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"Wow! What a lovely experience! We enjoyed every minute at this hotel. When our plans changed and I spoke to the staff, they accommodated our needs graciously. We will return to this hotel chain in every location. Our next stay will be in Belgium. Looking forward to it."

"I had an extremely poor experience at easyHotel Ipswich and would not stay here again. Before arrival, I contacted the hotel to add my daughter to the booking but received no response. Instead, I was sent a generic reminder to bring ID, which I did (including my passport), yet no ID was even checked on arrival. We arrived at 9:30pm and were given a room that was not suitable for a family, despite my prior request. When I raised this at reception, I was told the hotel was fully booked and that...

"No signs for the exit in the ladies pool changing room, and nowhere to leave your room key, which activates your locker, if you can work out how to do it. Nice pool and jacuzzi though, rooms could do with a deep clean, but daily basics are done and it's comfortable. Staff are very helpful and happy to help with queries, rooms spacious and mine had a lovely view, plenty of (free) parking."

"Convenient location. Stunning bathroom (with shower only) and plenty of toiletries. The TV signal kept getting interrupted. No aircon, only a fan. Noise travelled through from function being held below our room. Old furniture. A fridge in the room would have been nice. Free parking if signed in at Reception. Overall not a bad hotel."

"Very impressive grounds and gardens"

"While close to town center getting there requires a walk up a very steep hill--not suitable for old people. The hotel was helpful in terminating our stay after one day. A well placed hotel for younger people requiring a basic hotel. Breafast was good. Evening menu should be avoided."

"Specifically booked this hotel because of the heat and the website stating air conditioning in every room. Air conditioning did not work, reported to front desk but they said they couldn't do anything and it was probably because everyone had it on. 26° inside, really bad nights sleep. Don't advertise something you aren't going to make adequate provision for."

"Great location. Super clean room with a comfortable bed. Great water meadow walks. Highly recommended."

"Ihg always provide great accommodation with added bonus of spa and pool. What makes Ipswich Ihg so special is the excellence of their staff. All were amazingly helpful and charming. Such a pleasure to receive highest standards of service. Thanks to everyone."

"Nice staff. But walls peeling in bathroom, door entry into room has huge gap underneath so you can hear everything in and out of the room. Flies buzzing around, bins being emptied at 8am next to our room. Mould in bathroom"

"We stayed for 2 days during the May bank holiday and everything was excellent!"

"We were fortunate to have a huge room overlooking the grounds, huge bathroom, the decor was good it's just a shame that it's not been finished off very well, just small things like the bathroom door not fully shutting, toilet seat very loose, the step between the bedroom and bathroom not finished the grouting not completed ,but for what we paid we can't complain. The cleaning was ok until we pulled out the single bed to find crisp packets etc. Very thoughtful with cups , cutlery, bowls etc....

"Beautiful grade 1 listed building. Staff were fantastic nothing was too much trouble, and very friendly. Would definitely recommend it and would love to go again"

"Convenient, good food, and nice people."

"Ontzettend vriendelijke medewerkers. Heerlijk ontbijt. Lekker bed."

"Breakfast menu quite limited"

"Well situated. Clean. Quiet. And good staff"