Very basic hotel. Anything besides the room was extra money. Immediately attempted to get me into a timeshare which was very off putting. Room was nice. Great location
Lovely hotel. Very clean. Close to everything! Wonderful stay! Just one caveat- it is very loud. We were warned and they did provide earplugs but the riverwalk is very loud until 2 am and this hotel is right next to a bar with live music. The inside rooms aren’t really affected by this but if you’re in a room facing the riverwalk and sensitive to sound at night- it may be a long night. I cannot say one negative think about the hotel itself. It is beautiful and clean and the hotel
Employees are so kind and gracious.
Location was odd, but so close to everything. 1 minute to the riverwalk and parking. Patio overlooked the riverwalk. The rooms were odd but had many windows and it just worked. It is a city with downtown quirks. Staff very nice.
Great location, right on the RiverWalk, friendly staff, clean room with lots of amenities…but…soundproofing is non-existent and partiers on the RiverWalk and loud cars will keep you up until 3 am, then street cleaners and service trucks roll in at 6 am to start delivering supplies to all the adjacent restaurants. Provided earplugs didn’t do squat. Hardly slept my whole stay.
เข้าพัก 4 คืน, มีนาคม 2024
รีวิวที่ตรวจสอบแล้ว
2/10 แย่มาก
Holly
7 เม.ย. 2024
Our reservation was canceled just before our arrival due to overbooking the hotel. Our reservation was paid in full months previously to our arrival. Leaving us scrambling for another hotel room. Totally unprofessional and not cool. Will not use this service again.
Offered free hop on hop off bus tour and canal tour. As usual nothing in life is really free. Tole we had to sit and listen to a presentation for an hour. We were willing since we know nothing is really free, however after two hours we had to be rudely forceful to be let out of the conference center.
รีวิวที่ตรวจสอบแล้ว
8/10 ดี
Ana
3 ต.ค. 2016
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Convenient for downtown San Antonio
I was very disappointed when I walked into the room and saw that there were only two bedrooms, when I talked to the person that helped me to do the reservation I asked for 3 bedrooms I especifically asked if there were 3 rooms with doors and he said yes, there was only 2 bedrooms and the 3rd one was the couch in the living room that was really dirty. I didn't read the reservation email where it does say that is only 2 bedrooms because I had just had a conversation with someone and they had assured me that I was reserving a 3 bedrooms condo
The room was under the main AC roof. The sound and vibration were terrible. We were not able to have a please y stay. They try accommodate us on a different room, however I do not understand why they let their clients to stay in that room.
The staff were great and the room had all we needed. There are not many amenities at the hotel. Also, the hotel is located across from Hard Rock Café so be ready for music until 12:00pm. It is very centrally located on the River Walk and to the River Market and Alamo. We walked everywhere.
The hotel had no water, so we did not get a shower until the day of checkout. When asked about accommodations, they gave us the name of two hotels, but forgot to mention that we would have to pay. So they had us going back and forth, and the front desk staff wasn’t really friendly and seemed clueless.
You can't beat the location of this property if you want to be on the Riverwalk. It's at the heart of things. The room was really clean, bed was comfy, the pull out couch wasnthe best but they never are. We loved the patio overlooking the river, great place to relax and enjoy a meal or drinks. Our room was on the opposite side from the river and noisy but we expected that. The concierge hooked us up, the shuttle driver gave great recommendations, the front desk ladies were helpful. Only downside is parking a block away in the parking garage. It's $15/day so not terrible, just inconvenient. We opted to go to the sales pitch in exchange for money. They weren't pushy at all and we got great recommendations for off Riverwalk destinations. We'll stay here if we go back make it back to SA.
Great location close to the Riverwalk, walking distance to many restaurants and shops. Staff is great and helpful. Property was outdated, elevators had issues.
Great location, overlooking the River Walk. Loads of restaurants within easy walking distance. Fully stocked kitchen and free laundry facilities on site. Every person we talked to at the front desk was super friendly and helpful!