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"Great customer service and close proximity to the main attractions in Trier. "

"Staff was friendly and helpful. Check in and check out was as easy as it gets. Parking was great. Breakfast was very good with no cooked options. Some mold in the shower. My only problem was we didn't realize that we had to request room service on line so we had to ask for clean towels because we missed the opportunity to have cleaning service. "

"The room was very clean and well appointed. The staff were very friendly and the breakfast was excellent. The access to the Vitalis spa and the robes and towels made it very easy to access the facility. "

"Very tastefully decorated, modern and clean. Very friendly and welcoming staff. We’ll be back again."

"The hotel and the staff were Great we will return nxt year"

"We were disappointed in for the first time ever we had to pay extra for a accessible room . We had advised the staff my husband needed a walk in shower .We felt penalised because of disability . Age did reduce the price slightly but we felt it unfair "

"There was no attendant when we arrived. We had our key from the key box. It was a good location for us, but there’s no elevator, so be ready to carry your luggage up the stairs."

"When we were there (June 2025) reception opened at 1600 and was off-site. You had to phone a number to get a key safe code to obtain your room key. When phoning, you hear a recorded message in German. Sadly, we could not understand the message so had to rely on the restaurant staff (who were on site) to help us connect to reception. German speakers would have no problem but non-Germans may have a problem. Another issue we had is that the hotel states it has an EV charging point - it does not! However, there is an ultra fast charger about 500m away next to Aldi. So, if you're hoping to charge overnight whilst sleeping, it's not possible. Once we obtained access all was well. The staff were great, the room was clean and the bathroom was spotless. There is a very good restaurant within the hotel building and the food is excellent. In the morning, breakfast offerings include continental and cooked. Again, excellent quality. All in all, we found this to be a very nice hotel with very helpful staff (once we'd battled the language barrier to actually get in!)"

"Our problem nothing in English could only communicate by text WiFi in and out tv sucked would think they could have at least one English speaking stations and tv came and went wife would have liked to have a wash cloth best thing was location for me I was stationed there 52 yrs ago"