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"Excellent staff. Very attentive and professional. Hotel is a great location, quiet and away from a main road. Lots of character. Spa, Gym, and Pool all a great surprise. "

"From the minute you arrive with such lovely kind staff you feel your going to have a relaxing time. The hotel is spotless and your room has everything you need and more."

"Very good location. Staff are nice. Breakfast was not good with the money. The last day I check out. Faced the fire-alert without any notice from the hotel before. Then I had to carry my luggage from the 7th floor down."

"Great location. Room was spotless. Staff were helpful."

"A very good stay. Your staff are a credit to your company. I really enjoyed my visit look forward to next time "

"Great location for M&S arena. Fast check in. Clean well equipped rooms and fabulous breakfast. Staff super friendly too. "

"Yes"

"Just a great hotel great place to stop when visiting Chester staff are amazing "

"Clean room and spacious. Dining was clean and well presented. Staff were friendly and helpful. Perfect location. "

"We stayed in the Bertie suite and it was just amazing!! Loved the design, the colors and style and also loved that the LIVER building was right in view with the river Mersey right there. The breakfast was inclusive and was yummy and they even let me take a tray up to my family who were still in bed. just a perfect stay! ticked every box for us.10/10"

"yes all was good "

"amazing room and location best night’s sleep ive had in years fantastic staff/ concierge best place to stay in liverpool!!"

"We visit every Christmas and the condition of the hotel gets better and better each visit. So good to see a property being invested in and maintained. The rooms, staff, food and bar are really excellent. Only very minor gripe - some smoked salmon at breakfast would be nice."

"The staff are excellent all very friendly The hotel is clean The food is lovely Will definitely return "

"Total comfort during our stay. Accommodation, food, all just what was needed on a November midweek stay. Will return. "

"Fint hotell med god frokost"

"We arrived at the hotel early expecting to just leave our bags until check-in time. But as our room was already available we were able to check-in well before 3pm. Room was excellent, As ere all the staff spoke to. Breakfast was good and well set to. Only around 10 minutes to walk to the Lime Street Station, or Centre of Liverpool . Will definitely stay again and happy to recommend for a stay in Liverpool.. "

"Ideal location for our needs. Staff were very friendly & helpful. Room was spotless. We didnt eat there on this occasion so cant comment on food. The small kitchenette was an added bonus with everything you needed for a short stay"

"Great"

"Friendly staff, clean room, location"