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"My sincere thank you to Marissa for her amazing commitment to customer service. Due to an imminent Air Canada flight attendant strike in Canada, we were unable to use our original non-refundable hotel reservation date at Novotel and had to rebook with new dates, in effect having to pay twice. I contacted my original booking agent, Hotel.ca, numerous times not to get a refund, because we knew it was not possible, but rather a modification of our dates given the extenuating circumstances but there was no relief. Upon our arrival at Novotel, I spoke with Marissa who immediately helped us. She contacted the booking agent directly to facilitate the modification of dates on her end and approve the special waiver. Marissa was incredibly helpful throughout the entire process and made it happen. Once again, thank you Marissa for your compassion."

"Staff very friendly, hotel clean, nice clean rooms, easy access to the town centre and railway station. Room was very warm ( due to warm weather) but fans were provided. "

"Lovely hotel, very comfortable."

"A really lovely hotel with excellent staff. They were so helpful and kind when our daughter was unwell. Five star service "

"Brilliant "

"Excellent location , competent friendly staff "

"Lovely dinner and breakfast and a good nights sleep."

"Overall a good stay. "

"Lots of great activity options in the lobby including darts, billiards, games! Very nice hotel and child friendly!"