2/10 Terrible
Moises
28 Apr 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
First, Online and in the Hotels book they say they provide shuttle to the airport & hotel, they do not. Second, I called the Front Desk about 9:30pm because the AC was not working. A maintenance guy did come promptly and put his had over the vent. He didn’t say much but went and got a raggedy box fan that when he plugged it in he had to hurry to unplug it. I finally give up and tell him not to worry about finding another one. Well 4am and still no sleep I had to call back. Whomever answered the phone from my room said I’d have to talk with the Front Desk so she transferred me….but no answer. By 5am I had someone on the phone that sent maintenance to go see if the AC worked in an empty room. Barely, but better than nothing so I moved to a different room. I was already so sick and exhausted from Appts at Mayo that I didn’t even sleep in the bed, I just grabbed a sheet and crashed in the chair. There was also a Dance Competition going on so you couldn’t use the pool or hot tub as they were so over crowded. I will never stay in this hotel again.
Moises
Stayed 3 nights in Apr 2024