"I recently stayed at this hotel and found that its location is one of its biggest strengths. It’s close to plenty of shops and restaurants, and the lively pub downstairs adds a lot of character and energy to the place.
There were, however, a few areas where the experience didn’t quite meet expectations, and I hope this feedback is helpful for both management and future guests.
Breakfast Issue
Breakfast wasn’t available on Saturday morning at the time confirmed in my booking and at check‑in, due to the kitchen staff being unable to access the kitchen. The staff member on duty did their best and suggested I go to another restaurant and request a refund later. Unfortunately, when I spoke with the manager, the interaction felt dismissive, and the hotel only refunded the nominal breakfast cost rather than honouring the original arrangement. Clearer communication and a more guest‑focused approach would really improve this.
Room Cleanliness
The room carpet hadn’t been cleaned before my arrival and had a visible stain, and the room wasn’t serviced on the second day. Small details like this make a big difference to the overall stay.
Room Condition
A few maintenance issues stood out: mould around the bath, a broken shower fitting that made it difficult to wash comfortably, and a vanity mirror that couldn’t be adjusted. These are all fixable and would help elevate the guest experience.
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