"The hotel is well located in relation to JFK. It met the reason that I chose it. The front staff did their job but very dry with their interaction with guests. I appreciated the fact that the hotel shuttle picked me up directly from JFK Airport since the AirTrain was delayed and I did not know when it will be there. However, I was taken aback that when I thank and gave a tip to the shuttle driver, he did not say Thank You. All I got was silence. I know that I am not obligated to tip but I wanted to, especially because he picked me up past midnight. I was grateful that the hotel sent the shuttle to pick me up because I had a long day and was tired. Not receiving a Thank You from the shuttle driver made a very big impact on me and my perception of the hotel. The day shuttle driver that brought me back to the airport the next day also got a tip from me and thanked me. It made my day."