When I arrived, there was no one at the front desk. I called the number to the front desk, I was right there with the phone ringing, and still, no one showed up. My kids and I waited for like 10 minutes. Right when I was walking away to go find another hotel, someone appeared. I was not pleased but I didn't say anything. I was tired and had just driven 6 hours and just didn't feel like arguing with someone.
I literally had to leave because of an extremely strong chemical smell. I couldn’t breathe much less sleep. It was to the point I had a rag over my mouth and nose till I couldn’t take it anymore. I felt it in my lungs. After I left my cloths and car still smelled of whatever they had used. I could still smell it in my nostrils hours later. It was a terrible experience.
The only thing I didn’t like was the front door keypad. Not user friendly. The volume was so loud that I can hear it in my room all night. They need to try to lowered the volume. Other than that it was great! Lovely place, conveniently located.
During my stay, the front desk mistakenly gave another guest a key to my occupied room. They unlocked and entered while I was inside. Although they realized the mistake and left immediately, this was a serious breach of my privacy and made me feel unsafe. Guests should never be given access to an occupied room. I’d like to know what steps you’re taking to prevent this from happening again and how you plan to address what happened. Because of the seriousness of this incident, I’d like to request an appropriate resolution, such as a refund, points, or another form of compensation.