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Reviews of Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
1090 22nd St NE, Salmon Arm, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 569 out of 1004 reviews" "
Rating 8 - Good. 333 out of 1004 reviews" "
Rating 6 - Okay. 62 out of 1004 reviews" "
Rating 4 - Poor. 25 out of 1004 reviews" "
Rating 2 - Terrible. 15 out of 1004 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Furqan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No cleaning was done . Carpet had lots of litter all over
Stayed 1 night in May 2024
Response from Jill on 25 May 2024
Sorry Furqan that we did not meet your expectations on your recent visit. A quick call to the front desk or coming to the front desk and we would have moved you to another room. We apologize and hope you will give us another chance in the future.Jill Power, Manager

10/10 Excellent

Ma Rowena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easily accessible from the highway, quiet, huge parking, breakfast was served without problem, worker are happy to serve, etc.
Stayed 3 nights in May 2024
Response from Jill on 21 May 2024
Thank you Ma Rowena for your review. We are pleased you enjoyed your stay and look forward to seeing you again in the future.Jill Power, Manager

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the quality updated interior. Nice touches have a quiet newer a/c unit, sink outside the bathroom and fireplace. The guests above us were noisy with thumping noises but not blaming this on the hotel.
Stayed 1 night in May 2024
Response from Jill on 21 May 2024
Thank you Jeff for staying with us and providing your feedback. We are happy you enjoyed your stay and we look forward to welcoming you back again in the future.Jill Power, Manager

10/10 Excellent

Meng

Liked: Cleanliness, staff & service, property conditions & facilities
Great place! Definitely recommend.
Stayed 1 night in May 2024
Response from Jill on 20 May 2024
Thank you Meng for staying with us and writing your review. We look forward to seeing you again.Jill Power, Manager

6/10 Okay

Cheryl

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Nothing within walking distance. Front desk lady was not friendly at all. Rooms at every basic but clean. Ice machines were out of service.
Stayed 1 night in May 2024
Response from Jill on 19 May 2024
We are sorry we did not meet your expectations on your recent stay. We have forwarded your comments to the Front Desk Manager for review. We hope you will give us another chance to host you properly. Jill Power, Manager

4/10 Poor

Arash

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Black mold in the bathroom. Super dirty pool.
Stayed 1 night in May 2024
Response from Jill on 20 May 2024
We are sorry, Arash, that we did not meet your expectations on your recent stay. We have forwarded your comments to the correct departments. We hope you will give us another chance at a better quality stay.Jill Power, Manager

8/10 Good

Paishala

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Jill on 20 May 2024
Thank you for your review Paishala. We look forward to seeing you again in the future.Jill Power, Manager

8/10 Good

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an accessible room which made it possible for me to shower safely. I did leave a note for the manager providing information on how to make the room more accessible.
Stayed 3 nights in May 2024
Response from Jill on 19 May 2024
Thank you Sheila for taking time to write your review. The manager did get your note. We look forward to seeing you again.Jill Power, Manager

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Safe was very friendly and helpful
Stayed 3 nights in Apr 2024
Response from Jill on 19 May 2024
Thank you Natalie for taking time to write your review. We look forward to welcoming you back again in the future.Jill Power, Manager

8/10 Good

Tracey, Medicine Hat

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent one night here on a road trip west. It was a convenient spot
Stayed 1 night in May 2024
Response from Jill on 19 May 2024
Thank you Tracey for staying with us. We appreciated your feedback. We look forward to seeing you again in the future.Jill Power, Manager

8/10 Good

Lawrence

Liked: Cleanliness, amenities
We’re there for long enough to know what was good.
Stayed 1 night in May 2024
Response from Jill on 19 May 2024
Thank you Lawrence for your feedback. We look forward to welcoming you back again in the future.Jill Power, Manager

10/10 Excellent

Duffin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable and friendly.
Stayed 1 night in May 2024
Response from Jill on 19 May 2024
Thank you Duffin for your review. We appreciate the feedback. We look forward to seeing you again.Jill Power, Manager

10/10 Excellent

Vicki

Liked: Cleanliness, property conditions & facilities
Pleasant staff, clean
Stayed 1 night in May 2024
Response from Jill on 13 May 2024
Thank you Vicki for staying with us and providing your review. We look forward to seeing you again.Jill Power, Manager

10/10 Excellent

Danny

Liked: Property conditions & facilities
The breakfast offered hot and cold food, no gluten free options. EV chargers are not working.
Stayed 1 night in May 2024
Response from Jill on 11 May 2024
Thank you Danny for taking time to write your review. We have contacted the EV company to let them know about the chargers. We hope to see you again.Jill Power, Manager

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location next to highway.
Stayed 1 night in May 2024
Response from Jill on 11 May 2024
Thank you Scott for writing your review. We look forward to welcoming you back again in the future.Jill Power, Manager

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jill on 11 May 2024
Thank you Kenneth for your review. We look forward to seeing you again in the future.Jill Power, Manager

10/10 Excellent

Adrien

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Thanks much!
Stayed 2 nights in May 2024
Response from Jill on 7 May 2024
We are happy you enjoyed your stay Adrien. We look forward to welcoming you back again.Jill Power, Manager

8/10 Good

Alexander

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Jill on 7 May 2024
Thank you Alexander for your review. We look forward to seeing you again.Jill Power, Manager

8/10 Good

Meng

Stayed 1 night in May 2024
Response from Jill on 25 May 2024
Thank you Meng for writing your review. We look forward to seeing you again.Jill Power, Manager

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Apr 2024
Response from Jill on 20 Apr 2024
Thank you Sharon for your review. We look forward to seeing you again in the future.Jill Power, Manager

10/10 Excellent

Perry

Stayed 1 night in Apr 2024
Response from Jill on 3 May 2024
Thank you Perry for your review. We look forward to seeing you again in the future.Jill Power, Manager

10/10 Excellent

Sven Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet with a caveat as it’s just off highway #1 and it’s a down hill run by tge hotel so very noisey when the heavy trucks are using their Engine brakes. Seemed to quiet down after 8:00 pm
Stayed 1 night in Apr 2024
Response from Jill on 12 Apr 2024
Thank you Sven for your review. Unfortunately truckers do not obey the engine brake signs at top of highway.We hope to see you again.Jill Power, Manager

10/10 Excellent

Paula

Stayed 1 night in Apr 2024
Response from Jill on 27 Apr 2024
Thank you Paula for staying with us and providing your review. We look forward to welcoming you back again in the future.Jill Power, Manager

8/10 Good

Jodi, Calmar

Liked: Cleanliness, staff & service, property conditions & facilities
this inn was clean and quiet. was close to downtown Salmon Arm
Stayed 1 night in Jan 2024
Response from Jill on 6 Apr 2024
Thank you Jodi for staying with us. We look forward to seeing you again.Jill Power, Manager

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jill on 6 Apr 2024
Thank you Mike for your review. We look forward to welcoming you back.Jill Power, Manager

10/10 Excellent

patti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from Jill on 6 Apr 2024
Thank you Patti for staying with us. We look forward to seeing you again in the future.Jill Power, Manager

10/10 Excellent

gary, RED DEER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jill on 6 Apr 2024
Thank you Gary for taking time to do your review. We look forward to seeing you again.Jill Power, Manager

8/10 Good

Duart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, good breakfast, clean and friendly.
Stayed 2 nights in Mar 2024
Response from Jill on 29 Mar 2024
Thank you Duart for staying with us and providing your review. We look forward to seeing you again in the future.Jill Power, Manager

10/10 Excellent

Lorraine

Travelled with family
Nothing
Stayed 3 nights in Mar 2024
Response from Jill on 25 Mar 2024
Thank you for staying with us and we look forward to seeing you again.Jill Power, Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well I’ve been travelling for 60 days all across the western half of North America and this is the best,cleanest and well stocked free breakfast that I’ve had. Very large room and extremely comfortable bed and bedding also excellent nightly price that’s more practical.
Stayed 1 night in Mar 2024
Response from Jill on 25 Mar 2024
Thank you Christopher for your wonderful review. We are so pleased you enjoyed your stay with us and we look forward to welcoming you back again in the future.Jill Power, Manager

8/10 Good

Susan

Liked: Cleanliness, property conditions & facilities
The hotel is good. The staff was ok. We got in and found out our room had already been given away (lost reservation) and the staff wasn’t overly kind but we ended up getting another room. The hot tub wasn’t stellar. Pool okay. Breakfast good. Rooms clean.
Stayed 2 nights in Mar 2024
Response from Jill on 25 Mar 2024
Thank you Susan for taking time to write your review. We are sorry we did not meet all of your expectations. We look forward to providing you a better quality stay in the future.Jill Power, Manager

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Older property but comfortable .
Stayed 1 night in Mar 2024
Response from Jill on 16 Mar 2024
Thank you Barbara for writing your review. We look forward to seeing you again in the future.Jill Power, Manager

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jill on 16 Mar 2024
Thank you Graham for staying with us and writing your review. We look forward to welcoming you back again in the future.Jill Power, Manager

10/10 Excellent

Sukhchain

Stayed 1 night in Mar 2024
Response from Jill on 6 Apr 2024
Thank you for your review. We look forward to seeing you again.Jill Power, Manager

2/10 Terrible

Courtney

Travelled with pets
Disliked: Staff & service, property conditions & facilities
Extremely loud. There was a hockey tournament going on and I was put in a room in between SEVERAL 15 year olds with screaming all night, door slamming, yelling, and kids running down the hallway nonstop. I called many times to let them know. I am here for work and have work to do and couldn’t get it done due to this screaming. I also have a noise machine on the highest setting and it still wasn’t enough. This stay was terrible and if there were another place to stay I would have gone somewhere else.
Stayed 1 night in Mar 2024
Response from Jill on 9 Mar 2024
Thank you Courtney for your review. We are sorry we did not meet your expectations on your stay with us. We do go up and try to get teams to be quiet and also call their managers, unfortunately some just have no consideration for others. We do report the teams to their hockey associations. Jill Power, Manager

10/10 Excellent

Mary Lou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is wonderful and the service is exceptional. We ended up getting storm-stayed as the highway was closed. We had to stay a second night. The staff were all incredible in ensuring we had whatever we needed, keeping us up to date on the road closure, directing us to the best restaurants and shopping etc!!!! It was a great experience , despite the delay to our trip!!
Stayed 1 night in Feb 2024
Response from Jill on 1 Mar 2024
Thank you Mary Lou for staying with us and providing such wonderful feedback. We are happy you enjoyed your stay with us and we look forward to seeing you again.Jill Power, Manager

10/10 Excellent

Del

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet comfortable
Stayed 1 night in Feb 2024
Response from Jill on 23 Feb 2024
Thank you Del for staying with us and providing your feedback. It is appreciated. We look forward to seeing you again.Jill Power, Manager

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very comfortable and the staff easy to deal with. As I was travelling with my pup I was looking for a pet friendly hotel. This was a good choice although the booking process on Expedia does not give you an option to tell the hotel that you are travelling with a pet. I was informed upon check-in that I would have to book on Expedia and then call the property to confirm that they had a pet friendly room available. Luckily when I arrived they did have a room available. Why does Expedia not request this information in their booking process?
Stayed 1 night in Feb 2024
Response from Jill on 24 Feb 2024
Thank you Nicholas for your review. We are glad we were able to accommodate your pet. There is a place on the expedia website that does say to call the hotel if you have a pet. We look forward to seeing you again.Jill Power, Manager

10/10 Excellent

todd

Stayed 1 night in Sep 2023
Response from Jill on 23 Feb 2024
Thank you Todd for taking time to write your review. We look forward to welcoming you back again in the future.Jill Power, Manager

10/10 Excellent

Richard

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, good value for overnight stay. Beds and linens are extremely comfortable.
Stayed 1 night in Jan 2024
Response from Jill on 4 Feb 2024
Thank you Richard for your review. Your comments are appreciated. We look forward to seeing you again.Jill Power, Manager

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice basic hotel.
Nice hotel, very basic. Room was very quiet. Clean and comfortable. Fast checkin and checkout. Breakfast not good. Scrambled eggs too salty and inedible. Potatoes over fried and hard. Sausages were ok. Overall breakfast doesn’t get a pass. Probably would try a different hotel if I came back to this town.
Stayed 1 night in Jan 2024
Response from Jill on 4 Feb 2024
Thank you Irene for writing your review. We have notified the Breakfast Manager regarding your comments for review. We are happy the rest of your stay was good. We would love to welcome you back again next time you are passing through town.Jill Power, Manager

10/10 Excellent

Jan

Travelled with partner
Liked: Amenities
Excellent friendly service. Very clean and quiet, pool and hot tub were great
Stayed 1 night in Jan 2024
Response from Jill on 4 Feb 2024
Thank you Jan for staying with us and writing your review. We look forward to seeing you again in the future.Jill Power, Manager

8/10 Good

Warren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff and easy check in room was clean and comfortable
Stayed 1 night in Jan 2024
Response from Jill on 4 Feb 2024
Thank you Warren for your feedback. It is very much appreciated. We look forward to welcoming you back.Jill Power, Manager

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service
Every thing was great the pool had way to much chlorine it was burning our eyes. There was a girls basketball tournament and hockey tournament there. So I think they put to much in. The next morning the door was propped open to air it out.
Stayed 1 night in Jan 2024
Response from Jill on 4 Feb 2024
Thank you Amanda for your review. The chlorine levels are checked regularly, but the problem is the pool is over used when sports teams are in the hotel and they don't shower before going into the pool. The pool senses this and tries to add more chlorine. I hope you will return for a better quality stay.Jill Power, Manager

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jill on 4 Feb 2024
Thank you Vanessa for your review. We look forward to seeing you again.Jill Power, Manager

10/10 Excellent

C. KELVIN

Stayed 1 night in Dec 2023
Response from Jill on 4 Feb 2024
Thank you C. Kelvin for your review. We look forward to welcoming you back again in the future.Jill Power, Manager

8/10 Good

Leonid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good for the price paid.
Very good hotel. We found the mattresses to be too soft and the pool could be cleaner, otherwise very good. Would stay there again for the right price.
Stayed 1 night in Dec 2023
Response from Jill on 5 Feb 2024
Thank you Leonid for your feedback. It is much appreciated. We look forward to seeing you again.Jill Power, Manager

10/10 Excellent

Maureen

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Jill on 5 Feb 2024
Thank you Maureen for writing your review. We look forward to seeing you again in the future.Jill Power, Manager

10/10 Excellent

Laurie, Sicamous

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast with multiple options. Staff was amazing while we stayed there!
Stayed 1 night in Dec 2023
Response from Jill on 5 Feb 2024
Thank you Laurie for taking time to write your review. We look forward to welcoming you back again.Jill Power, Manager

10/10 Excellent

Carly

Stayed 2 nights in Dec 2023
Response from Jill on 5 Feb 2024
Thank you Carly for your review. We look forward to seeing you again.Jill Power, Manager