Thanks so much for your response!

Thanks so much for your response!

Thanks so much for your response!

Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

We appreciate and thank you for your feedback. I am happy to hear our staff was courteous and kind during your stay with us! We do apologize for the long check-in experience. If there is anything we can do for you, please don't hesitate to reach out.

Thank you for reaching out regarding your stay. We are sorry to hear that your experience was not great. If there is anything we can do for you, please reach out to us directly. We would love the opportunity to amend this experience for you.

Thank you for your feedback. I do apologize for the stains that you encountered. I can assure you that they are cleaned, and we will be looking to replace them in the near future! If there is anything we can do to help better your experience, please let us know!

I am happy to hear that your stay was enjoyable! Please reach out to us directly if there is anything we could've done to make your stay better. We hope to see you again soon!

I am sorry you had to deal with a foul odour during your stay with us. That is not the standards we hold ourselves to and we will be touching base on room ventilation with our staff. Thank you for bringing this to our attention, unfortunately we are a pet friendly hotel, so these kinds of smells stick around often. However, we will improve our efforts to ensure all rooms smell fresh and clean prior to your arrival. We are sincerely sorry about this, but we hope to have the opportunity to see you again in the future.

We completely understand how you feel. Unfortunately, the renovation was a last-minute thing that was set up, so we do apologize for the inconvenience it caused. We did address the company about the room incidents, and they are now finished renovating. Overall, we can understand where your frustrations come from. We apologize for any issues that occurred with breakfast and will be sure to look into the problem. We appreciate your feedback and patience. We do hold ourselves and our team to a higher standard than this and hope you will allow us the opportunity to do so the next time you are in town.

Hi Joshua, I am sorry that your stay with us was anything less than pleasant. If there is anything we can do for you, please do not hesitate to reach out so we can discuss your experience further. I hope you will allow us the opportunity to restore your faith in our service. We hope to see you again soon.

I'm ecstatic to see that our staff was able to accommodate you during your stay with us. We strive to provide only the best experiences for our valued guests and will do whatever it takes to accommodate your needs. We hope to see you again soon!

It's great to know your time with us was enjoyable. We look forward to welcoming you back! Best of luck.

Good morning, Melissa' I really appreciate your wonderful response/review, it is a pleasure to serve you during your stay, hope to see you soon in the near future.Ossie,

We are so sorry to hear you feel this way! We try our best to prioritize all of our guests, unfortunately, I know some things may slip through the cracks. I want to reach out and apologize sincerely for the inconvenience of the wait time and the feeling of which you were not a priority! That is unacceptable. I will be sure to pass this information along to our team. Thank you for sharing your experience with us. Your insights allow us to find new ways to improve our service and strive to meet our standards of providing memorable experiences. We wish you the best and hope to see you soon.

I'm sorry to hear the re-pavement process caused such a disturbance for you! I am happy to share we have finally completed the process and there should be no further disturbances. I appreciate your time and patience. I also hope you'll consider giving us another shot next time you are in town!

We are sorry to hear you didn't enjoy your time during your stay with us! If there is anything you would like to discuss, please reach out to us directly at our main hotel line. We would appreciate hearing more feedback from you.

Hello! I am sorry to hear you feel this way. We take our guests safety very seriously here. We ensure doors are locked after hours and only key card access is permitted. Additionally, we utilize our staff and cameras for surveillance available 24hrs. We do not allow outside guests inside hotel rooms. We do everything we can to ensure our guests are safe and secure. Please reach out to us directly if there is anything in particular, you'd like to discuss.

That's fantastic to hear! I'm so gald that you've enjoyed your stay with us. We look forward to welcoming you back in the future :)

Thank you for your feedback! We really appreciate it as your comments help us while we continuously look for ways to improve our service. Please report all of these instances to our Front Desk team and we will happily try to find a solution that works best for you. We hope to see you again soon! Best Wishes.

That's fantastic to hear! I'm happy to hear that Rashaud was able to accommodate your needs and make your stay better. He's a star employee. Also - the Italian place is pretty great! Hope to see you again soon.

We're so glad you enjoyed your stay with us! We look forward to seeing you again in the near future.

I'm sorry to hear your stay with us was anything less than perfect. We truly appreciate your feedback and hope to have the opportunity to regain your trust in our hotel. We are currently working on renovations and updates to the property. We hope to see you again in the future when these updates are complete. Please reach out to us directly if you would like to discuss anything further.

It's great to know you had a great stay with us. We hope to see you again soon. Best Wishes