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Reviews of Real de Minas Tradicional

4 out of 5
Real de Minas Tradicional
Avenida Constituyentes, 124 Poniente, Colonia El Jacal, Querétaro, QUE

Reviews

7.8

Good

Rating 10 - Excellent. 348 out of 945 reviews" "
Rating 8 - Good. 288 out of 945 reviews" "
Rating 6 - Okay. 181 out of 945 reviews" "
Rating 4 - Poor. 73 out of 945 reviews" "
Rating 2 - Terrible. 55 out of 945 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

WALTTER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Equipo Real de Minas on 12 Apr 2024
Estimado Waltter, agradecemos su valoración, esperamos contar de nuevo con su preferencia.

10/10 Excellent

María Fernanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s a mall behind the hotel that has everything Excellent place and location
Stayed 1 night in Mar 2024
Response from Equipo Real de Minas on 1 Apr 2024
Dear Maria Fernanda, we are pleased to know that you enjoyed your stay with us. We hope to have your preference again.

10/10 Excellent

Mariano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien excelente servicio!
Stayed 1 night in Mar 2024
Response from Equipo Real de Minas on 19 Mar 2024
Estimado Mariano, nos complace saber que disfruto su estancia. Agradecemos su valoración, nos impulsa a seguir trabajando para ofrecer la mejor experiencia. Esperamos contar de nuevo con su preferencia.

6/10 Okay

Hector

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Equipo Real de Minas on 19 Mar 2024
Estimado Hector, agradecemos su valoración, esperamos contar de nuevo con su preferencia.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Not recommended
Management is offering room reservations for rooms they do not have available. We prepaid for two junior suites with king size beds, only to be told on arrival that they were oversold. They then tried to put us in a nearby hotel. Really? Then, after letting them know that was not ok, they put us in a larger suite with adjoined room with two beds. Not at all what we planned for but at least we were on the same property.
Stayed 2 nights in Dec 2023
Response from Equipo Real de Minas on 5 Dec 2023
We appreciate your feedback and are sorry for the inconvenience you experienced during your stay. We will take into account your observations to improve our service and provide a better experience in the future. We hope you give us another chance to show you the improvements.

6/10 Okay

Lydia, Riverside

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Equipo Real de Minas on 2 Nov 2023
Agradecemos su valoración, conocer la opinión de nuestros huéspedes es importante para ofrecer un mejor servicio. Esperamos contar de nuevo con su preferencia y mostrarle cambios positivos.

6/10 Okay

Rene, downey

Disliked: Cleanliness, property conditions & facilities
We used Expedia to make the reservation and got a very old room. The bathroom had a bad smell. I had family staying in rooms that were reserved directly with the hotel and there was a world of difference with ours.
Stayed 3 nights in Sep 2023
Response from Equipo Real de Minas. on 13 Sep 2023
We appreciate your feedback and are sorry for the inconvenience you experienced during your stay. We will take into account your observations about the facilities to improve our service and provide a better experience in the future. We hope you give us another chance to show you the improvements.

6/10 Okay

JOSE, Pembroke Pines

Travelled with family
Liked: Staff & service, amenities
The hotel is a bit old. Rooms need remodeling. The A/C of our rooms wasn't working.
Stayed 1 night in Sep 2023
Response from Equipo Real de Minas. on 12 Sep 2023
We appreciate your feedback and are sorry for the inconvenience you experienced during your stay. We will take into account your observations about the facilities to improve our service and provide a better experience in the future. We hope you give us another chance to show you the improvements.

4/10 Poor

Daniel

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Unfortunately we found a lot of mosquitoes inside the room, there are a lot of spiderwebs in the ceiling, the toilet tank kept running after flushing and there was a water leak in the shower with mosquitoes everywhere. The hotel looked nice in the website but unfortunately was not as clean as we expected.
Stayed 1 night in Jul 2023
Response from Real de Minas on 28 Jul 2023
We appreciate your feedback and are sorry for the inconvenience you experienced during your stay. We will take into account your observations about the facilities to improve our service and provide a better experience in the future. We hope you give us another chance to show you the improvements.

8/10 Good

Elena, Hayward

Travelled with family
Liked: Staff & service, property conditions & facilities
Good hotel but nothing special
Stayed 1 night in Jul 2023
Response from Equipo Real de Minas. on 29 Jul 2023
We appreciate your rating, we are working to improve the experience of our guests. We hope to have you as a guest again.

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good staff
Stayed 1 night in Jul 2023
Response from Equipo Real de Minas. on 1 Aug 2023
Agradecemos su valoración, nos complace saber que tu estancia fue una experiencia satisfactoria. Esperamos contar de nueva cuenta con tu preferencia.

4/10 Poor

MARIO

Travelled with family, Travelled with pets
Disliked: Staff & service
Bad - I was forced to PAY an extra fee for my dog that I was never informed nor was describe in the property details. The Manager was not helpful at all. She said that if I don't pay I have leave (it was midnight in Mexico). This is not about money but to be righteous..
Stayed 1 night in May 2023

6/10 Okay

Laura Leticia

Liked: Cleanliness, staff & service, amenities
La habitación olía bastante mal. El baño para la regadera estaba tapado y se inundó el baño. Las llaves de agua no cierran bien. Y el teléfono no servía
Stayed 2 nights in Apr 2023

8/10 Good

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely an older hotel the gym was the biggest letdown old apparatus that don’t work forget about the tennis courts and swimming pool way too warm. Very family oriented hotel. Not for adults who wanna get away from the children.
Stayed 2 nights in Apr 2023

10/10 Excellent

Ilona, Fort Lauderdale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean and friendly staff.

6/10 Okay

Maria Guadalupe

Liked: Cleanliness, staff & service
Disliked: Amenities

8/10 Good

Ximena

Stayed 1 night in Nov 2022

8/10 Good

Miguel Angel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Jessenia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service
Stayed 2 nights in Jul 2022

10/10 Excellent

Ruben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff nice location
Stayed 10 nights in Apr 2022
Response from REAL DE MINAS TRAD on 20 Jun 2022
Estimado Rubén: Agradecemos mucho que nos comparta la experiencia de su pasada estancia, esperamos su pronto regreso en esta su casa. Saludos atentos.

10/10 Excellent

Wilson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is nice place and near to downtown of Querétaro. Perfect for tourists
Stayed 1 night in Jan 2021
Response from JEANETTE FRIAS on 10 Feb 2021
I appreciate your comments. I hope you will return to the hotel soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno!
Buen hotel a buen precio
Stayed 1 night in Dec 2020
Response from JEANETTE FRIAS on 2 Jan 2021
Agradecemos sus comentarios. saludos cordiales.

6/10 Okay

Allene

Business traveller
Liked: Cleanliness, room comfort
Quintas Minerals Traditional
When I arrived very impressed with checkin. I told them I would be staying until Monday........I was told no problem. Ihad no water in my sink. They fixed. Tv All Spanish.. Dog Potty area right outside but needs lights. Food was not the greatest for the price. Internet very sketchy. Sunday I went to my room and was told there was a problem (at 1 am when returning from dinner).. I told them I had told lady i would stay until Monday...... I had to go get payments and come back to front desk at 1 am! BUT beautiful place, would stay again. Great for dog show!
Stayed 4 nights in Nov 2020

8/10 Good

Donna

Stayed 4 nights in Nov 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2020
Response from REAL DE MINAS TRADICIONAL on 27 Feb 2020
SU OPINIÓN ES MUY IMPORTANTE , GRACIAS POR HOSPEDARSE CON NOSOTROS!! LO ESPERAMOS EN SU PRÓXIMA VISITA.

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

Alf

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Plaza de Toros Santa María where we had an event. The best location ever... Thank you very much.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 5 nights in Oct 2019

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2019
Response from REAL DE MINAS TRADICIONAL on 2 Oct 2019
SU OPINIÓN ES MUY IMPORTANTE , GRACIAS POR HOSPEDARSE CON NOSOTROS!! LO ESPERAMOS EN SU PRÓXIMA VISITA.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The worst part is the beds......is like sleeping on a wooden table, we had 4 rooms and we all complained about how horrible the beds are.. The front desk staff is not friendly...they are not mean....but is like it bothers them to work.....the water in the pool is not clear...(in their defense, the pool is in the middle of a beautiful garden full of threes so you cannot stop debris falling into the pool, and there is staff cleaning all the time...is just that the water is not clear)....
Stayed 1 night in Aug 2019
Response from REAL DE MINAS TRADICIONAL on 26 Aug 2019
SU OPINIÓN ES MUY IMPORTANTE PARA NOSOTROS POR ESO DE ANTEMANO LE OFRECEMOS UNA DISCULPA POR LA SITUACIÓN INCOMODA QUE SE SUSCITÓ DURANTE SU ESTANCIA, ESPERAMOS QUE EN SU PRÓXIMA VISITA PUEDA OBSERVAR LOS CAMBIOS REALIZADOS EN TORNO A ESTA OBSERVACIÓN.

10/10 Excellent

CristinaChavez, Michigan US

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good, it is clean and people is friendly
Stayed 1 night in Jul 2019
Response from REAL DE MINAS TRADICIONAL on 15 Aug 2019
SU OPINIÓN ES MUY IMPORTANTE , GRACIAS POR HOSPEDARSE CON NOSOTROS!! LO ESPERAMOS EN SU PRÓXIMA VISITA.

10/10 Excellent

JOS, ESTADO DE MEXICO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great, on one of the main roads and a short drive to the city center. The hotel was comfortable with friendly staff. Having a swimming pool was ideal as we traveled with kids. Perhaps it would be good if the could raise a little bit the temperature of the pool so that is more enjoyable.
Stayed 3 nights in Jul 2019
Response from REAL DE MINAS TRADICIONAL on 20 Aug 2019
SU OPINIÓN ES MUY IMPORTANTE , HAREMOS LOS CAMBIOS PERTINENTES EN TORNO A SU AMABLE OBSERVACION, GRACIAS POR HOSPEDARSE CON NOSOTROS!! LO ESPERAMOS EN SU PRÓXIMA VISITA.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
This is an older style hotel with lots of space. The rooms are spacious and the grounds are quite nice. There is a salon and spa on site as well as a few stores. The workout facilities and rec areas (mini golf, tennis) are not well maintained at all. The restaurant is quite good and they serve breakfast until late in the morning.
Stayed 2 nights in Jul 2019
Response from REAL DE MINAS TRADICIONAL on 1 Aug 2019
SU OPINIÓN ES MUY IMPORTANTE , GRACIAS POR HOSPEDARSE CON NOSOTROS!! LO ESPERAMOS EN SU PRÓXIMA VISITA.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and service was great. The restaurant had great tasting food and the staff was really friendly and helpfull. I would give the rooms a 7 out of 10.
Stayed 1 night in Jul 2019
Response from REAL DE MINAS TRADICIONAL on 1 Aug 2019
SU OPINIÓN ES MUY IMPORTANTE , GRACIAS POR HOSPEDARSE CON NOSOTROS!! LO ESPERAMOS EN SU PRÓXIMA VISITA.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly, you can have a pleasant family time in this hotel. You have a shopping center 5 min walking
Stayed 2 nights in Jun 2019

10/10 Excellent

Mercedes

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service but I wanted to pay until my arrival to the hotel and when I arraived I found thtat my payment was already charged on my card
Stayed 4 nights in Jun 2019
Response from REAL DE MINAS TRADICIONAL on 1 Jul 2019
SU OPINIÓN ES MUY IMPORTANTE PARA NOSOTROS POR ESO DE ANTEMANO LE OFRECEMOS UNA DISCULPA POR LA SITUACIÓN INCOMODA QUE SE SUSCITÓ DURANTE SU ESTANCIA, ESPERAMOS QUE EN SU PRÓXIMA VISITA PUEDA OBSERVAR LOS CAMBIOS REALIZADOS EN TORNO A ESTA OBSERVACIÓN.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick Chek In and Check Out
Stayed 1 night in Jun 2019
Response from REAL DE MINAS TRADICIONAL on 1 Jul 2019
SU OPINIÓN ES MUY IMPORTANTE PARA NOSOTROS, GRACIAS POR HOSPEDARSE CON NOSOTROS!! LO ESPERAMOS EN SU PRÓXIMA VISITA.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Good location, spacious room, bed was comfortable.
Stayed 1 night in May 2019
Response from REAL DE MINAS TRADICIONAL on 1 Jul 2019
SU OPINIÓN ES MUY IMPORTANTE PARA NOSOTROS, GRACIAS POR HOSPEDARSE CON NOSOTROS!! LO ESPERAMOS EN SU PRÓXIMA VISITA.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s all good, but some small constructions still getting done!
Stayed 4 nights in Apr 2019
Response from REAL DE MINAS TRADICIONAL on 1 Jul 2019
SU OPINIÓN ES MUY IMPORTANTE PARA NOSOTROS, GRACIAS POR HOSPEDARSE CON NOSOTROS!! LO ESPERAMOS EN SU PRÓXIMA VISITA.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No additional comments at this time everything was excellent
Stayed 3 nights in Apr 2019
Response from Real de Minas Tradicional on 1 May 2019
Para nosotros es muy importante su opinión. Gracias por hospedarse en Real de Minas Tradicional

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Stayed 1 night in Mar 2019

8/10 Good

RB, Montreal, ca

Travelled with family and small children, Business traveller
Liked: Staff & service
Friendly staff; good food; good location close to restaurants and highways
Stayed 9 nights in Mar 2019
Response from REAL DE MINAL TRADICIONAL on 27 Mar 2019
For us your opinion is very important, thanks for staying with us.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Stayed 2 nights in Dec 2018
Response from REAL DE MINAS TRADICIONAL on 30 Jan 2019
Esperamos que su estadía haya sido de su agrado, agradecemos su preferencia y lo esperamos en su siguiente visita.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2018
Response from REAL DE MINAS TRADICIONAL on 30 Jan 2019
Esperamos que su estadía en nuestras instalaciones haya sido de su agrado, agradecemos su preferencia y le esperamos en su siguiente visita.

10/10 Excellent

Roger, San Luis Potosí

Liked: Cleanliness, staff & service, property conditions & facilities
Nice everything, the room, the food, installations, parking Thanks
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Centraly located, great and friendly room service. Somewhat noisy in the first floor close to our room
Stayed 3 nights in Oct 2018
Response from HRMQ on 15 Oct 2018
Thank you for staying with us, your comments are important for us.

8/10 Good

mamcop, usa

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
The looks of the place is inviting because of its beautiful lay out, the entrance the garden, the pool. In my opinion it needs to be updated, the fact that they don't keep a microwave in the rooms was bothersome because we had food that we brought into the room and we had to keep throwing it away every time. The air condition, took forever to cool off, we had to call maintenance. I don't know how often they spray but they had lots of mosquitoes, also the beds were comfortable, but they had dust mites, or maybe it was the mosquitoes bitting us. The staff did a great job, especially the ones working at the buffect, but the food stayed cold or barely warm so that was another downfall, we had to ask them to heat up our food longer and our coffee.
Stayed 5 nights in Sep 2018
Response from HRMQ on 18 Sep 2018
Thank you for staying with us, your opinion is very important. we´ll try to improve our services and facilities.

4/10 Poor

Robert, Laguna Beach, California

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel needs a major remodel, but price was right
Stayed 2 nights in Jul 2018
Response from HRMQ on 6 Aug 2018
Thanks for your comments, we working about remodel, we appreciate that you staying with us.

10/10 Excellent

Al, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A big beautiful property located close to city amenities, secure an comfortable. Pleased with the services 👏👏👏
Stayed 3 nights in Jul 2018
Response from HRMQ on 6 Aug 2018
Thanks for your comments, we appreciate that you staying with us.