4/10 Poor
Steffani
Travelled with partner
30 Apr 2024
Disliked: Staff & service, amenities
Since I walked foot on the property I noticed unwelcoming stares and the lack of greetings from staff. Yesterday i reported a racial profiling at the pool. Me and my fiancé was there around 11:13 and I made my complain at 12:30. The complaint included, not being serviced or acknowledged during our time at the pool. I had to ask for a menu after seeing this blond young lady deliver a menu to a caucasian family that couldn't even put their stuff down before she greeted them. The young lady was not apologetic at all after expressing my concern to her but only just to hand me a menu saying "oh huh" so I followed the chain of command. The manager said well they dont open til 12. I looked at my watch and it was 12:38. She then to say, well were you in the area. I said absolutely, jacuzzi and pool and I have video with the times. The manager applied a $50 credit for the "inconvenience". That does not fix anything and truly unacceptable. We paid over $600 to stay there and it was not paradise. Additionally, as I was checking out, I had questions about the receipt regarding the San Diego and California tourism assessment fees and the receptionist Pat explained as if I was bothering her. Very rushed. She said we are a taxed state and that's the tax, we can't get away from it, it's listed when you book.
The older guy at the valet and the yoga instructor was the only two welcoming gentleman. Our service at b
Steffani
Stayed 2 nights in Apr 2024