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Reviews of J Resort

3.5 out of 5
J Resort
345 N Arlington Ave, Reno, NV

Reviews

8.8

Excellent

Rating 10 - Excellent. 644 out of 1079 reviews" "
Rating 8 - Good. 263 out of 1079 reviews" "
Rating 6 - Okay. 99 out of 1079 reviews" "
Rating 4 - Poor. 36 out of 1079 reviews" "
Rating 2 - Terrible. 37 out of 1079 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Robert

Reserved a king bed, got put in a room with 2 queens. Surprised with an extra $34 charge at the desk.
Stayed 1 night in May 2024
Response from Ritchel on 2 May 2024
We apologize for the inconvenience.

10/10 Excellent

Terika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay there again
Stayed 2 nights in Apr 2024
Response from Ritchel on 2 May 2024
Thank you for your feedback.

8/10 Good

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ritchel on 2 May 2024
Thank you.

10/10 Excellent

Veree

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There has never been a line for check in and everyone is friendly and helpful.
Stayed 1 night in Apr 2024
Response from Mary Ann on 1 May 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Anahi

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024
Response from Ritchel on 30 Apr 2024
Thank you for your feedback.

10/10 Excellent

Haleluya

Liked: Cleanliness, staff & service, property conditions & facilities
No free breakfast provided as you advertised… pool not available at this time.
Stayed 1 night in Apr 2024
Response from J Resort Response Team on 30 Apr 2024
Thank you for providing us your feedback. We will make sure to look into the information you provided us right away in order to avoid any future miscommunication.

8/10 Good

Sharri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mary Ann on 1 May 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the newly remodeled rooms. Very sleek and modern! Loved the steakhouse, excellent food.
Stayed 1 night in Apr 2024
Response from Mary Ann on 30 Apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities
Newly remodeled and convenient location
Stayed 2 nights in Apr 2024
Response from Mary Ann on 30 Apr 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Chia-Hsi

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The insulation of door is not good, I heard people walking along the corridor all night…. AND THERE IS A LOT OF YOUNG BASEBALL TEAMS AND PLAYERS RUNNING THE CORRIDORS, and their family…..super noisy
Stayed 1 night in Apr 2024
Response from Ritchel on 29 Apr 2024
We apologize for the inconvenience.

8/10 Good

Debi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Mary Ann on 30 Apr 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Meghan, Sutter

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Mary Ann on 30 Apr 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Joseph

Liked: Cleanliness, property conditions & facilities
Downtown
Stayed 1 night in Feb 2024
Response from Ritchel on 28 Apr 2024
Thank you.

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness of the facility is awesome.
Stayed 2 nights in Apr 2024
Response from Ritchel on 28 Apr 2024
Thank you for feedback.

10/10 Excellent

Suzette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and casino. We stayed in Birch Tower. Room was large with a comfortable bed, two chairs and small table. Has a nice large shower. Also had a small fridge and coffee maker. We ate dinner at Hannah’s Table, excellent food and very reasonable prices. We will stay here again when in town.
Stayed 1 night in Apr 2024
Response from Mary Ann on 27 Apr 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Sandra

Liked: Staff & service
Not what I expected
Stayed 1 night in Apr 2024
Response from J Resort Response Team on 26 Apr 2024
Thank you for sharing your feedback, Sandra! We hope you'll visit the J Resort again soon.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Room was great. Spacious too.
Stayed 1 night in Apr 2024
Response from J Resort Response Team on 26 Apr 2024
Thank you for choosing to stay at the J Resort, Joseph!

10/10 Excellent

Melodie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and we were really happy with our room! It was very clean. The gym is on the smaller side, but everything worked and was in good condition. We would definitely stay here again.
Stayed 1 night in Apr 2024
Response from Ritchel on 24 Apr 2024
Thank you for your feedback.

10/10 Excellent

Kendall

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really great to us very quiet and peaceful overall 10 out of 10 I love it
Stayed 1 night in Apr 2024
Response from Ritchel on 24 Apr 2024
Thank you so much for your feedback.

8/10 Good

Marvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff (Wendy stands out) also Crystal. Wendy accompanied us to our room to make sure we were satisfied. We also appreciated the 10th floor Birch tower housekeeper. We made a last minute trip for our anniversary and were treated Royally. They are making many improvements, we look forward to returning in the future to enjoy their improved accommodations.
Stayed 2 nights in Apr 2024
Response from Ritchel on 24 Apr 2024
Thank you for your feedback.

10/10 Excellent

Sandra, San Clemente

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, didn’t smell like cigarettes
Stayed 1 night in Apr 2024
Response from Ritchel on 23 Apr 2024
Thank you for your feedback.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Newly renovated rooms are nice, new and clean
Stayed 3 nights in Apr 2024
Response from Ritchel on 24 Apr 2024
Thank you for your feedback.

2/10 Terrible

Erica

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ritchel on 23 Apr 2024
We apologize for the inconveniece.

8/10 Good

Merideth

Liked: Cleanliness, amenities, property conditions & facilities
The room itself was very clean, although it smelled oddly of sawdust and chemicals when we entered. The beds are very comfortable, but there’s an outdoor venue next-door to the hotel that hosts loud dance parties very late into the night, which was incredibly disruptive to a decent night sleep.
Stayed 2 nights in Apr 2024
Response from Ritchel on 22 Apr 2024
Thank you.

10/10 Excellent

Nolan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New decor, very nice ambiance, great bathroom, nice, nice, nice.
Stayed 1 night in Apr 2024
Response from Ritchel on 22 Apr 2024
Thank you for your feedback.

8/10 Good

LeeAnn

Travelled with family
Liked: Cleanliness, staff & service
Was very disappointed that the pool was closed, nothing noted that it is closed until May!
Stayed 2 nights in Apr 2024
Response from Ritchel on 22 Apr 2024
We apologize for the inconvenience.

10/10 Excellent

VERONICA

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place , roomy rooms central location close to campus of UNR
Stayed 2 nights in Apr 2024
Response from Mary Ann on 20 Apr 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Michael

Liked: Staff & service, property conditions & facilities
Staff was nice
Stayed 1 night in Apr 2024
Response from Mary Ann on 19 Apr 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Brenda, San Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a convenient location. Our suite was nice and clean. Minus 1 star only because buffet was not available yet & also pool is advertised as an amenity but also not available. Regardless our stay was good and would recommend!
Stayed 2 nights in Apr 2024
Response from Mary Ann on 19 Apr 2024
Thank you for staying with us. Our apology for any inconvenience, and we do appreciate your feedback!

2/10 Terrible

Natasha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They put a $200 hold on my card. Then turned around and charged me two times for our $47 dollar breakfast and then they charged me a $112 for something else. When I called them they transferred me to a voicemail. You can’t put lipstick on a pig and call it something different. Pictures are deceiving. The whole place smells of smoke. Room was halfway cleaned.
Stayed 3 nights in Apr 2024
Response from J Resort Response Team on 18 Apr 2024
We are very sorry for any inconvenience, Natasha. Your feedback is very important to us, and we understand your frustration. We will make sure to research your claims and our Director of Hotel Operations will soon reach out with an explanation. Thank you for your patience and understanding at this time.

6/10 Okay

Dmitri, San Francisco

Travelled with partner
Disliked: Amenities, property conditions & facilities
Well, i booked this property because of the pool and jacuzzi, because we came after skiing. Both are not available because it is not the right season. The place supposed to have all you can eat buffet , but it was under the construction. Now we have to deal with a tobacco smoking place.
Stayed 1 night in Apr 2024
Response from J Resort Response Team on 17 Apr 2024
We are truly sorry for failing to meet your expectations, Dmitri. Our Buffet will soon open and we hope to have the current pool available soon. We are also working on the new all year pool and spa. Please kindly accept our sincere apologies for the inconvenience.

2/10 Terrible

Stephen

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
DO NOT STAY!!!!! Rooom 1581 is aparently right under the gym on the 16th floor! I found this out after waking up 3 mornings to insanely loud BOOM noises at 730 or so each morning. Finally after the 3rd morning of this I called the front desk to have them address whomever was in the room upstairs and found out that this was where the gym is! They shouldn't be renting that room out without warning people. Spoke to the front desk and explained how terrible of an experience this was and how it was jarring to wake up to the loud booms, then to have constant noise all morning till around noon when people stopped using the gym. The front desk didn't offer anything. No discount, nothing. Paid several hundreds for the room for 5 nights, played at their tables, and they don't care if you get a good night sleep. Stay away. Block room also cost MORE than a 3rd party!!!!
Stayed 5 nights in Apr 2024
Response from J Resort Response Team on 17 Apr 2024
Please kindly accept our sincere apologies for the noise disturbance during your stay with us, Stephen. We care about the comfort of our guests and highly recommend reaching out to our Director of Hotel Operations to see how we can make it up to you. Thank you for providing us your feedback.

8/10 Good

Diana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would consider staying here again
Stayed 1 night in Apr 2024
Response from Ritchel on 16 Apr 2024
Thank you for feedback.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from J Resort Response Team on 17 Apr 2024
Thank you for choosing the J Resort, Theresa!

6/10 Okay

Patricia

Liked: Cleanliness
THE shuttle service to the airport was top notch, bell service was just as good, these boys deserve all the credit. The reasoning behind the bad score was the black jack dealer, she just did not want anybody interrupting her dead night and let everyone at the table feel so uncomfortable sitting down. She had a huge stick stuck up somwhere.
Stayed 1 night in Apr 2024
Response from J Resort Response Team on 16 Apr 2024
Thank you for providing us your feedback, Patricia. We understand about the importance of providing excellent customer service to our guests and we highly recommend contacting our Director of Table Games when convenient. Your opinion matters to us, and we will make sure to take corrective action after doing some due diligence.

10/10 Excellent

Renae

Liked: Cleanliness, staff & service, property conditions & facilities
Room is great! There is a light smell of smoke in the Casino, but it is probably like that at all casinos.
Stayed 1 night in Apr 2024
Response from J Resort Response Team on 17 Apr 2024
Thank you so much for the excellent feedback about your stay at the J Resort, Renae!

6/10 Okay

Janice

Travelled with group
Beautifully appointed room that was clean & quiet. However, walking into the property required entering through the casino, which smelled strongly of cigarette smoke. This was unexpected as I did not know that any public building allowed smoking indoors. Also, I made multiple attempts to add a friend’s name to my reservation as she was traveling separately and arrived a few hours prior to me. The front desk staff said they could not do this without having signed documents with her name & credit card information on it in order to allow her to check in to our room prior to my arrival. She and I both have stage 4 metastatic breast cancer, were traveling to meet a group of friends also diagnosed with this disease with an overnight stop in Reno, and she had just endured a harsh chemotherapy treatment the day prior to arrival, and was told she could not go access our room before I got there. Very disappointed in how this was handled by staff.
Stayed 1 night in Apr 2024
Response from Ritchel on 22 Apr 2024
Thank you for your feedback.We apologize for any inconvenience.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it! My room was really nice, spacious, and clean.
Stayed 3 nights in Apr 2024
Response from Ritchel on 16 Apr 2024
Thank you for feedback.

10/10 Excellent

Anthony

It was very clean and all brand new throughout the hotel.
Stayed 2 nights in Apr 2024
Response from Ritchel on 15 Apr 2024
Thank you for your feedback.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ritchel on 16 Apr 2024
Thank you.

10/10 Excellent

Estefania

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Ritchel on 16 Apr 2024
Thank you.

10/10 Excellent

Lilly

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Ritchel on 16 Apr 2024
Thank you.

6/10 Okay

Chris

Liked: Staff & service, property conditions & facilities
Staff was very attentive and responsive! Room wasn’t all the way clean but housekeeping cleaned it immediately. Decent stay
Stayed 3 nights in Apr 2024
Response from Ritchel on 15 Apr 2024
We apologize for inconvenience.

10/10 Excellent

Susan

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice. Needs to upgrade amenities in room.
Stayed 1 night in Apr 2024
Response from Ritchel on 15 Apr 2024
Thank you for your feedback.

8/10 Good

mirsha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ritchel on 15 Apr 2024
Thank you.

10/10 Excellent

rongbo, Sf

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and easy accessible
Stayed 1 night in Apr 2024
Response from Ritchel on 15 Apr 2024
Thank you for your feedback.

4/10 Poor

Nancy

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Not a lot of walking, on the smaller size Close to busy street, lots of transients coming in. Elevator was suppose to have safety feature to tap room cards to enter floors. Not working ! Anyone and everyone using elevators to enter floors
Stayed 3 nights in Apr 2024
Response from Ritchel on 15 Apr 2024
We apologize for the inconvenience.

8/10 Good

Lissa, Portsmouth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mary Ann on 13 Apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

James

Travelled with partner
Liked: Staff & service, property conditions & facilities
I was ok
Stayed 6 nights in Apr 2024
Response from Mary Ann on 12 Apr 2024
Thank you for staying with us. We appreciate your feedback!