Search Hotels Near Rapids Water Park, West Palm Beach

"Well staffed. Excellent customer service. Gym small but excellent. Breakfast good. Lemonade and cookies most of the day are great added touch. Close to Cacti Field. Needs updating and better maintenance. "

"Our room had hair on the bed and bathroom door when we got there. We asked for new sheets multiple times and it took hours before they came and replaced them. They refused to provide water bottles to us. The workout room was extremely sub-par. The majority of the staff did not seem proactive in helping with basic requests but rather acted like it was a burden on them. The pictures and website were deceiving as it seemed like it was a resort with ocean views, but there was no spa and the “ocean view” vs “ocean front view” was not clarified on the website. There were some great staff that stood out like the bartender Brandon Bender. However, overall this hotel was not worth the price per night."

"Our room was not particularly clean. The bathroom should be condemned. It was appalling. The continental breakfast was the poorest I have ever seen and I have travelled the world for 50 years. The elevator had water spilled all over the floor. I have stayed at your hotels before and they were very nice. This one must do better. "

"The staff are extremely nice. I really liked the thorough communication before, during, and after my stay. The property is nice and clean. The rooms have everything you need for a vacation stay."

"Missing WiFi and no toiletries there in hotel room. When I made complaint then they said it’s on demand basis."

"Top tier "

"Ok, Bath faucet dripped constantly, air conditioning very noisy had to turn off on a humid warm evening "

"The room I stayed in is in dire need of refurbishment. The metalwork on the lights and furniture is rusty, the drawers were dirty inside so I ended up having to put everything in plastic bags to use them. There was a thick coating of dust on the surfaces and some of the surfaces were sticky. The bathroom wasn't the cleanest and the bath safety mat made me squeamish. The floors were dirty but the carpet surrounding the bed was worse and likely hasn't been cleaned in a very long time; my feet were black everytime I was barefoot. The standard room does not come with tea/coffee facilities even though mentioned on Expedia. Housekeeping is only on a Wednesday so you need to ask for toilet paper, fresh towels and I am guessing bedding if required. Rubbish doesn't get collected sobwas told to keep it in the room until check out. This room would be so much more comfortable if it was upgraded and cleaned regularly. The gentleman on reception who I can't remember the name of, I want to say it's Raymond or Ray, was the loveliest man and gave me a very polite, friendly and professional check in and check out. This hotel is lucky to have him as part of their team as this was one of the only things I can say was good about my stay. For what was paid to stay here I feel it should have been a better experience. It is overpriced for the quality that is offered."

"Great for sleeping wish we had availability to coffee in our rooms and little better towels seems towels were clean but stained. And bathroom was not cleaned properly but bed microwave and fridge were clean appreciate the kind staff i met at check in and check out."