2/10 แย่มาก
Elisha
26 ก.ค. 2025
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Disappointing Stay at Comfort Inn and Suites (July 19th - July 23rd)
I prepaid for a suite with two queen beds, traveling with my family, and our stay was horrible. The pull-out sofa bed was broken, and despite showing Danny at the front desk photos and explaining the issue, I was promised a follow-up that never came. No offer for a room change was made. Breakfast was a mess, with long lines for the waffle iron and no restrooms available downstairs. My husband had to sleep on the broken sofa, and when I requested a roll-away bed, it arrived at 10 p.m., too late to be useful.
The laundry room was on the 3rd floor, and with only one washer and dryer, I had to leave the hotel to get change. The towels provided were stained, and there were roaches in the room. The furniture was damaged, and there were unruly guests causing disturbances. The surrounding area had homeless individuals, which made me feel unsafe.
Despite being close to attractions, the lack of cleanliness, poor service, and overall poor management made my stay unbearable. If you're considering this hotel, I recommend looking elsewhere. It was not worth the price.
Elisha
เข้าพัก 4 คืน, กรกฎาคม 2025
