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"It was lovely and cosy and staff were very welcoming. Loved the bar and my food was delicious. Negative - not sure water glasses were clean as there was water in them. Soon put right when I asked for a clean one from the bar."

"Second stay and still as epic as the first. Will be back again"

"Room cleanliness and fixtures were exceptional and the bed was superb Food in the evening was excellent Breakfast in the morning was excellent We will go back"

"Friendly, helpful and welcoming staff, cosy place to stay, delicious food"

"Comfy bed and clean room with compimentary bath products Staff were really friendly A few steps to navigate to the room"

"The guy who was at reception on the day we arrived was nice and also the lady in the morning. But room is quite small for 3 person. The bed sheet was dirty if you see well."

"Clean rooms in an updated older hotel. My only complaint was the lack of air conditioning, as it was unusually hot when we visited. There was a small fan provided, but it did little to cool the room. We felt unsafe leaving the window open because we were on the ground level and it would have been easy for anyone to climb right into our room. The water pressure in the shower was fabulous. Staff was very friendly."

"Breakfast was great and a good choice for adults and children! Rooms are lovely and very comfortable "

"The staff went above and beyond to make our stay amazing. The hotel and grounds are beautiful, but it’s the staff that really make this place."

"Excellent property & location, friendly staff & wonderful pub! Breakfast was very good and the rooms were lovely."

"Lovely helpful staff quirky quaint place well looked after recommend"

"Authentic Coaching Inn, with lots of character. Friendly staff, excellent evening meal and fantastic breakfast. Complimented by a very friendly resident cat. Well recommended stop over if going to Stourhea"

"The hotel suited us for work. Is a bit concerning if you've got a van full of tools no secure parking"

"The room booking was wrong but rectified by Trey who did his best to help. The restaurant was closed Sat and Sun evening, even tho other guests had booked table to eat. The female receptionist on Sun morning could not have been less interested in our inquiries about the restaurant closure. The waitresses and other support staff were good and helpful.We suggest that a cover manager is employed while the Manager is on maternity leave. At the moment things are chaotic and i wont be staying there...

"The hotel staff were very welcoming and delivered a very nice evening meal quite quickly. Breakfast was very good with plenty of choice. The room was comfortable and the wifi strong. As the hotel is in the centre of Lacock, its a great location for exploring the village and the abbey. The graveyard is also worth a visit."

"Great welcoming staff, excellent service, lovely location and easy parking. Looking forward to a return visit."

"The staff were so friendly and helpful... My room was clean and comfy... Breakfast was excellent.... good quality produce and well cooked..."

"Good location, friendly staff, good evening & breakfast meals. Old world environment."

"The food was really good, especially the breakfast but that was the only positive. The room that I was allocated ( room 6) looked good if dated, with lots of sockets but no USB charging points, it had a huge bed which was too soft for me but would suit others and that’s when it went down hill. There was a noise every 30 seconds or so like the room above me was flushing its toilets. I thought it would eventually stop but no. In the end I asked for a change of room and was asked if I had touched...