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"My experience at the hotel was mixed. Upon arrival, the receptionist’s lukewarm attitude and lack of enthusiasm did not create a welcoming first impression. The interaction felt unnecessarily uncomfortable and somewhat unprofessional. After informing her that I was checking in, she asked what time I had booked the hotel. I found the question unnecessary, especially since the reservation details were already available in the system. I had to search through my phone to retrieve the information, and when I finally did, her response came across with an attitude, as though I had done something wrong simply by arriving to check into a room that had already been reserved for the night. The overall process lacked warmth, urgency, and the hospitality one expects when arriving at a hotel. That said, my checkout experience was much better. The receptionist during checkout was professional, welcoming, and had a beautiful smile that made the interaction refreshing and pleasant. The breakfast was also very good and enjoyable. As for the property itself, the hotel feels noticeably dated. I was honestly surprised to see how much La Palm has aged over the years. It still carries the foundation of what was once a landmark hotel, but it would greatly benefit from serious renovations and modernization to restore the high standard and prestige it was known for when it first opened."

"I was disappointed that the pictures of the hotel and reviews did not reflect reality. The hotel is old tired, the reception is unwelcoming. Our delux room was substandard with old off white coloured linen and safety hazards such as a step down to the bathroom. My husband was shocked that I had booked and paid so much money for substandard hotel but I was going off pictures and reviews that were either false and misleading. This hotel is not good value for money and it will disappoint those who expect higher standards because the standard is very low. "

"THIS HOTEL HAS ONLY 1 PROBLEM IN THE LIGHT/RED WOOD SECTION. THE PLACE SMELLED OF MOLD. THE CARPET IN THE HALLWAY CARRIES A MOLDY SMELL. MY FIRST ROOM THERE IS MOLD IN THE BATHROOM TILES. MY ROOM WAS CHANGED BUT THE MOLDY SMELL PERSISTS. THE SMELL IS IN MY LUGGAGE. I WAS ALSO COUGHING ON OCCASSION. OTHER THAN THAT BEST SERVICE BEST STAFF BEST FOOD. KIND PEOPLE. THE MOLDY SMELL IS MY ONLY COMPLAINT. SO FOR ENVIRONMENT WHICH IS NOT A CHOICE IT IS A ZERO."

"Very Disappointed!! Stayed at Best Western for 3 days. Upon arriving and being shown the standard room we booked, I was ready to immediately book at a diff hotel. The room smelled of roach spray and was VERY Dimly lit. Since we arrived late, the chances of that were slim. So, we asked for an upgrade. The premium room looked better (no smell) but this room was also VERY dated and cleary not being maintained. On second day, we saw a few roaches and little flies in the bathroom tub. The safe did not work and they did not have someone address it until our last day. The refrigerator had a lock on it??? The hallways on floors above lobby were VERY dimly lit. Carpet was quite old, dust was in corners of floor and walls in the room. Before travelling, I always do research on interested hotels. I even do a google earth search to see recent views of property & streets....I could find nothing on this hotel. Should have known something since this is the only hotel where I couldn't find this info. BEWARE-Do not believe the pictures on website. They clearly were taken shortly after hotel opening in 2010. The hotel is quite rundown. The lobby, restaurant and pool area looks decent but that's it. I will say - most of the staff were very pleasant BUT I WOULD DEFINITELY NOT RECOMMEND THIS PLACE!!"

"Mary was a tremendous help to my trip. She responded quickly to messages I sent to the hotel before I left home and she was a welcoming face when I arrived. All of the staff were kind and helpful. My room was clean, spacious and comfortable. If I ever return to Ghana, I will stay at the African Regent Hotel again!"