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"the owner provide the best service of check in . He was very helpful unfulfilling any request including warm the pizza for us."

"Excellent accommodation, very obliging staff and excellent continental breakfasts. Would recommend every time."

"Friendly and helpful staff. Beautiful clean and tidy room. gorgeous country views, fully enjoyed the "special attention" from our hosts. The meals and service were amazing. Chef "Stewart" cooked beyond perfection! The spa pool was very nice and relaxing. We enjoyed the 5 km trail walk around the property. A very calm, relaxing and safe feeling at this lodge. A highly recommend quiet retreat! Thank you for making our stay so memorable."

"I would love to give 5 stars however we booked for two adults and one child aged 12 and were given a room with one King Bed no sofa bed and no couch available for our son to sleep on. When queried with management they told us 3 people could sleep in one King Bed. After challenging them on this they advised us that there were no other rooms available and there was nothing they could do to help. I’m still baffled as to how they thought this was ok and I am really disappointed in Novotel I won’t be...

"Town centre location and close to railway, but noise was infrequent. Otherwise everything was fine, good value for money."

"There were some very loud people near door that woke me from my sleep. Either downstairs or to the left of us. It was in the middle of the night but that was the other problem. Otherwise I will return when I come to Hamilton again."

"Amazing everything"

"Good lay out of room and the team said they would stay there again"

"The apartment was ok, and close to the arena, but for the price very odd. Was ok for 2 nights for a comp at Claudelands staying only with my daughter. There were strange layout quirks like no comfy sofa despite space for one, unable to shut the door from the second bedroom to living area as the bed was in the way, hard to get in/out of bed in the second bedroom due to size of the bed vs room, and shower that was raised up and very small with a curtain that blew on you constantly. Added to that...

"A very nice, peaceful and clean place. It much better than it looks in the listing pictures. If you are in the area, this is the place you must consider. Great value and very nice, accomodating and nice host."

"Absolutely lovely staff. Very helpful and they made our stay so enjoyable. Fabulous breakfast as well. Thank you, team 💙"

"I got the spa room. It had a nice little kitchen, a cozy bed with silky smooth sheets, ac to keep it comfy, opening windows for fresh air. It was quiet and the staff friendly. The best part was the jacuzzi tub, a rare find."

"Awesome room and staff booked the room on short notice. Staff was very accommodating and obviously take pride in the hotel and keeping it clean. Would definitely book again"

"Excellent location and facilities"