Search Hotels with Pool in Prescott

"No complaints"

"I recently stayed at your property and, while I enjoy the area, I was unfortunately disappointed with my overall experience at the hotel. I would like to bring the following concerns to your attention: 1. Front Desk Service On the first evening of my stay, the receptionist on duty was unprofessional and discourteous. I also observed similar interactions between her and other guests. The tone of service significantly impacted my first impression of the property. 2. Room Condition My assigned room had a large crack in the window, which made the room uncomfortably cold at night. Additionally, the bathroom was not up to standard. The bathtub was in poor condition, and the shower had excessively high water pressure, making it unpleasant to use. I considered reporting these issues during my stay but was reluctant to approach the front desk due to my earlier experience. 3. Safety Concern* The ground floor back door leading to the parking area was completely unlit. The path to the escalator was dark, which felt unsafe, especially as I was traveling with family. As a result, I avoided using that exit for the duration of my stay. Based on these issues, I cannot recommend this hotel to others and I will not be returning for future stays. I hope this feedback is taken seriously and that corrective measures are implemented "

"Very nice place. Comfortable beds. Only trouble was the TV’s were a pain to use and had to have someone come up and show us how to use it!"

"The desk clerks at check-in and check out we’re not friendly"

"No one around when I arrived. Had to wait around for 15min. Front desk person was at the airport picking someone up. No apologies for the wait. Romote in the room didn't turn on the TV . Smelled like urine in the hallway but the room was clean. Curtains were ripped."

"Cool rooms with the high ceiling and tall window. Pool was smallish and cool, temp wise. No hot tub. But nice rooms. Valet was short staffed so took a bit to get vehicle since waiting on one employee to get back"

"My recent stay at this property was deeply disappointing due to a severe lack of cleanliness, neglected maintenance, and unprofessional management. The room itself was in unacceptable condition: the TV didn't work, the bathtub was stopped up and visibly dirty, and the toilet looked like it hadn't been cleaned in a month. To make matters worse, the smoke alarms kept going off. When no staff bothered to investigate or fix the issue, I was forced to take the unit down myself just to get some peace in the room. The staff at check-in was as helpful as he could be given the fact he said he was new and didn't know how to check me into the computer while a night audit was going on. At first he said I would have to come back after 7am (it was just after midnight when I arrived) The rest of the staff were completely uninterested in their jobs, but the biggest issue was the management. When I went to the front desk to ask a random question, the manager's response was to immediately threaten me with a fire department fine rather than addressing the actual problem. She was pushy, loud, and constantly blamed third-party companies instead of taking accountability. Good management anticipates issues, calmly resolves them, and empowers their staff—they do not make excuses or burden guests with their internal problems. Overall, the hotel is severely neglected and customer service is nonexistent. This is simply not a place I would ever recommend or be proud to say I stayed at."

"Not applicable "

"It was updated and room was spacious. Parking is not included so be prepared to spend $ for parking. "