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Reviews of Hilton Rome Airport

4 out of 5
Hilton Rome Airport
Via Arturo Ferrarin 2, Fiumicino

Reviews

7.6

Good

Rating 10 - Excellent. 856 out of 2297 reviews" "
Rating 8 - Good. 604 out of 2297 reviews" "
Rating 6 - Okay. 400 out of 2297 reviews" "
Rating 4 - Poor. 231 out of 2297 reviews" "
Rating 2 - Terrible. 206 out of 2297 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the property was good. It was only for a one night stay after a late arrival at the airport. It’s very convenient for the airport as you can walk from/to the airport
Stayed 1 night in Apr 2024

10/10 Excellent

Christopher, Stroudsburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a stopover from Greece, very convenient and clean hotel. Close proximity to the airport and only a 40 minute drive to the colosseum and restaurants.
Stayed 1 night in Feb 2024

8/10 Good

EBRU

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Debbie

Travelled with partner
There was nothing special about this property. Confused as to why we were assigned a handicapped room? Do all seniors get a handicapped room?
Stayed 1 night in Apr 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in Apr 2024

4/10 Poor

JULISSA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in experience was awful, lady at check in was not nice not welcoming.
Stayed 1 night in Apr 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
cannot be closer to FCO easy to use hotel
Stayed 1 night in Apr 2024

8/10 Good

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom products were over the moon… excellent. Now I have to find them on line somewhere.
Stayed 1 night in Apr 2024

8/10 Good

Sandy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Great if you are arriving late to Rome and need to be near the airport. The property is a bit run down and the amenities were a bit disappointing for a Hilton but overall clean and the staff was friendly.
Stayed 1 night in Apr 2024

6/10 Okay

Wathsala, Milton

Travelled with partner
Disliked: Staff & service
No invoice was provided. Also, a 70 Euro charge on my credit card was not released.
Stayed 1 night in Apr 2024

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had read some bad reviews about this hotel so our expectations were low. However, we were pleasantly surprised. We had an outstanding stay!! The hotel was clean, quiet, and the dinner and breakfast were fantastic!
Stayed 1 night in Apr 2024

10/10 Excellent

Munehiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Laura

Travelled with family
Disliked: Staff & service, amenities
My room had terrible fan noise in it and I had to wait around for a technician to confirm it was bad (it was) before I was allowed to change room, which was very inconvenient . When I changed room, I was sent to a much smaller room by the train track but the people at the front desk were very rude and unhelpful about me changing room again. Very disappointed.
Stayed 1 night in Apr 2024

10/10 Excellent

Abdulla, Doha

Liked: Cleanliness, staff & service, property conditions & facilities
Accessible with walking distance to FCO. Quite with fine dining for dinner. Good breakfast.
Stayed 1 night in Apr 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is attached to the Rome airport. Made it super easy to stay waiting for next flight. Hotel also has a bar and restaurant on location. Both are a little $$ but it is only one around.
Stayed 1 night in Apr 2024

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotel really needs a remodel. Looks very dated and the bathroom in particular was more three star than four star. The staff and the food were very good though and made up for the star of the room. The lasagne was outstanding. The hotel is very convenient for the airport and you walk under cover the whole way. It's quite a walk for sure but super convenient
Stayed 1 night in Apr 2024

10/10 Excellent

Pierina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

william

Travelled with family
Room had mold around window Dirty fixtures in room
Stayed 1 night in Apr 2024

6/10 Okay

Anthony, Center Valley

Travelled with partner
Liked: Cleanliness, staff & service
Good location within the airport, although it required a fair amount of walking. Restaurant was excellent for breakfast and lunch! Room was entirely too warm for sleeping. A/C barely operated. Two elevators were not running, so leaving the hotel with luggage took much longer than expected.
Stayed 1 night in Apr 2024
Response from Laura on 19 Apr 2024
Dear Anthony, thank you so much for being our guest and for taking the time to post your review. We are happy to know that the overall stay was satisfactory and that you appreciated the convenience of our location and the restaurant services. We are sorry if the room temperature was not comfortable. All your comments have been noted and shared with the relevant management team in order to take the necessary corrective actions.Laura BolzoniExecutive Office

10/10 Excellent

Judith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff decent rooms and good amenities.
Stayed 1 night in Apr 2024

6/10 Okay

Bertha

Travelled with partner
The only positive about this hotel is that it is connected to the airport so you don’t have to worry about getting a ride.
Stayed 1 night in Apr 2024
Response from Laura on 18 Apr 2024
Dear Bertha, thank you for taking the time to share your comments on your stay with us. We are really happy to know that the overall experience has been satisfactory and look forward to welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office

6/10 Okay

Teodorico, moreno valley

Liked: Staff & service, property conditions & facilities
Close to the airport and that’s it, this hotel is a 3 star
Stayed 1 night in Apr 2024
Response from Laura on 18 Apr 2024
Dear Teodorico, thank you for being our guest and for taking the time to post your review. We are glad to know that the overall experience has been satisfactory.We have taken note of your comments and look forward to welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to set up a driver to go to pur ship for a cruise. Excellent driver. We stayed before and love it.
Stayed 1 night in Apr 2024

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay for the convenience of coming and going to Rome and surrounding area.
Stayed 1 night in Apr 2024

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness
Liked location to airport.
Stayed 1 night in Apr 2024

6/10 Okay

Michael, San Francisco

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Obviously coming to the “end of life” for the rooms - rooms need a refurb at this point. Furniture and walls getting dinged up.
Stayed 1 night in Apr 2024

10/10 Excellent

Patrick J

Liked: Cleanliness, staff & service
Convenient to airport
Stayed 1 night in Apr 2024

6/10 Okay

Linda

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Eva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had everything we needed and the service was a delight. The staff was so nice and courteous and really went out of their way to help out. I highly recommend staying here. Especially if you are catching the plane or come in on a plane. The location is great!
Stayed 1 night in Apr 2024

8/10 Good

William

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Balina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Bosco

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel keeps up the reputation of Hiltons. However, it is aging and needs some renovations. The safe in my room did not work. The light for the magnifying mirror in the bathroom did not light up. A plug on the left side of the desk was detaching from the wall. The sheer behind the curtain was falling off the rail and was dragging on the floor. I was a bit surprised by this poor maintenance.
Stayed 1 night in Apr 2024
Response from Laura on 18 Apr 2024
Dear Bosco, thank you so much for being our guest and for posting your review. We do apologize for the issues reported and for the inconvenience these might have caused. All your comments have been shared with the relevant management team to make sure that corrective actions are taken where necessary.Looking forward to welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office

8/10 Good

Antonio, Everett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very convenient if you have an early international flight. The service is pleasing and the food is good
Stayed 1 night in Apr 2024

2/10 Terrible

shant

Travelled with partner
Disliked: Staff & service, amenities
All the bedding was feather. I couldn’t sleep
Stayed 1 night in Apr 2024
Response from Laura on 18 Apr 2024
Dear Shant, thank you for being our guest. We are sorry to learn about the issue reported and for the inconvenience this might have caused. We do have alternative options to feather and it is always preferable to notify the hotel before arriving to have the room ready for you. However, if requested when in house, the housekeeping team would have done their best to meet your request and deliver a more comfortable stay for you. Looking forward to welcoming you back again soon.With kind regards.Laura BolzoniExecutive Office

6/10 Okay

amanda

Liked: Cleanliness, staff & service
This hotel is connected to the airport which is very convenient if you have an early flight or are getting in very late. Otherwise, it's overpriced for the condition of the property. Rooms are outdated. They charge for WIFI - it's 2024??? The location is the only reason I stay here (I've stayed multiple times) otherwise I would chose somewhere else.
Stayed 1 night in Apr 2024
Response from Laura on 9 Apr 2024
Dear Guest, thank you for being our guest and for taking the time to post your review. We have carefully reviewed your comments and are glad that you appreciated the convenience of our location. Wi-Fi connection is available for free for all guests in the hotel public areas. Additionally, free in-room Wi-Fi is available for Hilton Honors members, subject to booking conditions.We really hope we will have the pleasure to welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is perfectly located near the airport. The staff was very friendly and helpful. The room was clean and the bed was comfortable. The breakfast was fantastic. All great for a one-night stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Don

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was outstanding and delicious
Stayed 1 night in Apr 2024

8/10 Good

talia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
great location at the airport so easy to get around
Stayed 1 night in Apr 2024

10/10 Excellent

LORA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful.
Stayed 1 night in Mar 2024

6/10 Okay

Michael, West Warwick

Stayed 1 night in Apr 2024

4/10 Poor

TUI, SEATTLE

Disliked: Cleanliness, property conditions & facilities
That property needed a whole lot of upgrade. The pool was so dirty, the ladder going down the pool was about to fall off. My favorite was the buffet. Only chose it because it was next to the airport but overall stay 2 out of 10.
Stayed 1 night in Mar 2024

10/10 Excellent

Ronald, Boulder

Liked: Cleanliness, staff & service, property conditions & facilities
This is a perfect stay before a flight out of Leonardo de Vinci airport
Stayed 1 night in Mar 2024

4/10 Poor

Wayman

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Laura Bolzoni on 5 Apr 2024
Dear Wayman, thank you for being our guest and for posting your review. We are sorry to learn that the overall experience has not been totally up to expectations. We really hope we will have another opportunity to serve you better on the occasion of a future visit.With kind regards.Laura BolzoniExecutive Office

8/10 Good

Hidromontaza

Stayed 1 night in Mar 2024

10/10 Excellent

Tatiana, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convince and location
Stayed 1 night in Mar 2024

6/10 Okay

Joseph

Travelled with family
Liked: Staff & service, property conditions & facilities
A typical airport strip 3 star hotel nothing special. Hotel staff are friendly and attentive. Only reason I stayed there was because I had an early flight and the hotel is connected via an indoor bridge to the airport. The bridge however is a bit sketchy with homeless people sleeping in the tunnel. Food at the hotel is overpriced I suggest you walk to the airport as the food there is cheaper.
Stayed 1 night in Mar 2024
Response from Laura Bolzoni on 5 Apr 2024
Dear Joseph, thank you so much for being our guest and for posting your review. All your comments have been taken into the greatest consideration and will certainly help us to improve our future guest experience.Looking forward to welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office

10/10 Excellent

ALBERT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent is the best word to describe the entirety of our stay at the Hilton Rome Airport. Employees are happy and very willing to please. Front Desk staff is cordial and efficient. Wait staff is alert and prompt. The food is delicious. The facility is immaculate. The service is impeccable. The gym and pool are exceptional. I’ve stayed here before and will stay here again. Thank you, Hilton Rome Airport.
Stayed 1 night in Mar 2024