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"The room had an elevator noice"

"I 💚 Little Charlie! I asked for a room with a window facing the street.Reservations told me that the single rooms didn't face the street. I didn't want to spend extra for a bigger bed. When I checked in, I was pleasantly surprised to have a king bed with a beautiful view of 2nd Avenue! They upgraded me!! What excellent customer service!! I was so comfortable in the big spa bed. It rained at night, and I was snug and comfy watching the rain fall. It was my first time in NYC. Little Charlie set...

"Great hotel with a fantastic location. The rooms are spacious but NYC standards and clean. The restaurant in the lobby has great coffee and is a fun place to spend an evening. Joe the manager is fantastic. He made our stay very enjoyable."

"Great location. Room was clean. Space is small and no amenities. Trash was not picked up a few days during our stay and it started to over flow."

"Honestly best hotel I have ever stayed in! The smell in the lobby was so refreshing. The rooms were beyond clean, not even a little bit of dust in sight! I would 1000% stay again if I came back to NYC. And Times Square is right around the corner. You can see the red stairs from the front door of the hotel"

"Amazing customer service. Quite a compact room but for exploring the city and having somewhere clean and safe to sleep for 2, it beat expectations."

"Very clean room, with an amazing view of 911 Memorial and location was close to subway, Battery Park and Finacial District, which was super convenient. No coffee in the room so bring a coffee pot. We felt the bed was too soft and we didn't like the soft pillows."

"The hotel was amazing- beautiful and clean- also in an awesome location. Barron at the front desk upgraded our room, making our anniversary trip one we will never forget!"

"El hotel fue una maravilla, está en un lugar céntrico muchas cosas cercas. El servicio al cliente fue de excelencia. Una chica muy amable la que nos atendió en la llamada Nicole, y todas las demás personas también! Mega recomendado!"

"Excellent location, room was spacious and comfortable. Bed and bath, spotless. Would stay again."

"Everything"

"Staff was amazing. Everyone."

"The front desk staff was incredibly friendly and helpful. Our room was clean and spacious and the location was excellent."

"I stayed at Arlo Soho in NYC Aug. 6-8. Their Hotels.com profile included free Wi-Fi and gym in the amenities. However, I was charged an additional “resort fee” of $34/day for Wi-Fi, gym, “bike access,” and two cans of water. Ripoff!"

"The location is excellent!!!"

"Unfortunately the air conditioner was not working properly. The staff were all very nice and they tried to fix it and brought a portable but it never really cooled down."

"Location"

"The staff was awesome! Everyone frim frint desk to cleaning was very friendly and helpful. The bunk bed room was very small with no fridge. However, the room was very clean. The shared bathrooms were kept very clean. I would stay here again. The location was an easy walk to the E, F, and 6 train on 3rd Ave. Also had the Lexington Ave Stop available as well. The roof deck was very relaxing and peaceful."