"Can’t say enough about this hotel.
First, the staff. Everyone was so kind and welcoming. For instance, I brought 3 books with me. I left two in the room while down at the pool and when I returned, I found that housekeeping had placed a bookmark in one of the books for me! Such a little thing, but so incredibly thoughtful. The next day I return to the room to find they wrapped my charging cord with a complementary cord tie.
Room service - I ordered room service twice during my stay and the kind woman who brought my food gifted me a Vanderbilt tote bag. This was after, not before I had tipped; she brought it when she returned to collect my plates.
The pool staff also went above and beyond. They were so attentive and friendly and happy to make up a chair and provide extra towels. I do recommend bring some ones so you can tip the folks making up a chair for you.
This was my first trip to Puerto Rico and everyone I met was friendly. The cab driving taking me to the hotel from the airport to the hotel pointed out some restaurants and coffee spots along the way. His pride in the San Juan area was apparent and it was such a nice welcome to the island. Every restaurant and shop I visited was more of the same - kind and friendly folks, simply happy to welcome you and treat you well."
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