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Reviews of Falls Iguazú Hotel & Spa

4.5 out of 5
Falls Iguazú Hotel & Spa
Batalla Mbororé S/N, Lote 05, Reserva Selva Iryapú, Puerto Iguazú, Misiones

Reviews

9.4

Exceptional

Rating 10 - Excellent. 274 out of 381 reviews" "
Rating 8 - Good. 84 out of 381 reviews" "
Rating 6 - Okay. 8 out of 381 reviews" "
Rating 4 - Poor. 8 out of 381 reviews" "
Rating 2 - Terrible. 7 out of 381 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Allison

Liked: Cleanliness, staff & service
Hotel is ok. Room is a good size and pool is nice. Very isolated area and transportation is limited. Dinner is buffet and not very good. Staff were friendly and helpful.
Stayed 2 nights in May 2024

8/10 Good

Niall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Romualdo

Stayed 1 night in Apr 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jason, Long Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this resort. We had an amazing time with the staff from the bell hop, to the front desk, to the concierge, housekeeping and restaurant team - I felt like I was getting Disney resort level service. The rooms were great - the hotel lobby and dining space were very nice. And the whole place was surrounded by jungle, yet close to everything. Pool deck area was wonderful as well, though some of the tiles were worn. They also have a spa and we had a great massage there. Highly recommend!
Response from . on 30 Apr 2024
Dear Jason:Thank you very much for sharing with us your experience at Falls Iguazú Hotel & Spa. Your feedback is very valuable to us as we strive to improve each and every stay. We look forward to welcoming you back soon!Best regards, Nazaria Baz - Guest Service Team

10/10 Excellent

Inna

Travelled with family
Liked: Amenities, property conditions & facilities
Beautiful property. Great staff and food options. In addition to free breakfast, free buffet dinner was offered.
Stayed 2 nights in Mar 2024
Response from . on 30 Apr 2024
Dear Inna:Thank you very much for sharing with us your experience at Falls Iguazú Hotel & Spa. Your feedback is very valuable to us as we strive to improve each and every stay. We look forward to welcoming you back soon!Best regards, Nazaria Baz - Guest Service Team

10/10 Excellent

daniel, chula vista

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a gem within a jungle,peaceful staff were incredible courteous helpful beyond measure made sure that any question or situation the staff was there to help and or solve
Stayed 3 nights in Mar 2024
Response from . on 30 Apr 2024
Dear Daniel:Thank you very much for sharing with us your experience at Falls Iguazú Hotel & Spa. Your feedback is very valuable to us as we strive to improve each and every stay. We look forward to welcoming you back soon!Best regards, Nazaria Baz - Guest Service Team

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort with great pool area and great breakfast and dinner. Comfortable room and staff very helpful.
Stayed 3 nights in Mar 2024

8/10 Good

NYDIA

Liked: Cleanliness, staff & service, property conditions & facilities
Muy tranquila y familiar
Stayed 2 nights in Mar 2024

10/10 Excellent

Jean

Travelled with group
Staff was most helpful
Stayed 3 nights in Mar 2024

10/10 Excellent

Hossein L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in all ways
Stayed 1 night in Feb 2024

6/10 Okay

John, Clearwater Beach

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Our concerns include cleaning mold off the walls while we were there in the hallways and the staff not speaking English. So the menu was disappointing.
Stayed 2 nights in Mar 2024

10/10 Excellent

helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly loved the hotel and amenities. the food was excellant having a good variety and very well prepared. would stay here again!!!
Stayed 3 nights in Mar 2024

8/10 Good

Ramin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel but limited entertainment
Stayed 4 nights in Feb 2024
Response from Guest Service on 3 Mar 2024
Su comentario nos ayuda a mejorar, muchas gracias

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service all around
Stayed 2 nights in Feb 2024

2/10 Terrible

Robert Paul

Liked: Cleanliness, room comfort
Disliked: Staff & service
I would never go back here, terrible
I have never ever experienced food this bad in my whole traveling life. The dinner was just awful. And when we went to check out, the reception had 3 dollars in local currency, and could not make change. This place is a disaster, stay anywhere else!
Stayed 2 nights in Feb 2024

10/10 Excellent

Derek Dzeng-Ping, SAN MARINO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Nyrma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifull hotel with friendly staff
Stayed 1 night in Jan 2024

10/10 Excellent

Héctor J

Stayed 2 nights in Jan 2024

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Joan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great facility. The staff was excellent. The buffet breakfast and dinner included was always delicious. We felt so relaxed staying here. Would give 20 stars if I could.
Stayed 2 nights in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Beutiful quiet location.
Stayed 2 nights in Jan 2024

2/10 Terrible

Lin

Stayed 2 nights in Jan 2024

10/10 Excellent

BETH

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We made a last minute change to stay here after an issue at another property. The hotel was wonderful- so clean and comfortable! I
Stayed 2 nights in Jan 2024
Response from Milena - Guest Service on 13 Jan 2024
Estamos muy contentos de que nos hayan elegido ¡Gracias! los esperamos una próxima vez

2/10 Terrible

Colby

Stayed 2 nights in Jan 2024

10/10 Excellent

jie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very quite Hotel sited I the middle of a woods. Hotel provide breakfast and dinner buffet. Room is big enough and clean. There’s a nice pool as well. The girl in concerige is very helpful. She helped us to send the list iPhone back in a timely manner. We really appreciate their kind help.
Stayed 2 nights in Dec 2023

8/10 Good

Rajeev

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very well maintained property and very helpful staff. Had a great spa experience. However, the property is extremely isolated with limited transportation options. Restaurant meal choices were also limited.
Stayed 1 night in Dec 2023

10/10 Excellent

Dutu-Claudiu

Stayed 2 nights in Dec 2023

10/10 Excellent

Daniel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to relax after visiting the falls. The staff were extremely attentive, and the parilla for dinner was outstanding.
Stayed 2 nights in Dec 2023
Response from Guest Service team on 18 Dec 2023
Thank you very much for sharing your experience with us.Our main objective at the Falls Hotel & Spa is to offer the highest level of service and attention to our guests.Comments like yours make us feel that we are on the right path to achieving that goal.Our entire team is looking forward to welcoming you back in the near future.Sincerely,Ailin Bonotto - Guest Service team

10/10 Excellent

Benjamin

Liked: Amenities, property conditions & facilities
Lovely, quiet resort, close to the waterfalls.
Stayed 1 night in Dec 2023
Response from Guest Service on 18 Dec 2023
Dear Benjamin,Thank you very much for sharing your experience with us.Our main objective at the Falls Hotel & Spa is to offer the highest level of service and attention to our guests.Comments like yours make us feel that we are on the right path to achieving that goal.Our entire team is looking forward to welcoming you back in the near future.Sincerely,Ailin Bonotto - Guest Service team

4/10 Poor

Michael

Travelled with partner
Disliked: Cleanliness, amenities
Building was nice enough, and staff was friendly and professional. No complaints about staff. Convenient location to falls, but not a good walk to town. Food at dinner buffet was awful, and breakfast buffet was only slightly better. When I got hot milk out of the dispenser, a fly came out of it. Truly disgusting. Broken gym equipment, and gym not air conditioned. Had to buy bottled water for the whole trip, no free water provided in lobby or anywhere else except breakfast buffet where the dead fly was in the milk. Jets in bathtub did not operate properly.
Stayed 3 nights in Nov 2023

10/10 Excellent

Hang, Winchester

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 2 nights in Nov 2023
Response from Daiana Kinas-Guest Service on 13 Nov 2023
Dear Hang, thank you very much for your rating and comments.It is a great pleasure to know that your experience at Falls Hotel & Spa met your expectations.We look forward to welcoming you soon.Best regards,

4/10 Poor

siva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Hernando

Travelled with partner
High quality service
Stayed 5 nights in Oct 2023
Response from Daiana Kinas-Guest Service on 13 Nov 2023
Dear Hernando, thank you very much for your rating and comments.It is a great pleasure to know that your experience at Falls Hotel & Spa met your expectations.We look forward to welcoming you soon.Best regards,

8/10 Good

Regina

Stayed 1 night in Oct 2023
Response from Daiana Kinas-Guest Service on 13 Nov 2023
Dear Hang, thank you very much for your rating and comments.We look forward to welcoming you soon.Best regards,

10/10 Excellent

cedrick

Stayed 3 nights in Sep 2023
Response from Daiana Kinas-Guest Service on 13 Nov 2023
Dear Cedrick, thank you very much for your rating.It was a great pleasure to have you as a guest at Falls Hotel & Spa. We look forward to welcoming you again soon.Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very clean, nice amenities, friendly staff.
Stayed 3 nights in Aug 2023
Response from Daiana Kinas-Guest Service on 13 Nov 2023
Dear Anonymoun, thank you very much for your rating.It was a great pleasure to have you as a guest at Falls Hotel & Spa. We look forward to welcoming you again soon.Best regards,

10/10 Excellent

Karina

Stayed 2 nights in Aug 2023
Response from Daiana Kinas-Guest Service on 13 Nov 2023
Dear Karina, thank you very much for your rating.It was a great pleasure to have you as a guest at Falls Hotel & Spa. We look forward to welcoming you again soon.Best regards,

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The propierty aré in the jungle and the enviroment Is beatiful. However they have to have transportación to the cuntomers. For not to be isolated allá the Time.
Stayed 3 nights in Aug 2023
Response from Daiana Kinas-Guest Service on 13 Nov 2023
Dear Luis, thank you very much for your rating and comments.It was a great pleasure to have you as a guest at Falls Hotel & Spa. As mentioned, the hotel does not include transfers, they are outsourced by a local company called Jet Travel, which operates very efficiently. We recommend for future reservations to check with the reservations department to avoid surprises at the time of your arrival.We look forward to welcoming you again soon.Best regards,

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was surprisingly nice. The pictures I saw were not telling how nice this hotel is.
Stayed 3 nights in Aug 2023
Response from Daiana Kinas-Guest Service on 13 Nov 2023
Dear Maria,We appreciate very much your rating and comment.It was a pleasure to have you as a guest at the Falls Hotel & Spa.We look forward to welcoming you back very soon.Best regards,

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing. So much better than the pictures!
Stayed 3 nights in Aug 2023
Response from Daiana Kinas-Guest Service on 13 Nov 2023
Dear Maria,We appreciate very much your rating and comment.It was a pleasure to have you as a guest at the Falls Hotel & Spa.We look forward to welcoming you back very soon.Best regards,

10/10 Excellent

Leonard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Daiana Kinas-Guest Service on 13 Nov 2023
Dear Leonard,We appreciate very much your rating.It was a pleasure to have you as a guest at the Falls Hotel & Spa.We look forward to welcoming you back very soon.Best regards,

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and well maintained. Very impressed with this property which had a tropical charm. Close to Iguazu-Falls which is why we came here.

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very tropical and beautiful. Lots of very comfortable seating areas to wait for transportation ir check in or out. The Property indide is spectacular! Very beautiful and comfortable. I only speak English but they always had at least one staff member that could speak English. Very happy with my stay.
Stayed 2 nights in Jul 2023
Response from Daiana Kinas-Guest Service on 13 Nov 2023
Dear Connie,We appreciate very much your rating and comment.It was a pleasure to have you as a guest at the Falls Hotel & Spa.We look forward to welcoming you back very soon.Best regards,

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención , en el restaurante , realmente en todos los ambientes , la comidas muy variada y riquísima , lo recomendaré a mi familia y amigos
Stayed 2 nights in Jul 2023
Response from Daiana Kinas-Guest Service on 13 Nov 2023
Estimada Janet,Agradecemos mucho su puntuación y comentario.Fue un placer tenerla como huesped en el Falls Hotel & Spa.Esperamos darle la bienvenida muy pronto.Saludos cordiales,

10/10 Excellent

AGUSTINA

Stayed 3 nights in Jul 2023

8/10 Good

Udit

Stayed 2 nights in Jul 2023

10/10 Excellent

Efrain

Stayed 2 nights in Jun 2023

10/10 Excellent

Lei Larry, Chalfont

Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The environment around is calm away from the city noise. The taxi service that hotel provides is excellent to move around the iguazu main attractions. The hotel staffs were professionals. It was good that the diner is included since the hotel has some distance to the city center. We enjoyed the stay.
Stayed 3 nights in Jun 2023