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Hotel Casa de Familia de San Cristobal

3.5 star property
Colonial hotel with 24-hour front desk and restaurant

Choose dates to view prices

Photo gallery for Hotel Casa de Familia de San Cristobal

Front of property
Mexican cuisine
Deluxe Suite | Courtyard view
Standard Room | Bathroom | Shower, hair dryer, towels, soap
Standard Room, 2 Double Beds | 1 bedroom, minibar, in-room safe, desk
In the heart of San Cristobal, Hotel Casa de Familia de San Cristobal offers a warm welcome with its garden, fireplace in the lobby, and on-site Mexican cuisine restaurant. Enjoy free self parking, laundry facilities, in-room WiFi and tour/ticket assistance. The helpful staff has left a lasting impression on previous guests.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Laundry
  • Parking included
  • Housekeeping
  • Free WiFi

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Junior Suite

Junior Suite | 1 bedroom, minibar, in-room safe, desk

Junior Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
Flat-screen TV
Separate bedroom
Fan
Hairdryer
Private bathroom
Minibar
Coffee/tea maker
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | 1 bedroom, minibar, in-room safe, desk

Standard Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Heating
Flat-screen TV
Separate bedroom
Fan
Hairdryer
Private bathroom
Minibar
Coffee/tea maker
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite

Deluxe Suite | 1 bedroom, minibar, in-room safe, desk

Deluxe Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
Flat-screen TV
Separate bedroom
Fan
Hairdryer
Private bathroom
Minibar
Coffee/tea maker
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | 1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Double Beds

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Heating
Flat-screen TV
Separate bedroom
Fan
Hairdryer
Private bathroom
Minibar
Coffee/tea maker
  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room

Superior Room | 1 bedroom, minibar, in-room safe, desk

Superior Room

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Heating
Flat-screen TV
Separate bedroom
Fan
Hairdryer
Private bathroom
Minibar
Coffee/tea maker
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds | 1 bedroom, minibar, in-room safe, desk

Deluxe Room, 2 Double Beds

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Heating
Flat-screen TV
Separate bedroom
Fan
Hairdryer
Private bathroom
Minibar
Coffee/tea maker
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds
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About the area

Map
Av. 5 de Mayo no. 12, esq. c/ Calle 1 de Marzo, San Cristóbal de las Casas, CHIS, 29200

What's nearby

  • Mesoamerican Museum of Jade - 3 min walk - 0.3 km
  • San Cristóbal de las Casas Cathedral - 5 min walk - 0.5 km
  • Plaza 31 de Marzo - 5 min walk - 0.5 km
  • Santo Domingo Handicraft Market - 8 min walk - 0.7 km
  • Ciudad Cuauhtemoc - 13 min walk - 1.1 km

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 72 min drive

Restaurants

  • ‪Toscano Café & Restaurante - ‬3 min walk
  • ‪El Fogón de Jovel - ‬2 min walk
  • ‪Restaurante Long Cheng - ‬1 min walk
  • ‪Tamales Regionales - ‬1 min walk
  • ‪Hotel Boutique & Spa "Casa del Alma - ‬2 min walk

About this property

Hotel Casa de Familia de San Cristobal

Hotel near San Cristóbal de las Casas Cathedral
Located close to Mesoamerican Museum of Jade and Plaza 31 de Marzo, Hotel Casa de Familia de San Cristobal provides a terrace, a garden and laundry facilities. The on-site Mexican cuisine family restaurant, Yuria Arte Culinario, serves breakfast. In addition to a fireplace in reception, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Free self-parking
  • English breakfast (surcharge), a 24-hour front desk and smoke-free property
  • Tour/ticket information
  • Guest reviews speak highly of the helpful staff
Room features
All guest rooms at Hotel Casa de Familia de San Cristobal have amenities, such as free WiFi and safes, in addition to minibars and free bottled water.
Extra amenities include:
  • Heating and fans
  • Bathrooms with showers and hairdryers
  • 32-inch flat-screen TVs with premium channels
  • Wardrobes/cupboards, coffee/tea makers and daily housekeeping

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site parking

Food and drink

  • Daily English breakfast available 8:00 AM to noon for a fee: MXN 120 per person
  • A restaurant

Restaurants on site

  • Yuria Arte Culinario

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 2 floors
  • Built in 1825
  • Colonial architecture
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Fan
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash Breakage deposit: MXN 500 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: from approximately MXN 120.00 per person
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
There is limited hot water on site

Property is also known as

Hotel Casa Familia San Cristóbal San Cristóbal de las Casas
Hotel Casa Familia San Cristóbal
Casa Familia San Cristóbal San Cristóbal de las Casas
Casa Familia San Cristóbal
Hotel Casa Familia San Cristóbal San Cristobal de las Casas
Hotel Casa Familia San Cristóbal
Hotel Hotel Casa de Familia San Cristóbal
Hotel Casa de Familia San Cristóbal San Cristobal de las Casas
Casa Familia San Cristóbal
Casa Familia San Cristóbal San Cristobal de las Casas
Casa Familia San Cristobal

Frequently asked questions

Is Hotel Casa de Familia de San Cristobal pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Casa de Familia de San Cristobal?

Self-parking is free at this property.

What time is check-in at Hotel Casa de Familia de San Cristobal?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Casa de Familia de San Cristobal?

Checkout is at noon. Late checkout is available for a fee.

Where is Hotel Casa de Familia de San Cristobal located?

Located in De La Merced, this hotel is within a 5-minute walk of Mesoamerican Museum of Jade, Plaza 31 de Marzo and San Cristóbal de las Casas Cathedral. Ex-Convent of Santo Domingo and Santo Domingo Handicraft Market are also within 10 minutes.

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Hotel Casa de Familia de San Cristobal Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 165 out of 196 reviews
Rating 8 - Good. 21 out of 196 reviews
Rating 6 - Okay. 6 out of 196 reviews
Rating 4 - Poor. 3 out of 196 reviews
Rating 2 - Terrible. 1 out of 196 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was excellent
Stayed 3 nights in Jul 2024

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and I stayed here and had a great stay.
Stayed 4 nights in Mar 2024

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive staff and hotel located in walking distance of restaurants and activities in the town
Stayed 5 nights in May 2024

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel
Stayed 2 nights in May 2024

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel, was very spanish . very family Orientated, Beautiful Gardens, I would recommend trip to Canon del sumidero Chiapas . Beautiful views , Boat ride was a 2 hour trip, well worth the money.
Stayed 5 nights in Feb 2025

10/10 Excellent

elaine kang, flushing

Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful and staff was so kind attentive and helpful
Stayed 16 nights in Jul 2022

10/10 Excellent

Sandeep K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5/5 stars, property, restaurant - well done, our pleasure to stay with you

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it, very nice and excellent staff

10/10 Excellent

Irineo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the vibe and architecture of the building.
Stayed 6 nights in Mar 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly helpful and always very nice to assist us with anything. The hotel is beautiful and the grounds are calming.
Stayed 5 nights in Mar 2023

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Best!

Beautiful place, excellent courtesy.
Stayed 5 nights in Dec 2023

4/10 Poor

Lionelle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bellow average for the price.
Stayed 3 nights in Feb 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice
Stayed 1 night in Nov 2023

10/10 Excellent

LAURA

Liked: Cleanliness, staff & service, property conditions & facilities
It is beautiful and great service
Stayed 4 nights in Oct 2023

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved loved this property! Staff is nice and helpful hotel is clean and lovely. 10 out of 10 .

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really got lucky finding this property. This is one of the prettiest places we've stayed. Everyone was super nice and helpful. It had everything we needed and more. Highly recommend!
Stayed 4 nights in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Property was awesome. Potable water in the hotel. San Cris is a great destination.
Stayed 4 nights in May 2023

10/10 Excellent

Ivana Papandrea Gonzalez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A

Very nice hotel in excellent location a couple of blocks from the city center. Staff was friendly, grounds were immaculate, and the room was beautiful. We felt so safe that we’d sleep with the sliding door completely open. Would definitely stay here again
Stayed 3 nights in Mar 2024

10/10 Excellent

Stefano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in the center of San Cristobal (5 minutes from main walking streets and square). Colonial style house, with clean and recently renewed rooms. The staff was friendly and helpful. Definitely recommended.

10/10 Excellent

Robert Lockwood

Liked: Cleanliness, staff & service, property conditions & facilities
This was a charming hotel in the traditional style a few blocks from the main dining and shopping area. The staff was fantastic and the hotel was beautiful. They need to take a planer to some of the doors though because they were difficult to open and shut. The hotel West charming and I will return.
Stayed 4 nights in Jun 2023

10/10 Excellent

RAUL

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and cozy
Stayed 2 nights in Mar 2023

10/10 Excellent

Violeta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For my wife and I, this Hotel is a great discovery in San Cristobal de las Casas. It is a house that was transformed into a Hotel only in 2019 and then had to close due to the pandemic. . . It is a magnificent European-style house with only 11 rooms. It could very well be classified as a Boutique Hotel. The location is very close to the main square and its surroundings (La Merced neighborhood). When we return to Chiapas, to San Cristobal this will be our first option because it is a place that invites you not to leave it, or to always return.
Stayed 2 nights in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel had such a wonderful Spanish colonial feel including even the furniture, atmosphere, and architecture…. The staff were very friendly and helpful…. I scheduled several tours and rides from the front desk…. They primarily spoke Spanish, but when I showed them the Google translate app, they immediately downloaded it, and were always ready to converse with me when I had a question….Very close to the center if that’s where you want to be…..
Stayed 8 nights in Mar 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was comfortable and the staff are SO friendly and helpful. I felt safe and relaxed while there. The downsides: the room I was in got basically zero wifi, and effectively had no windows (a clerestory up top let in a little light but no air), which I find to be a bummer. The upsides: I got incredibly ill while I was staying here (NOT related to the hotel) and I was so well cared for and looked after by everyone, especially the young man who staff s the front desk overnight. I *wish* I had been well enough to take advantage of all the help this team was willing to provide in terms of finding things to do and getting out of town to see the sights. Next time!
Stayed 4 nights in Apr 2023

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen lugar para relajarte
Stayed 2 nights in May 2025