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"Staff were brilliant I have had breakfast before and fantastic plenty to eat Bar. And outside area great lots of room Sad to say it all needs updating up stairs. All bathrooms need updating and decor and carpets need gone. Definitely the WiFi needs sorting out so you can get on it when you are in your room I wanted to chill out and watch Netflix but no internet Apart from that always a lovely stay and they accept dogs which is fab"

"Pub was dated, and our room had a shower/toilet in a pod, so read the small print when booking. The pod was extremely small with little room to manoeuvre and the extractor fan did not work. Also music could be heard in our room from downstairs. The positive is the shower was warm, the staff extremely friendly and the breakfast good. Also the local clientele were warm, friendly and welcoming"

"Really good stay for 1 night before an early flight. Nice meal in restaurant"

"I can highly recommend the Pheasant. The staff were excellent, the rooms were small but very well appointed, dinner menu was interesting and varied, breakfast was great. Location was perfect for Kielder Reservoir and in the middle of beautiful Northumberland countryside"

"Amazing experience to stay in a castle. We stayed in the Radcliffe Suite, so spacious and grand. The bathroom was huge! With a sauna! The bed was super comfy. My husband and I had dinner from the fine dining menu and our son was able to order from the relaxed dining menu which was great. The food was delicious and the staff were very friendly and attentive. Breakfast was equally wonderful, and my husband was very happy to see kippers as a menu choice. All in all we couldn’t fault a thing and...

"Hugh comfortable beds"

"Lovely setting with very friendly and helpful staff."

"We booked this at the last minute as we were travelling up to the Scottish borders and wanted to break the journey due to the extreme heat. We arrived very late (about 11pm) but we had called the hotel in advance and one of the staff agreed to wait for us. When we did arrive we were greeted with a very warm welcome. Our one regret is that we didn't have time to make use of the observatory (yes you read that right!) All staff very friendly and helpful and loved the breakfast"

"Hotel is large and difficult to manoeuvre with suitcases. Room was dated, but river view was lovely."

"Staff very helpful and friendly. Good food and varied real ales. Excellent bedroom, always clean."

"Ideal for a overnight stay when having a early flight."

"Exceptional! Lovely building and room, very helpful hosts and a great breakfast. Ideal for Hadrians Wall walking and cycling."

"Look, don't get me wrong, it's not terrible by any means. It's just that for a hotel that's trying to play at this level, it struggles with some of the basics. If you're having a short stay there's no housekeeping by default, (which they don't tell you when you arrive) but there's only a small (non-heated) towel rail, so you're going to have soggy towels on day 2. Yes, there was a (small) sign in reception saying this, but it's the kind of thing it would be good for the receptionist to...

"Great comfortable accommodation and tasty breakfast. Staff are lovely. Would definitely recommend "

"Excellent staff very kind and hospitable and very nice pub food and breakfast. LargeTV screen to watch the World Cup and BBC I player to catch up on the highlights, all good."

"The meals were excellent both for quality and price, staff very helpful. The bed was comfortable however the windows did not close entirely. It was quite warm so not a major problem for us but the windows needed refurbishment so they be opened or closed easily. The electric shower was very weak. These issues were relatively minor given the pluses of staff, food and comfortable beds"