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"Staff at breakfast were efficient "

"I recently stayed at the Village Hotel Bracknell for a 1-night family stay (2 adults, 2 kids). The experience was unfortunately ruined by poor communication and rude staff. Room Issues Our family room was unbearably hot due to a broken AC. I reported this at 7:00 PM before dinner. When we returned at 9:00 PM, it was still broken. Reception initially claimed no other family rooms were available. Only after significant persuasion were we finally given two double rooms. I appreciate the eventual resolution, but it shouldn't have been a long winded negotiation. Dinner Disaster At our 7:00 PM dinner, no one warned us about kitchen delays or how the kids' meals worked. We waited a full hour for food (30 minutes for starters, 30 minutes for mains). To make matters worse, my son’s chicken tenders never arrived. When I asked, I was finally informed there was a "children's buffet." Had we known this when seated, we wouldn't have made hungry kids wait an hour for a missing meal. Breakfast Rudeness The next morning, the manager assigned us a table that wasn't made up yet. We placed our water beakers down, and a waitress rudely scolded us for putting items on an un-set table. I reported her unprovoked rudeness directly to the manager, who offered absolutely no apology. Basic hospitality and communication were entirely missing during our stay. Would not recommend unless you don't mind the poor customer service levels."

"There was no breakfast."

"It’s a nice place but could do with some decent money being spent on some areas. We stayed in the White House which was lovely and you could feel the history. Room was spotless but the outside is a bit shabby. Bar area was nice but too small and quite pricey. Bar food finished at 5 and the restaurant menu was very small. The other restaurant was closed for a private function so we ended up having a takeaway. Weren’t given any information about amenities on site or about breakfast etc and there was no literature in the room. Staff were very friendly though. Grounds are nice but again need a bit of extra maintenance. This place could be spectacular"

"This is our third visit to The Crazy Bear, but has now, I have been informed by the staff changed ownership and sadly it is not the place it used to be. The only area now to sit, chat and drink in is in the bar....gone are the cosy Moroccan styled areas inside the building. The pool area has also been changed. The day beds have gone, and now has no character. We have stayed in the decadent rooms, the slightly smaller rooms as well, but this time opted for the snug room. Oh my goodness, far too small, i would definitely not recommend. The staff are all friendly, but the ambience/atmosphere has left the building with the previous owners. Now it seems all about maximum dining area. The quirkiness of The Crazy Bear has gone, and sadly we would not return again. "

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"Clean and functional room. Drains in bathroom very slow draining was only issue. Only 1 lift working in hotel which meant long waits especially when the keys seemed to not work every time I went to open the door. But the staff were excellent, very apologetic, friendly and just generally great customer service. "

"AC was great, room a perfect temperature for us"

"The room was very spacious and clean. The breakfast was great"