I stayed at the Hampton Inn in Raleigh/Cary, NC for three nights over the weekend of April 5–7. Unfortunately, my experience was extremely disappointing. On the first morning, I woke up to find a bed bug in the room. The in-room phone wasn’t working, so I had to use my personal phone to contact the front desk.
To make matters worse, both elevators were out of service for the entirety of my stay, which was a major inconvenience. When a staff member came to the room, they refused to even look at the bug, saying, “Please just take a picture, I don’t want to see it in person, it’s going to make me sick.” I did take pictures, which are attached.
I was moved to a different room, but even there, I found a stink bug and someone’s earring on the floor—clear signs the room wasn’t properly cleaned. The next morning, I noticed red, itchy bites on my arm and collarbone. I went to urgent care and received confirmation that the bites were from bed bugs.
What made the situation worse was the dismissive attitude from management. While the staff were initially friendly upon check-in, once I reported the issue, the manager’s tone changed completely. When I requested a reimbursement, she curtly replied, “You know that’s not going to happen. I gave you a free day and that’s it.”
Despite claims of high ratings and cleanliness, my experience was quite the opposite. I would not recommend this location based on the poor condition of the facilities and the lack of accountability from management.
