2/10 แย่มาก
James
21 พ.ย. 2025
Watch out for their illegal hidden fees! Upon checking in a few weeks back I asked to see the lodge's invoice and was shocked to see the amount didn't match Expedia's quote, which clearly emphasized "All taxes and fees included in total. What you see is what you pay.". The receptionist said this was due to a hidden fee, but no big deal because they do it all the time! So I asked to speak with the manager, who turned out to be a 20-something woman with green hair and an attitude to match. She said if we don't like it we can just leave. But it being late in the day, and in a remote area, this wasn't a viable option. So we accepted, but with a bad taste in our mouths! Upon checking out I informed the lodge that I'd be filing a complaint with our credit card company. Then a few hours later, surprise! Apparently they became worried, and credited our account $100 for the "mix-up". But it sure did not look like a mix-up to us. So be careful! The law forbidding this practice is California SB 478 "Hidden Fee Statute".
James
เข้าพัก 3 คืน, พฤศจิกายน 2025