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Hotel Lugano Suites

3.0 star property
Find relaxation in the spa's soothing treatments or energize with convenient amenities like shopping on site. Unwind over coffee while planning your next adventure.

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Escape to Hotel Lugano Suites in La Carolina and indulge in a rejuvenating stay. Enjoy a free breakfast buffet, unwind at Spa Lugano with aromatherapy or massages, and take advantage of shopping on site, coffee shop/cafe conveniences, dry cleaning/laundry services and car rentals for your convenience.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Gym
  • Business services
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About this property

Hotel Lugano Suites

  • Hotel located in La Carolina
  • A free breakfast buffet, a terrace and shopping on-site are just a few of the amenities provided at Hotel Lugano Suites. Treat yourself to a facial, hydrotherapy or a massage at Spa Lugano, the on-site spa. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and dry cleaning/laundry services.
  • You'll also enjoy perks such as:
    • Free self-parking
    • A round-trip airport shuttle (surcharge), express check-out and express check-in
    • Tour/ticket information, free newspapers and a banquet hall
  • Room features
  • All guest rooms at Hotel Lugano Suites have comforts, such as separate sitting areas and separate dining areas, in addition to amenities, such as free WiFi and safes.
  • Extra conveniences in all rooms include:
    • Sofa beds and free cots/infant beds
    • Bathrooms with free toiletries and hairdryers
    • 32-inch TVs with cable channels
    • Separate sitting areas, separate dining areas and kitchenettes

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Policies

Check-in

Check-in start time: 2 PM; check-in end time: 1 PM

Late check-in subject to availability

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Deposit is payable by cash or credit card voucher and is due at the time of check-in.

Access methods

Staffed front desk

Children and extra beds

Children are welcome

1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per stay
  • You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 25 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services, spa treatments and private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 12 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Frequently asked questions

How much is parking at Hotel Lugano Suites?

Self-parking is free at this property.

What time is check-in at Hotel Lugano Suites?

Check-in start time: 2 PM; check-in end time: 1 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Lugano Suites?

Checkout is at noon.

Does Hotel Lugano Suites provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 25 per vehicle applies.

Where is Hotel Lugano Suites located?

Located in La Carolina, this spa hotel is within a 10-minute walk of Parque La Carolina and Vivarium. Chamber of Commerce of Quito and El Jardin Mall are also within 15 minutes. Carolina Station is 11 minutes by foot and Iñaquito Station is 18 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

9.6

Cleanliness

9.0

Location

9.0

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 57 out of 94 reviews
Rating 8 - Good. 25 out of 94 reviews
Rating 6 - Okay. 8 out of 94 reviews
Rating 4 - Poor. 2 out of 94 reviews
Rating 2 - Terrible. 2 out of 94 reviews

Reviews

Verified

8/10 Good

Kathleen A.

Liked: Cleanliness, staff & service, property conditions & facilities

Our First Two Nights in Ecuador

This was our first trip to Ecuador. We stayed our first two nights at Lugano Hotel, and we had a very positive experience! We arranged for airport pickup through the hotel ahead of time, and after flying all night, it was a welcome sight to have a driver with my name on a paper waiting for us! The cost was reasonable, more convenient than finding a taxi, and our driver was very nice. The room at the hotel was clean and roomy. We had two bedrooms and two bathrooms with a small kitchen and living room. Everyone was very nice and helpful. The woman at the front desk (I wish I knew her name) was wonderful--very helpful, kind and patient with all of our questions!! She spoke English and helped arrange a tour for us and transportation during our stay. The included breakfast was good, and included a few hot items, as well as juice, toast, coffee, etc. The location is a little out of way from the new town, and the old town, but we were able to get taxis easily and inexpensively. My only complaint might be that the pillows were hard, lumpy and uncomfortable--the rest of my family didn't complain though:). Overall, a very good experience for our family.
Stayed 2 nights in Jul 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hotel, personal muy amable, cerca del centro financiero de Quito.
Stayed 2 nights in Jun 2018
Verified

2/10 Terrible

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
No puede ser posible que entres 5 pm y al día siguiente te quieran botar a las 12 del día. Y encima te bloquean la tarjeta para ya no puedas subir. Eso hace un hotel de a cuarta
Stayed 1 night in May 2018
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente y cómo en casa!

Excelente como siempre. La calidez del personal es su mejor presentación.
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Good location but noisy

It's a small hotel with a feeling of big hotel - staff were nice but a little cold. Suite style rooms, not stylish but somehow comfy. There are a lot of noises at nights (bars around) and during the day too.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service

Servicio excelente, unos detalles a considerar.

El servicio es excelente, muy atento todo el personal, el desayuno es bueno, las suites agradables, solo un par de detalles, no hay aislamiento de ruidos ni al exterior ni al interior, se escucha todo en la calle y en la otra habitación había una mujer muy «vigorosa» y ese par de noches no dormí bien.
Verified

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel bien ubicado y comodo

Hotel bien ubicado, limpio, y acogedor. Creo que el jacuzzi debería ser gratis, especialmente el finde y se atreria mas gente. El desayuno estuvo bien
Stayed 1 night in Mar 2018
Verified

8/10 Good

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excelente

Muy bien
Stayed 1 night in Nov 2017
Archival

10/10 Excellent

Max C.

Great Stay

We took a two week vacation with our two kids and stayed at Lugano, our suite was comfortable, clean and well maintained. Staff is great, and location is excellent. Great place to stay in Quito
Stayed 12 nights in Jul 2017
Verified

6/10 Okay

Javier

Liked: Room comfort
Disliked: Cleanliness

Amplia Suite, pocos servicios, pobre limpieza

Muy sucias la cafetera y utensilios en cocina.
Stayed 2 nights in Aug 2017
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good :)
Stayed 1 night in Aug 2017
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice choice in a good area - five star staff

Great location, comfortable modern furnishings in the heart of Quito - tons if restaurant options, 2 blocks from the largest park in the city. The staff was AMAZING very helpful, warm and professional!!! Only issue there is renovating/construction going on to add a spa and other nice amenities...
Stayed 5 nights in Aug 2017
Verified

8/10 Good

Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice & Convenient

Nice and convenient suite. I will definitely stay there again
Stayed 5 nights in Jun 2017
Verified

8/10 Good

johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen servicio.

Suite confortable, comoda. El desayuno puede mejorar, para ser buffet no había mucha variedad. Nos dieron la facilidad de dejar el equipaje encargado unas horas después del check out. Buen servicio en general.
Verified

8/10 Good

Edmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dans un quartier très agréable et sûr, le Lugano..

Situé dans un quartier moderne et sûr de Quito, le Lugano offre un accueil impeccable et de bonnes prestations que touristes ou hommes d'affaires sauront apprécier. Le personnel de l'hôtel est complètement dévoué au service des clients.
Verified

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

conveniente, limpio, cómodo

Muy buena. Excelente ubicación
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room and service were great.. only the WIFI Service was not very good..
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Great boutique hotel near Carolina Park

Very nice hotel with kitchen and living room. Good breakfast was offered daily. Staff at front desk and porters were excellent. Only thing to improve would be the heating/temperature control in the room which vascillated between hot and cool. Otherwise, it was great.
Verified

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice location

great location and experience at this hotel. I would recommend to others and will return next time
Verified

10/10 Excellent

Marcello

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente hotel, quarto grande com cozinha equipad

bastante confortavel
Verified

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Flat completo próximo ao Parque Carolina

Flat com estrutura de hotel com café da manhã incluso. Suite completa com closet e uma ducha muito boa. A sala integrada com cozinha americana incluindo fogão, geladeira, micro-ondas, pia e acessórios. Existem vários restaurantes na redondeza e no Parque Carolina, muito próximo ao hotel, existe o Jardim Botânico de Quito. Psáris, um ótimo restaurante quase de frente ao hotel, serve comida mediterrânea e na redondeza existem o hipermercado MegaMax e o shopping Quicentro.
Verified

8/10 Good

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bueno

En general bien, la atencion muy buena lo q no estuvo correcto es q hice la reserva y cuando llegue me dijeron q la habian cancelado sin haberme notificado previamente con una llamada o un email casi me dejan sin hospedaje. Deben hacer enfasis en la limpieza encontre comida danada en el cajon de la cuberteria.
Verified

10/10 Excellent

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

lo recomiendo

excelente
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

wonderful hotel I really liked is comfortable and clean recommend
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendado

Muy acogedor, confortable y buena atención.