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"Property was"

"Check in and out was excellent and well organised and the apartment was clean and tidy. However, there was a lot that could have been improved in the apartment and within the complex. The washing machine didn't work, and there were no basic commodities for us to use. We got 1 spare toilet roll for a 10 day stay, no dishwasher tablets,(or detergent for the washing machine) no dishcloth or plug in the kitchen sink, no basics like salt and pepper and oil for cooking. The fridge was very old and had no door on the freezer compartment. The lounge seating was really uncomfortable and if there were more than 2 people staying there wouldn't be enough for everyone. There were no comfy chairs on the balcony, just hard dining chairs. The complex is very run down (I winced every time we walked up the rickety stairs to the apartment!) but the pool and beach were nice. "

"The property is set in a beautiful garden with a lovely pool. My daughter and I arrived late evening 23rd December by taxi from the airport. We had code for keysafe but no key in it! We rang the owner and she came over- she had obviously forgotten our booking and put us in a sub-standard room. It ooked out over a kind of patchy yard at the back of the building (not terrible, but not a view of the garden others had). Definitely not like the photos. A sheet but no covers and chilly at night. No bedside lamps.Our hostess gave us a loaf of cheap white bread, some crisps and a pineapple - by now 10.30-11pm. Not ideal. The reception are was then closed for the rest of our stay (we left on 27th). Breakfast was supposed to be included (or at least available at the property) but there was NONE and the local supermarket was closed on 25th. I eventually saw the hostess on 26th. When I asked about breakfast she said there wouldn't be any that day or on the 27th. She told me - quite rudely - that I could walk to the local boulangerie (of course I knew that and it was a really good one - but we had signed up for breakfast). There was a gorgeous beach not far away (30 mins walk) but the first mile or so of the road was NOT ideal, busy with speedy traffic and no pavement etc. Car is essential in Guadeloupe but I wasn't comfortable as 2 women driving 40km in the dark on first night. NOT right to be without ANY SERVICE over Christmas. At a minimum inform guests of this."

"Great rooms!"