Kareem at the front desk was very helpful, even the guy in the morning, didn’t get his name, was amazing. Very helpful staff and clean, highly recommended.
Rooms are large and clean. The check in was smooth and easy despite some issues with the room access card. The team managed the issue in no time and was proposed a new room with higher standard than my original room.
The hotel is accessible by the subway (2 major stations are at 10mn walking distance)
I am not sure where to start:
1. No internet in the room; in 2026, to use the internet I had to go to the lobby. There is even a nice smart TV in the room, but I cannot use it because there is no internet
2. The water pressure in the shower is horrible; it close to dripping rather than a proper shower - when I asked about this, they did not even bother to check it and said this is the norm
3. What is even worse, in the shower, the water is at best, lukewarm
4. When I arrived, there were no towels in the room at all. I asked, they brought me ONE bath towel, no hand or face towels, no second towel, so coming out of the shower, the first day, I was freezing.
5. As a result of the above, I got a sever flu with high fever, and I am still suffering a few days later
All receptionists were really very professional and helpful. This made my stay in Riyadh much easier.
They always managed any asks I had to my satisfactory - luggage's, ordering food and transportation advices. Room was very spacious and clean and bed was comfortable. Hotel is not far from the metro station, where you can take the yellow line directly to the airport. In KAFD you can change to the blue and go to the Olaya district or National museum. Pease, be aware of that there is not cleaning service everyday. If you need anything, just connect with reception.