"The customer service was absolutely outstanding. They front desk staff were very friendly and helpful, especially Siao Chou (小周) and Ting Ting (亭亭). They went out of their way to provide us with specific information about local tourist destinations and how to navigate the city. Our Guilin visit went well because of them.
The only issue we had was the hotel only had one washer and dryer. They were mostly occupied during early morning and night. "
"The area around the property did not look good, but the property itself was very clean and nice. The staff were great and the food was even better. I did not like that they didn’t specify in their cite that their pool are is not finished and that construction is still ongoing."
"Very convenient to the city center, right in the heart of the action. Excellent service. Breakfast was particularly thoughtful. The tourist information was also very detailed. Very satisfied. I'd definitely stay there again."
"Excelente experiencia en el hotel. El hotel es precioso y tiene muchos servicios. La ubicación es perfecta. Querría agradecer a Caroline su excelente trato. Gracias a ella pudimos gestionar el taxi que nos llevó al aeropuerto. ¡Muchas gracias!"
"This staff speak really good English and can recommend some great tour information And what you can do around guilin. A lot of foreigners to hang out with."
"Perfect and beautiful, the staff is so nice! Thanks Jenny for your help. The beds are very comfortable. Close to everything!
They offer free drinks! Lovely hotel!!"
"This incredible space is inside the Seven star adventure park ....gardens , walks, cave tour,zoo,waterfalls
sit and watch the monkey antics from hotel verandah..
walk outside the park..lots of shopping and eateries..friendly locals..
Staff are exceptional (with good english speaking hosts)
"
"Despite having completed the reservation and payment, I was not allowed to enter the hotel due to being a foreigner. I have not yet received a refund."
