whom I called. The lady was absolutely non-plussed at my frustration and didn’t even apologize. Just mumbled something about his schedule. She was very robotic anyhow without much of a customer oriented attitude. If I had been given good info in the first place I would have just Ubered it. During my wait I saw other hotel vans come and go 4 times! Because of my work, I stay near the airport many, many times per year and know the area well. I feel they should get another van or at least publish their pickup schedule on their website.
Douglas
เข้าพัก 1 คืน, กันยายน 2025
