Very sorry for the renovation of our lobby. We were pleased to complete the hotel renovation two years ago and another phase to returning this property to its historic grandeur is taking place now. We apologize if you did not see the notice posted on Expedia when making your reservation. We will check into options for additional visibility.

Thank you so much for your high score! We look forward to seeing you again so that we can earn that other star.

Thank you for the 'High-Five'! We look forward to seeing you again.

Thank you for the 'High Five'! We are very pleased to have exceeded your expectations.

Thank you for your high score. We are a historic property and as written- old. We are very proud of our 103 year history as a hospitality leader in Minnesota. We appreciate you noticing!

We apologize that we did not live up to your expectations. We are currently doing a Grand renovation of our lobby to enhance our historic beauty. Coming soon to the Kahler Grand Hotel- Ruth's Chris restaurant!

Thank you for the 'High-Five' and the wonderful review of our service and the little extra touches that we put into making every stay a great experience. Cleanliness is a huge part of our values as an organization serving a largely medical community with high standards and we appreciate you noting that.

Thank you for your comment on our location. We also try to put the 'Grand' in convenience.

'High- Five'! Thank you for allowing us to live up to your expectations.

We apologize for the inconvenience you experienced with our shops and services in Rochester. On your next stay, please call the Front Desk- they will be happy to deliver towels to your room. We appreciate your review.

We are very sorry for your issues and we hope that our solutions to this while you were her were adequate enough to come back and see us to give us another opportunity to earn your trust.

We are disappointed that our hotel did not meet your standards during your stay. We hope that you had an opportunity to discuss any issues that you may have had with one of our team members prior to your departure.

We are very sorry for any inconvenience our lobby renovation may have caused you. We will forward and discuss your concerns with staff immediately.

I am sorry for your issues with language at the Front Desk and appreciate that you brought this to our attention. Our staff is trained to use our electronic translators for any language spoken by guests that is not English. We will review with the staff to be sure that this is taking place.

Thank you for rating us a 5 out of 5.We look forward to seeing you again.Thank you,Kay Neitge

We apologize that we did not meet your expectations. We do hope that you voiced your issues with a team member so that we learn from our mistakes to better serve you an dour other guests as well.

Please know our concern for your experience. We have combed the internet to be sure that there is no false information online as that definitely creates issues for our guests such as yourself. Our Front Desk staff is trained to provide you with a room that is comfortable if the one that you are in seems to have an issue. We are not sure why you were not moved and deeply regret your issues.

Thank you for letting us know about this experience. We will coordinate with our usual excellent Housekeeping staff to understand where this went wrong for you.

We truly regret this experience for you- particularly as a return guest. We will use your experience to understand the issues that caused this to make sure this is not a common occurrence.

We apologize for your poor television experience and appreciate your praise for our strengths. Should you return, please let the Front Desk know if you are encountering any issues at all with your room.

Our lobby is indeed under construction to return the historic Kahler Grand Hotel back to its original beauty and splendor. We regret the inconvenience caused to you. We have many, many room types available and we would invite you to perhaps review options available to you upon booking your reservation.

Thank you for your 'High Five'! We have many different room types in our Historic property and we appreciate that you commented on our cleanliness and staff! We think that they are both great and thank you for your confirmation of that.

Thank you for your 'High Five' as well! Most of our guests appreciate that as a historic property, much of Rochester was built around us making us central to almost everything downtown.

Come back and see us! It would be our pleasure to earn the full five stars. However, thank you for your high score- 4 is winning!

We are very sorry for the temporary closure in the evening during your stay. We apologize if you did not receive our letter at check in explaining this and pointing out the many different restaurant options that we have available.

Thank you for the 'High Five'! We have a 107-year history of working with Mayo Clinic and we look forward to 100 years' more. Thank you for pointing out to other guests one of our most attractive features. Your comments on our guest service are most appreciated and we look forward to seeing you again soon.

Awesome 'High Five'! The greatest compliment that we receive is our guests returning to stay with us again. See you soon.

Please forgive any inconvenience as we revive the Grand to its historic beauty and splendor. We are truly sorry about the issues that you have described and are working quickly to resolve. We hope to see you again when our new lobby is ready to greet you!

Thank you for your high score! We look forward to returning the historic Kahler Grand Hotel back to its original glory. Thank you for your understanding of that.

Thank you for rating us a 4 out of 5 for your stay.We look forward to serving you again if you are in Rochester.Thank you,

Thank you for rating us a 5 out of 5.We look forward to seeing you again.Thank you,Kay Neitge

Sharon, we're thrilled to hear that our staff were pleasant and accommodating, and that you found our hotel to be updated and clean.As for the thin walls, well, we like to think of it as an opportunity for an immersive experience - you get to enjoy the full range of conversations from both sides of the aisle, as if you were a part of a live sitcom! But on a serious note, we apologize for any inconvenience this may have caused during your stay

Hi Dawn! We're happy to hear that you love our close proximity to everything – it's like having the Mayo Clinic in our backyard! However, we must admit, the first three elevators deciding to take an unexpected vacation to the 10th floor without you sounds like quite the adventure. We apologize for any inconvenience and the unexpected workout session with your bags.As for the pool, we like to keep things exciting by adding a touch of mystery to its location. It's our very own treasure hunt! We apologize for the confusion caused by the worn-off map leading you astray. Rest assured, we'll make sure it gets a makeover pronto.

So happy to hear you enjoyed your stay Vickie!

Thank you so much for rating us a 5 out of 5.We look forward to seeing you again.Kay NeitgeReservation Manager

Thank you for the rating of 5 out of 5.We look forward to seeing you again.

Thank you for taking the time to rate us a 3 out of 5 for your stay. Also thank you for the feedback.I will make sure to share with the General Manager.Thank you,

Hi Marian,Thank you for your feedback! We appreciate your suggestion, and while we can't promise to implement a "wrestling ring" floor just yet, we'll certainly look into ways to ensure a peaceful coexistence between our young guests and those seeking a quiet retreat.In the meantime, we'll do our best to provide earplugs for our patients or perhaps organize a mini wrestling match to tire out our young visitors before bedtime!We appreciate your understanding and hope to welcome you back for a quieter stay in the future.Warm regards,

Thank you for the rating of 5 out of 5.We look forward to seeing you again.

Thank you Greg!

Thank you for taking the time to rate us a 3 out of 5 for your stay. We do have luggage carts at the hotel. Did you ask for one at the desk?We look forward to serving you again if you are in Rochester.Thank you,

Hi Terry, we are undergoing a massive lobby renovation and cant wait to be able to share the new and improved space with all our guests!

Thank you for your scoring. We regret it could not be higher.

Hi Theodore, we wish we had gotten the chance to serve you before leaving a review.

Great to hear you enjoyed your stay Terry

Hi Melanie,Thank you for your feedback, and we're thrilled to hear that your check-in was smoother than a well-greased wheel! We're delighted that you found our parking convenient and our rooms spacious and clean - it sounds like you had the royal treatment.We're thrilled to hear that dinner at Lord Essex was a hit and that our friendly wait staff made your experience even more enjoyable. However, we'll make sure to have a word with our sink about its cracking behavior - it seems it's been feeling a bit "under pressure" lately!As for the early morning leaf-blower serenade, we'll be sure to inform our gardening enthusiast to save their masterpiece for a more appropriate hour!Thank you for your understanding, and we can't wait to welcome you back for another fabulous stay!Warm regards

Thank you for the rating of 5 out of 5.We look forward to seeing you again.

Thank you for the rating of 4 out of 5.We look forward to seeing you again.