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Reviews of Fairfield Inn & Suites by Marriott Richmond Airport

2.5 out of 5
Fairfield Inn & Suites by Marriott Richmond Airport
5252 Airport Square Ln, Sandston, VA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 636 out of 874 reviews" "
Rating 8 - Good. 163 out of 874 reviews" "
Rating 6 - Okay. 32 out of 874 reviews" "
Rating 4 - Poor. 21 out of 874 reviews" "
Rating 2 - Terrible. 22 out of 874 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Charles

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Beds small and like sleeping on concrete
Stayed 1 night in May 2024

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was nice and the room was clean and spacious! Very happy with my stay!
Stayed 1 night in May 2024

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were nice, AC worked well, rooms were spacious. Breakfast was lacking but it’s alright, everything else made up for it.
Stayed 3 nights in May 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great we just had a problem with the people that had the room above because they were jumping on the floor all night & we were unable to sleep. We called the front desk twice but we finally just checked out.
Stayed 1 night in May 2024

10/10 Excellent

Elizabeth, Richmond

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in May 2024

10/10 Excellent

Michael, Saint Augustine

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in May 2024

10/10 Excellent

Ana Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Claudia, Georgetown

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 5 nights in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 ovn stays in one week. Good property Great people.
Stayed 1 night in May 2024

10/10 Excellent

Charles

Stayed 1 night in Apr 2024

10/10 Excellent

Victoria

Travelled with family and small children
Liked: Amenities
My family and I had a great stay there! We will choose Fairfield more when we travel
Stayed 2 nights in May 2024

10/10 Excellent

Frances

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to leave on an early morning flight and this was a good place to stay…right next to RIC.
Stayed 1 night in Apr 2024

10/10 Excellent

Moulid S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for a family and The staff were super nice
Stayed 5 nights in Apr 2024

10/10 Excellent

jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, convenient, very friendly ladies during check-in. Enjoyed pool with daughter. Breakfast was nice as well.
Stayed 1 night in May 2024

10/10 Excellent

Christina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a phenomenal hotel. The hotel was so clean. Robinette did an amazing job, and when I had a need, she went above and beyond to give me more than I asked for. I was impressed with her quality of service. Thomas did a superb job staying on top of the repairs and upkeep of the hotel. Every time I saw him, he was improving and taking great care to keep the hotel in top condition. He did his work with such care. I have never seen this type of work in a hotel. He is a TRUE asset. June provided exceptional care at the front desk. She was so knowledgeable and courteous. She was a great and friendly face that made you feel like you would be taken care of during your stay. She even made a point to greet me by name when she saw me and asked me about my stay. I was impressed with this extra personal touch. Justin brought a high level of professionalism to the hotel atmosphere. He went above and beyond to check on guests in the lobby to ensure that they had everything that they needed. This gave the feel of the hotel regarding each one of us staying there as very important people to the staff. The bed was cozy. The breakfast was delicious and had more options than I have ever seen, especially with the parfait bar. The rooms were so clean and very pretty. I especially loved the curtain over the window with beautiful leaves. It created a view in the room that was such a special extra part of the experience.
Stayed 2 nights in May 2024

10/10 Excellent

Mohamad, Cypress

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant hotel clerk, easy check-in and parking, clean and quiet room, nice enough breakfast.
Stayed 1 night in Apr 2024

6/10 Okay

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the Fairfield but there was one quirk. We arrived about 30 mins before the end of the breakfast serving time to find the main breakfast items of eggs and bacon empty and had to sit around waiting for 10 to 15 minutes for the staff to replenish them. Not what we expected.
Stayed 1 night in Apr 2024

10/10 Excellent

Mohamad, Cypress

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Safe area, great staff and excellent services
Stayed 2 nights in Apr 2024

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good.
Stayed 1 night in Apr 2024

8/10 Good

Natisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Sylvia, Sammamish

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, quiet and comfortable. Breakfast buffet was higher quality than most hotels with nutritious toppings, excellent yogurt and delicious warm, high protein options.
Stayed 1 night in Apr 2024

8/10 Good

toshana

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was good. Had no complains
Stayed 1 night in Apr 2024

10/10 Excellent

John

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and we will be back thank you
Stayed 4 nights in Apr 2024

10/10 Excellent

Darrell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A1 PLACE TO STAY
Stayed 1 night in Apr 2024

8/10 Good

Tung

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks new. Nice and clean. Bad sink faucet design. It is terrible; can easily flash yourself with water. Check in and out quick and easy. Thank you!
Stayed 3 nights in Apr 2024

10/10 Excellent

Thomas

Stayed 1 night in Apr 2024

10/10 Excellent

Christine

Travelled with family
Liked: Property conditions & facilities
Very friendly and accommodating staff. Showed sincere concern for our handicap needs.
Stayed 1 night in Apr 2024

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was amazing
Stayed 5 nights in Mar 2024

10/10 Excellent

Leanne, Tewksbury

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courtesy shuttle was very quick. Staff at desk always friendly and attentive. Rooms clean.
Stayed 1 night in Mar 2024

6/10 Okay

Bobby W. Brown,

Travelled with family
Liked: Cleanliness, staff & service
Staff was great. Property is dated and not a 9.2 rating hotel. Three stars at best.
Stayed 1 night in Mar 2024

10/10 Excellent

Stacey

Liked: Cleanliness, amenities
Extremely clean, adequate parking, close to airport Updated
Stayed 1 night in Mar 2024

10/10 Excellent

Lisa, Virginia Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024

6/10 Okay

marilyn, Virginia Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Did not like the price. I alwayscstayed here at affordable price. Expedia price gorged this two day stay.
Stayed 2 nights in Mar 2024

6/10 Okay

Spencer, Seattle

Liked: Property conditions & facilities
The continental breakfast was horrible. Room was dirty in spots. Bed was not so great.

10/10 Excellent

Clifton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat, clean, attractive.
Stayed 2 nights in Mar 2024

10/10 Excellent

Stacia Couch

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient to the airport and had everything I needed. People were nice and helpful too!
Stayed 3 nights in Mar 2024

10/10 Excellent

Bevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable room, and welcoming front desk staff.
Stayed 1 night in Mar 2024

8/10 Good

vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was clean and fine for a one night stay
Stayed 1 night in Mar 2024

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We booked solely because of shuttle service. called and specifically asked if car could be left at facility and was told yes. We didn’t want to have to get up and deal with car that early. We get here and can’t leave car and have to move to a park n go. Will not stay here again because other places offer shuttle and allow you to leave car.
Stayed 1 night in Feb 2024

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
The night front desk workers were awesome and very personable. Michelle was the name of one.
Stayed 1 night in Feb 2024

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect hotel for us to stay prior to our early morning flight in Richmond.
Stayed 1 night in Feb 2024

6/10 Okay

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stay often at Fairfield Inn and Suites. Last night we were awoken at 1100pm to a raging room party right next door. We called the desk and within 30 minutes it quieted down as the party moved to the end of our hall. Glad this visit we didn’t have grandkids with us.
Stayed 1 night in Feb 2024

10/10 Excellent

Keishaundra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, quiet, safe! Nice get away
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Good checkin even though we were very late
Stayed 1 night in Feb 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient and close to the airport. Also was very quiet.
Stayed 1 night in Feb 2024

10/10 Excellent

Gwen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very comfortable and very nice surrounds. Do it again.
Stayed 2 nights in Feb 2024

10/10 Excellent

ROBERT

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Friendly staff very helpful.
Stayed 1 night in Feb 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024