โรงแรมนี้ตั้งอยู่ในย่านธุรกิจ ห่างจากเอลค์ส ลอดจ์ 2.9 กม. และShort Pump Town Center 4.3 กม. ส่วนโรงพยาบาล Virginia & Health อยู่ห่างจากโรงแรมไป 4.9 กม.
Pubes in the bathroom upon check-in. Elevator barely working and not inspected since 2022. Smelled like cigarette smoke in a non smoking room. Whole place was grimy and gross. The complimentary shampoo was opened and used. The tub was gross.
Isaak
เข้าพัก 1 คืน, กรกฎาคม 2025
8/10 ดี
Vicki
25 ก.ค. 2025
We had a small issue checking in. First room the door would not lock; second room had not be cleaned and no sheets on bed; third room was a hit. At night the room across the hall from us partied in the hall until 1:30. But I did not make a complaint because I did not want to cause any problems. Perhaps set some kind of noise signage to discourage that behavior.
The elevators were filthy and very hot. The breakfast was sub par. The carpet in my room was badly stained. The pillows were old and flat. The bathroom tile floor was filthy. The entire vibe of the hotel was unkept.
The checkin was easy. The staff quickly got extra towels when I needed more. They were helpful in answering questions. We enjoyed our stay there. The staff were super nice and friendly. The breakfast was great! Waffles, eggs, sausages, cereal, oatmeal, yogurt, bagels, and the condiments. Cranberry, apple, and orange juice as well as lemonade. Milk, coffee, tea. The breakfast was very good. The dining area was clean, comfortable, plenty of seats, and you could watch tv during your meal.
I was very disappointed staying here. The whole hotel was very dirty and falling apart. Our room smelt like old vomit, the bathroom door handle was falling off. The dirt and dust everywhere was awful and the ceiling was leaking in multiple places in the common area next to the breakfast buffet with no bucket to catch it in some areas. Our entire floor smelt like marijuana. We never made it to the pool because we were disgusted by everything else.
On the first morning of our two day stay, there basically was no breakfast, even though one was included in the rate. There was no milk, no juice, no creamer, etc.
And the attendant could not care less. I will not stay with this hotel chain again. This was my first experience with this chain.
When we got there, our original room had been given to someone else. The nice gentleman found us another room. We walked in and it smelled like straight animal urine and the doorknob was not turning right so it was hard to open the door. We went back down and got a 2nd room. It was filthy. The beds weren't made. There was pee on the toilet. Trash in the can. A whole doorknob was missing. The gentkeman moved us again. The room had a mildew smell but it was the last one on a holiday weekend so we kept it. The lightbulbs kept flashing so we had to keep most of the lights off. They also only gave us 3 towels for 6 people and they had no other ones. Then the pool was literally green. The first night they actually had people swimming in it. And to make it worse, my daughter and I woke up with strange bites
I reserved a suite with a kitchenette and paid for it online 2 weeks prior to my arrival, but was told none were available when I checked in at the front desk.
The clerk asked if I had pets with me, I said no. She gave me a room that smelled like wet dog piss and the air conditioner unit was broken, blowing warm air into the dog stenched room.
I requested to be moved and she said it was "full house", called her manager and then I was put in a room with a broken tub that leaked out on the floor beside the bed there was a missing lamp fixture in the bathroom and the main rug had a large red stain on it, but luckily the air conditioner worked. The indoor pool was labeled "out of order" on the door and appeared to be out od use for a good while.
I do NOT recommend this location to anyone. Never. Ever.
This had to be the worst Hotel that I’ve ever been to. Me and my family stayed for five hours and we had to leave. The AC didn’t work so the heat was unbearable. The hotel room smelled like dog urine, smoke and mildew. The pull out couch could not be slept on or even sat on it was so disgusting spots of God knows what all over it. The carpet side paneling was falling off the wall. Hand prints smeared all over the head boards. My wife is allergic to mold and pet dander so she couldn’t sleep and started having an allergic reaction.
The shower didn’t work, there was brown dirty marks on the walls and on the lamp shade. The ac didn’t stay on to keep the room at one temperature. It was not a good stay.
This could be a nice place to stay if management paid a little more attention to details. Like cleaning the tabletops at breakfast, stopping the tub faucet from leaking, cleaning that mysterious stain off the bathroom wall, hiring a front desk person who smiles, fixing the room door so it’s easier to open….
Dale
เข้าพัก 1 คืน, มิถุนายน 2025
6/10 พอใช้
Kathy
เดินทางเป็นกลุ่ม
22 มิ.ย. 2025
ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Staff was great. This property needs some work. Water stains in the ceiling, shower wallpaper peeling off badly, sofa in room very dirty and scratched up, floors in hallway dirty. Guy who was cleaning floors was using smelly dirty water. Breakfast was low quality compared to other CIs ive bern to. I only stay at Comfort Inns because they usually are clean, quality places. This one is not. Needs alot of work. The area is very nice.
Kathy
เข้าพัก 2 คืน, มิถุนายน 2025
8/10 ดี
Stephanie
22 มิ.ย. 2025
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Safe area, staff were very nice, and we had a big comfortable room. My only complaint is that the floors were really grimy.
Cigarettes butts all over the place.
Empty cans n trash….in front of bldg.
Carpet in rooms need shampooing
Toilet door has half a door knob.
Found empty water bottles on floor in room
Staff unfriendly
The property needs to be updated. The Lady who checked us in and was on duty when we checked out were very helpful. But the property has older furniture and not as clean as I would like.